[Closed] superstar replacement parts.

let us know how you get on. I predict you will be told its your fault

try ss first i guess

I did email him .
He got back to my once with...could be sunlight bla bla bla. 😀
Only ever used soapy water to clean the bike so it,s not chemical...
Emailed back...this should be fun.
Don,t mind buying a new set but there only 2 months old???

Are you sure it's perished, not become damaged in some other way? It's kind of hard to see what would cause a rubber seal (that's a standard part in pedals under a dozen different brands after all) to perish so fast. Sunlight definately hasn't caused it, have you added grease, used harsh cleaners? Ridden through any chemical waste dumps

Superstar's standard warranty response is "it's your fault"- they did it to me, I had a faulty seatpost which stuck, they suggested I service it, I did, it still stuck, they said "You caused the problem when you serviced it"- apparently my servicing [i]travelled through time.[/i], But to be fair here, it'd be my first assumption for something like this too.

I have 2 pairs of the exact same pedals under a different brand and they've shown no sign... (though, have to say, if they ever do I expect I'll be buying spares through Superstar, as they seem to be the only place to buy spares!)

Hi northwind.
No defo perished..gone hard and cracked all over the show.
Got to be my fault then....must have looked at them in a funny way.
we'll see.i,ll keep annoying him for the fun of it. 😉

That is really weird. It'd actually be pretty hard to degrade a rubber seal so fast even if you were trying! Unless they're incredibly old stock- come out of the bottom of a parts bin or something. But even then, an unstressed rubber part will usually last years before it deteriorates at all.

Ozone would do it. There's some rubber eating bacteria but they'd probably have gone for the tyres too. So they've probably been defective but then you'd think you'd have heard of other folks having the same problem.

Thats it northwind.I,ll email him and say it was the bacteria.
I,ll report back on his response.
Old stock me thinks..
This could be quite funny. 🙂

He is a fud. Go for it. Tell him you've tried treating it with savlon 😆

Don't these guys sell the same pedal? try them perhaps.

http://www.carboncycles.cc/?s=0&t=2&c=84&p=940&

failing that try to find the original manufacturer - the superstar switch hubs are rebadged joytech hubs but no idea about the pedals.

Superstar's aftersales support is shocking. We should all group together and do something about it, send Anne Robinson in or something!

or send in TJ...!

Northwind..He didn't bite.no reply. 😥
All the money that guy makes out of us mtb'rs and he can,t even be bothered to send out some poxy seals that cost him **** all after they fail on a £40+ set of pedals
Class act...sad t##t

One of my nano pedals is wonkey on its axle. I don't know if after 7 months this is to be expected so its either send it back and wait to be told its normal, or buy their pedal referb kit.

Scamper.don't think you've got a hope in hell of a replacement axle.
Can't even get a pair of 20p seals out of him...

Had a bottom bracket bearing seize after 4 weeks......sent it back and received a replacement. But 4 weeks ffs...

Never again.