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Just recieved two emails from PlanetX.
Both state that
We are changing the status of this ticket to Resolved as we have not heard back from you in 96 hours.
I've not opened any tickets with them and I can't find either of the order ref numbers on my account history.
What's all that about then?
I've had a number of these as well. Assume they're doing some house keeping on their CRM system.
Yep, got one very similar indeed. Odd.
Me too.
As the UK's Most Erratic Online Shop, we are aware that customers often have problems with our products or service. We are keen to resolve these problems up-front and in the most efficient possible manner, which is why we opened a customer complaint ticket for you 96 hours ago. As we have not heard from you in 96 hours, your complaint has now been resolved. Happy now?
😉
BD.
I didn't know you worked for Planetx.
😉
Can't fault them for resolving problems before they happen though. 😆
Scriptkiddies ?
[i] Ticket ID: 63695
Department: General
Type: Issue
Status: Resolved
Priority: Normal[/i]
I was feeling left out, but look what just arrived. Did have an order number for me in it but from Jan '14
I got three this morning. I'm presuming its from when I returned a helmet that didn't fit for a replacement three years ago. 😆
Same here
Many. Many with me cc'd on other peoples. Seems like housekeeping.
I left nearly a year ago.
Yep, mine seems to date back from July '07
Mmmmmm, me too. Thought it was a fathers day thing from the kids............. damn......looks like I am getting nothing again....
Me too.
Many. Many with me cc'd on other peoples. Seems like housekeeping.
I left nearly a year ago.
Could be a few issues with the DPA there - don't think the Information Commissioner would be delighted at those contact details being cc'd to a former employee...
Yeah I got one too, remember returning a couple of things to them maybe 3 years ago. Guess they never closed the issue on their system and are doing them all now.
Maybe I'll finally get a reply to those emails about my faulty frame!
Holy spooky login name doppelganger !
Me too to two email addresses- multiple emails (customer service/closed enquiry etc) and I haven't used them for quite a while. Doubt I will again either.
Hope their glitches dont lead to taking money for phantom/completed orders (do they hold card details like some retailers seem to do?).
[i]Could be a few issues with the DPA there - don't think the Information Commissioner would be delighted at those contact details being cc'd to a former employee... [/i]
It's that Hilary Clinton thing isn't it - using a personal email address for official business 🙂
She got away with it...
At least it's not just me then!!
me too. Related to an order many years ago where I ordered something but they "couldn't find it"
I used to be a fan but I am increasingly thinking they are going/have gone down the pan.