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Cha****ng, you got screwed by the shop in that case, not Trek
Seesm I was wrong about Trek - they're back to 5 years on wingarms,.
They did go to one year a while back - after a spate fo cracks on Remedy frames too. Good to see they've improved it.
Cha****ng, you got screwed by the shop in that case, not Trek
Both to be honest, Wheelies were a shower of ****s too and I have done my best to warn others against getting involved with the weasels.
honourablegeorge - MemberSeesm I was wrong about Trek - they're back to 5 years on wingarms,.
They did go to one year a while back - after a spate fo cracks on Remedy frames too. Good to see they've improved it.
You were right when you said some were less than 5 years. Trek only warranty the swing arms on aluminium Session, Scratch, Slash and Ticket model frames and swing arms for 3 years and 2 years on the carbon Session frames and swing arms.
Wheelies were a shower of **** too and I have done my best to warn others against getting involved with the weasels.
Hijack. Wheelies are Tredz, right?
Im more surprised it took you 5 years to crack a chainstay. lol.
I done a seat stay and chainstay on my 2013 stumpy evo within 12 months.
They obviously honoured warranty but on the second one they replaced the seatstay with a generic seatstay that was used on other models as it has a boss welded in to take a brain shock, probably off a camber or something as they didnt hold stock of my specific frame part. Shame really.
Hijack. Wheelies are Tredz, right?
Yep
Glad you had a good experience. They were shocking when a cable rubbed most of the way through my carbon Fuel EX within months.
Surely thats fair wear and tear isnt it?
Well an update on my progress with Specialized, but to answer a couple of questions first, Yes I am the original purchaser/owner, no it hasn't been hit by a rock or abused in any way, I bought the bike late July 2009 and noticed the crack at the end of August 2014 so yes although a matter of days it is outside of the 5 year window.
Gutted as I don't ride my bike hard and look after it to an outstanding condition.
I emailed Specialized last night with a more than polite and humble approach and got a reply today saying that they would sell me a chainstay for £200 or give me 20% off of a new bike if they took my bike as part of the deal, this doesn't fill me with glee as lets say my Stumpjumper is worth £900 (it is in MINT Condition and looks almost new) with a new chainstay so equivalent value before replacement £700, if I were to buy the new 2015 Specialized Enduro 650b (that I have my eye on) which cost £2,600 with their offer of 20% it would take £520 off of the price meaning in real terms my bike gets £520 !!
Still really annoyed and not finished yet (I fear Specialized are though)
Thanks to everyone with positive comments
[i]I bought the bike late July 2009 and noticed the crack at the end of August 2014 so yes although a matter of days it is outside of the 5 year window.[/i]
You originally said you'd bought it late in 2009, when in fact it was in mid 2009 and consequently outside of warranty... 🙄
The conditions are set and you're outside of them unfortunately. £200 for a new swing arm doesn't sound too bad, nor does 20% off a new bike. Doubt a 5 year old stumpy is worth £900, irrespective of condition. At the end of the day your bike is worth x to you but nothing at all to specialized.
So the 'fiasco' involves you not getting a free warranty replacement because your bike isn't under warranty - but you did get offered a £500 discount on a new bike?
I'm struggling to hold back the tears on your behalf TBH.
Looks like specialized have gone above and beyond with that offer.
Surely thats fair wear and tear isnt it?
Ha, even they didn't dare try that one.
OP - They're being quite helpful under the circumstances I think. From your earlier post I thought you were still in warranty. £200 is not unreasonable. I know Orange charge £400-plus.
Still really annoyed and not finished yet
I think you are, youre outside of an already very generous warrenty, and already posted on the forum bashing them, so Id not be expecting further goodwill or a christmas card either.
Agreed, TINAS.
OPs attitude is unbelievable...
Can i put the pitchfork away now?
Still really annoyed and not finished yet
You haven't got a leg to stand on as far as taking it further to be honest.
They are offering you £520 for a bike that's broken and outside of warranty.
If you can get more than that for it in the classifieds i'd be well impressed.
Or.
If you can find a brand new rear triangle for less than £200 I'd also be impressed.
Pick an option, and take them up on it.
They are both generous, and both far better than any option you have.
You haven't got a leg to stand on as far as taking it further to be honest.
Tomorrow morning, somewhere near to Chessington World of Adventures, a phone rings....
Some moments later....
"Yeah, it's him. [i]Again![/i] I'll leave him on hold for a while to calm down. I mean, we've offered him something above and beyond his warranty, but he's still frothing away. Oh yeah, and have you seen his rant on STW? Full of words like shame and fiasco when we're more than honouring our side of the deal!"
Etc.
Last January SBC UK had big changes. All that generosity they were famous for in the UK, was a result of lax control as 'goodwill'. Their 'crash replacement' scheme was ditched for 'assisted purchase' (I.e. a new bike at discount, rather than frame set) all in an effort to draw down warranty dept.costs
Since then, things got tightened up very quickly.Things have changed, which have perhaps left the bikes looking overpriced, despite the fantastic frame sets.
nealglover has it nailed.
Good offer from Specialized.
5 year old stumpy worth £900 ???? I dont think so?
Although £200 is a bit steep for a chainstay? Im pretty sure spesh sold me one for my old 06 enduro for £90
Pretty sure I paid £200 for a chain stay for my 2002 big hit fsr when I snapped the drive side weld 7 months into ownership after a 'funky' landing off the top at Woburn Sands
Thank you for all the positive comments and to all those with stupid unhelpful comments I hope your chain stays snap many miles from home.
As for talk of above and beyond nonsense, 20% discount is the Specialized sop on "Crash replacement discount" as in if you bend your Specialized round a tree they will give you a 20% discount on a new bike.
£200 for a poorly designed chainstay is still not above and beyond, and if you know the offending part you will know exactly what I mean.
Once again thanks to all who have contributed.
don't let the door hit you on the way out
Bikes break sometimes.
Get over it.
I think 20% off a new bike as a crash replacement is pretty good to be honest, I wish everything else I owned had the same backup.
I'm still failing to understand your side of it. They've offered you deals yet you still feel in the right even outside of the warranty period.
It lasted you half a decade yet it was poorly designed? If any of their workers clock this thread.. if they had the attitude of some of the other company owners,they'd go out of their way to give to you naff all for posting this.
......and to all those with stupid unhelpful comments I hope your chain stays snap many miles from home.
Are those the ones that are telling you that you are outside the warranty so they don't have to give you anything. ?
That's not "stupid or unhelpful"
It's real life. Get used to it.
......and to all those with stupid unhelpful comments I hope your chain stays snap many miles from home.
They did, it was a Specialized, they do that, it was also OUT OF WARRANTY, we had a chat no more chain stays left in existence. No offer of a cheap bike. I got over it I suggest you do the same.
An expurgated version of this thread:
"My bike has broken, it's out of warranty so it's going to cost me 200 quid to fix it. Otherwise the manufacturer has been good enough to offer me 20% off a new one"
"That's a good offer!"
"Hmmmmm - I'm not that impressed"
"whatevs"
I don't work in the bike industry. I do work in an industry where warranty counts for a lot. Our service department used to be very "helpful" to anyone with faulty/broken products. Financially this was expensive. One bad year and they were all made redundant. The remaining team took on their work load with no extra reward. The end result is that we are very tight now on warranty conditions and if the customer is out of warranty they pay. Customers who complain about this and expect freebies are not looked on very favourably as what they are asking potentially less to colleagues being out of work, losses and pay freezes.
Financially times are tough for everyone. A company that is right on warranty terms and conditions is probably worth dealing with as there is a good chance that they will still be around for the length of thewarranty they are offering.
OP I'd take stock and move on. In this instance what did spesh do wrong?
to all those with stupid unhelpful comments I hope your chain stays snap many miles from home.
Well yours has, so I suppose Karma is currently switched on.
5 year old stumpy worth £900 ???? I dont think so?
How do you know? unless I'm missing something it could be a carbon one, with a full XTR groupset and Enve wheels...?
OP - suck it up, good offer. If you like the bike id buy the chainset - £40/year to keep your bike going. As someone said earlier, we spend loads on tyres and things, but begrudge spending it on frame parts.
From the first post
Ah yes but we are now selling 2015 bikes so to us it is sort of six years old.
Did this actually happen?
Did this actually happen?
It didn't have to happen as his bike was already in it's 6th year.
Personally it astounds me any MTB last 6 years without breaking or being sold... I've not had one for more than a year yet LOL
Sounds a prett good offer to me.
It's outside of warranty, Spesh are well within their rights to shrug their shoulders and say tough. It doesn't matter whether iras a day over five years or a year, it's outside if the warranty. Had it been within the warranty period, I could see the issue but it's not. They're still trying to help you out.
It didn't have to happen as his bike was already in it's 6th year.
Precisely.
But was it Spesh being pissy, or was someone not being quite as open and honest as they maybe should have been when laying out their case.
Spesh come out of this with their integrity intact; the OP not so much.
I am not a massive fan of Spesh but the OP has done the typical punter thing and spat his dummy whilst massaging the facts to suit his rant.
I love the fact that all his timings are suitably vague enough to fit his version of events.
£200 for a rear triangle, that he has already proven will last 5 years, seems a good deal to me.
I'll keep an eye on the classified for a "late" actually mid 2009 Spesh with a brand new rear triangle priced at £1100. That being the OP's valuation plus the £200 for the the "rip off" replacement.
Good luck with that.
Njee I've had a few stumpjumpers in my time. Some a lot newer than the op. I've sold them and struggled to get over 900 for them.
You'll save more than that 20%, and get to keep your bike AND get a better bike if you go and buy a Canyon.
amplebrew - MemberYou were right when you said some were less than 5 years. Trek only warranty the swing arms on aluminium Session, Scratch, Slash and Ticket model frames and swing arms for 3 years and 2 years on the carbon Session frames and swing arms.
There was a point where Remedy swingarms were one year only - after a spate of broken ones too - I was interested in one myself, but having seen a few broken ones, and discovering that the warranty had been changed, it put me right off Trek. (I bought a Lapierre... who had been through a similar spate of breakages, but had repsonded by upping their warranty to 5 years)
What's there now isn't perfect, but it;s a lot better.
To be fair to the OP - to publicise a 'lifetime' warranty on the frame then say that chain and seat stays are essentially suspension components does seem a bit unreasonable - if it was a hardtail or road frame and they said the lifetime frame warranty only covered the front triangle you would be incredulous.