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munchausen by proxy bikes
Or
Stockholm syndrome cycles?
Puke PushBikes 🙂
Picolax Cycles?
Menstrual cycles? 'Cos they are all........................
“They should shove it to Paypal and set up their own payments service, with minimal protection. They could call it statutory sick pay.”
Deserves repeating as it seems to have been missed up there. Great work.
Getting Donald Trump to do their email marketing is a stroke of genius.
'Stick' Bicycles, coz no one would touch them even with a sh!tty one.
Ok what am I missing, they aren't called "Sick" they are "Sick Bicycle Co" aren't they?
They are a registered limited company, and there are plenty of companies using the word "sick" in their Ltd.
https://beta.companieshouse.gov.uk/search?q=Sick
And Sick Corp Ltd has common Directors!
I'm no expert but I think it sounds very fishy, some tin pot spanish components company surely do not own the right to use the word "sick" in a company name.
So what's the real story?
So what’s the real story?
They're ripping people off by taking money and not delivering the products. HTH.
Given their ability to hype something seems a shame they don't have the skills to deliver.
Never realised a bike brand could do so much clothing - I think rapha have less options!
Looks like their website is down now?
Looks fine to me?
Their latest “sorry” insta post actually read quite well.....then they did the “it was out of our hands” but again, weird that they don’t get that it’s always their fault when they later talk about being from a manufacturing background
I see from the pink bike coverage that sick are at the London bike show. Had anyone been down and asked them where their bike is?
Evidently they have one of the bigger stands.
Wonder where everyone’s money went?
To be fair the show was pretty sparse and lots of exhibitors who shouldn't be able to afford to exhibit were doing, so I reckon the new owners probably cut a lot of deals to fill the hall. Sick had a big floorspace but 4 or 5 bikes there, so doubt they booked that space, it was probably upgraded.
They should shove it to Paypal and set up their own payments service, with minimal protection. They could call it statutory sick pay.
This needs a wider audience 🤣👍
It would be a shame if nobody from the bike media turned up to chat with them about their supply issues instead of just punting out their press releases. You know - actual journalism.
From Pinkbike...no hint of irony.
This UK based company had a large stall at the show - bigger than some of the world's leading brands - and their collection of long and slack bikes also stood out from the crowd. The Sesh has one of the nicest paint jobs of the whole show.
I liked this from the insta feed
"Cheers for finnaly sending my frame from that competition last year really enjoying it haha. When are you actually gonna post it this is a joke you do a competition and never send off the prize and the other boss messages you to say il send it off personally and deliver it to your house and never dose good work guys keep it up"
Mind you this is pretty close
"We’ve always been about the rider, now we want to make sure we can take care of our customers."
“We’ve always been about the rider, now we want to make sure we can take care of our customers.”
Wha? By default any customer they have will be a bike rider.
The only reason why their customers aren’t riders at the moment is because they’re waiting for their bikes 😂
Bike journalism is in a sorry state if nobody is willing to report on what this company is doing. Sad state of affairs.
Well Andi is at the show, I’m sure he’ll have a chat.
Bike journalism is in a sorry state
This ∆∆∆∆∆∆
You ask a magazine if their interested in your new blah blah and they get you to send in your own copy.....
However as I said previously even OJ sold a million papers ....and he was really naughty
Well Andi is at the show, I’m sure he’ll have a chat.
Looking at insta, he’s already had a nice long chat...
Looking at insta, he’s already had a nice long chat…
Be writing a long article maybe .
You need to remember Tom this is an industry where there are favourites and the sun shines out of certain people's arses.
Oh, I’m fully aware, just shedding some of that sunlight back on those relationships.
The comments on the PB London bike show news article get stuck in quickly on their appalling customer service...fair to say word is out now on their reputation
That Ribble frame looks lovely
Reckon the whole trademarks thing is just a big distraction, smoke and mirrors. We can't deliver, but in the meantime, just concentrate on our imaginary trademark issues while we either a) sort stuff out or b) disappear in the smoke we just created. Decide for yourselves which is the most likely.
Sorry, Saturday morning conspiracy theories coming through.
Browsing for a cheap hardtail and found this- LINKY
Even the people who actually received bikes aren't happy with Sick.
Looks like Andi is another fanboi....Dimbleby wouldn't have let them off like that 😉
Sick could sort all this out so easily once and for all by actually sorting out existing customers before new ones, I can't understand why this mess is still continuing, is worse than Brexit
Sick need to start owning their problems and start taking responsibility for their products. People didn’t order their products from their suppliers they ordered them from Sick and they should be able to to details the problem and give updated delivery dates and respond to customer queries. Actually scrap that. They should just know where the reply button is on their email client.
I’m blocked from their Instagram now for calling them out. They still delete the negative without responding and putting complaint to bed. Remember when they used to be fighty and said they would take on the haters? Well I’m here, let’s hear what you have to say.
Have to agree about the journalism, or shocking lack of it. I understand bike mags being essentially glossy adverts but to have prominent threads on forums lamenting the service from a company that actually calls people out for fights and not question them about their conduct sucks.
If they're your mates you should be letting them know it's no way to conduct business, if you've just bought into their publicity then my god how crap a journo are you?
Next time I see sick bike on the homepage I expect a proper arcticle, not a promo helping them raise more money and not deliver to customers.
Perhaps the editors would like to comment?
*1 for the lack of interest from journos on this.
Disappointed..
Bike "journalism" is too timid to even bite a hand that doesn't feed it.
Unless it's about sexism, obvs.
a company that actually calls people out for fights and not question them about their conduct sucks.
I’ve seen the owner and I don’t think he could fight off a cold. Very odd behaviour.
Trouble is what would happen, even if they were asked, is they would just dole out the same ‘we’re trying our best, bike Industry is hard, we’ll try and be better, etc’ bollocks they always have.
The only thing that will fix their reputation now is action. Refund those that want refunds, give honest estimates of delivery times (under promise, over deliver) and stop ****ing around with side projects and renderings. There’s a reason start up brands only have one or two models to behind with then expand when they do well (DMR, Cotic, Starling, Stanton). Seems Sick wanted what those brands have, but from day one and with none of the financial security.
I think my main issue is the reputation they have on the forum here and over on pinkbike, then the weird disconnect of the content on the front pages of the websites. It's like pb and stw seem to think the forum users aren't reading front page content, and I'll admit to heading to the forum as opposed consuming the front page as often as I used to, but still...
That post got 736 odd likes this thread has 53 voices...sick wins
Not sure the anger is an energy thing is down yet
I make it 22 comments there vs 85 here, but whatever. They paid you for your work yet?
Probs the same 736 that back their kickstarter campaigns
I make it 22 comments there vs 85 here, but whatever. They paid you for your work yet?
ah but thats not likes is it and thats what counts in the modern world ....exposure
i have heard more from their customers ...
How many of those likes are from actual happy customers and not 10 year old fan boys.
I understand Mick is a respected frame builder, but I'm not sure of his credentials as a social media guru - or what some of his cryptic postings are supposed to actually mean.
I feel this need sharing far and wide... from pinkbike thread
I had the same experience as alot of people. just fed BS from the word go. Had to fight them for ages for a refund too before they caved. I would be interested to know exactly how many people have received frames vs order. See the BS they send me other months. Just excuses that never added up
____________________________________________________
Jake,
Orders are shipping already, as I explained.
There are 2 us us sorting a backlog of 100s of frames. And it’s gonna take some time. We can’t do this any quicker.
We have continually apologised for the manufacturing delay. Nothing we can do about it.
Every outstanding frame is boxed and ready to ship. It just takes time. We aren’t giant or Specialized.
I can’t give you a date, you will get an email from the delivery hub when it ships, with a tracking number.
I’m struggling to think how this could be done any differently based on the resource we have, and the number of frames we are trying to ship.
Again, I thank you for baring with us.
___________________________________________________________________
I asked for refund and got this:
Jake,
At this late in the day, we are not going to offer a refund. And having waited as long as you have, you would simply be cutting your most off to spite your face. It’s seems trite.
We operate a really small business here. The terms you speak in below work for big companies, I have managed operations for big companies and you can do exactly as you describe.
But it’s currently me; and Jordan. Taking new orders; sorting customers, launching crowd funded bikes and everything that comes with running a good bike company.
It’s going to be with you really soon. And you’re going to love it. And the whole wait will be forgotten and you will be riding your new bike.
We can’t apologise enough for the delays, we really can’t and if ringing me and venting and getting it all off your chest sorts it, your welcome to.
But asking for a refund a few days before delivery when you have waited this long, it’s not what you really want. I’m sure.
Thanks again
_________________________________________________________________
Then this:
Jake,
Ignoring the legality of the refund for a second.
Your bike is in a box, done and finished, and is on the process of shipping.
If I give you an exact date and it misses it by a day or so then we will have ‘built up hopes and dreams again’
The delay was in the manufacturing process of the bike. Buts that’s now done, and finished. I would wager it will be with you before the one you have ordered. We originally quoted 30 days as that’s what we were told it would be.
We don’t manufacture bikes ourselves. So we are at the mercy of our suppliers.
You only need to check our IG to see that customers are taking delivery of frames in the same batch as yours, we just need to process all the frames.
You are of course entitled to persue a refund through PayPal: they will open a case for you and we will have X amount of days to respond with our side of the story. But your goods will be shipping very, very soon and probably be with you long before PayPal have resolved it
I would be as frustrated as you, absolutely. But I have to stand by the decision to not refund a custom built, frame we have supplied and paid our suppliers for, purely based on it ending so close to delivery.
Kind regards
James
Customer Service
Sick! Bicycle Co_______________________________________________________________
My reply was:
James,
I can't shake the feeling that I was getting strung along. Nothing was adding up for me from the little amount of information I was given.
Even if you dont manufacture your own frames you need to at least give your customers timely and up to date information. At the end of the day they are paying for your product and services. If you cant deliver that in a timely manner then it's only fair to recieve a refund. I have persisted with constant emails to find out what is happening to be fed with vague and misleading information. 90+ days is totally not acceptable for a product and the customer service I have recieved. If the frame is boxed up and ready to go then why couldnt I get a ETA of the frame? As a paying customer you should be doing everything in your power to get your product out there as fast as you can to keep your customers happy. At the absolute minimum give them a timeframe of when they can expect to see it arrive. I felt you are merely treating this situation as when we get around to it then we will ship it out. This whole exprience has been an eye opener and definitely disappointing. You say you are a small business and not like the other big bike companies. In that case your customers should be of the up most importance, but sadly this is not the case.I appreciate your prompt response.
Thanks
_____________________________Then i got this:
Jake
Refund will be issued today
Cheers
James
Customer Service
Sick! Bicycle Co__________________________________________________________________
There are 31 emails all up back and forth asking for dates and them not being able to provide any. Just playing the victim saying we've had delays with this and that. Then saying it's all packed and ready to go then 2 weeks weeks goes by with no confirmation. I really hope people stop funding their scheme and the bike media can call these pricks out.
‘Ignoring the legality of the refund for a second’ was a particular highlight.
@singletrackandi did you talk about that with them?
James, care to explain what you meant by that?