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Blazing saddles @ Hebden Bridge have just called me (as bike is in for a service) that they found a crack in the rear wheel a carbon Roval that's probs a rock strike, and he's let me know that he's managed to persuade Spesh. to replace it under warranty as a good will gesture. How cool is that?
Another reason, if one were needed, to support your LBS. Doubt if i'd have found it and called Spesh that they'd have been as generous, plus Blazing Saddles are going to do the wheel rebuild, so it will be spot on to boot. I'm well chuffed. 🙂
🙂
Excellent!
They even gave me a discount when I mentioned the secret STW password 😉
They never give us a bloody discount!
Having said that, the service is always spot on. 🙂
Good work, i couldnt even get them to give me a call back when trying to buy a bike.
Still good to support your LBS tho
https://rovalcomponents.com/pages/warranty#
According to the link above Roval wheels bought in the USA come with a lifetime warranty which covers defects in materials and workmanship as long as you are the original purchaser
Also if you damage them in the first two years of ownership and the damage is not covered by the warranty they will still fix or replace them for free
Wonder if this is the same for the UK hence why they are being replaced for free
Would be interesting as i have some Roval wheels
Proper service.
yes it is.
Nice people too.