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[Closed] santa cruz warranty UK

 hpil
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[#5985057]

The pivot bearings on my 2006 Heckler are goosed. Does the lifetime warranty offered by SC apply to the States only, or does it cover the UK as well?


 
Posted : 23/02/2014 7:07 pm
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Yes, the reply I got:

Cut a long story short I just need the bearings back with a copy of the receipt and I will send fresh ones out

The replacements were sent out promptly


 
Posted : 23/02/2014 7:11 pm
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Yep life time, the warranty experience I've had with jungle and jonty specifically has been outstanding


 
Posted : 23/02/2014 7:15 pm
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Yup, as above it's a dead simple process, send in a copy of your receipt and borked bearings. I got a set off them last week, turnaround is a couple days.

I bought the proper tools and whilst it's a bit of an outlay it makes it a real easy removal - install. Make sure you fit the blue seal so it faces inwards


 
Posted : 23/02/2014 8:10 pm
 hpil
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Cheers all, sounds promising. What are the correct tools - I've got the old ones off using a wooden dowel as punch, albeit I now have one bearing stuck on the thru' bolt...?


 
Posted : 23/02/2014 8:15 pm
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Tools are available at the shop on SC Uk website. I called to check compatibility with mine. Literally took 10 mins once the axel is out.


 
Posted : 23/02/2014 8:26 pm
 hpil
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Sent my knackered bearings off on Monday, and replacements arrived yesterday (Friday). Great service from Jungle!


 
Posted : 01/03/2014 5:14 pm