i still cant get over the fact they can just dispose of it, seriously WTF send the thing back to the sender worse case
that would make even less sense.
its too dangerous to ship so we've shipped it back to you?
Well that's it, as you don't get anything delivered by Royal Mail then they're definitely going bust. Just think, you could save the entire company if you used them for all your frame purchases/sales
I thought RM relies on business post/customers for a large chunk of its business. If its all open-season/open to tender along with alot of people sending emails etc etc that 'we are now in profit bollocks' (inflating stamp/sending parcel prices just before sell off) really is going to see RM starting to fall at somepoint (SADLY) and then..who is going to look after their huge pension obligations?
hora - MemberAll my bills etc are now franked/delvered by a private company
High chance that they're carried by RM at some point- part of their long-term problem is that they've been required to carry mail for "competitors", at stupidly low prices. So when people say things like "They need expensive infrastructure upgrades" you need to mentally tack on "So they can carry more items for the competition, at a loss". It's all kind of insane.
One outstanding question of privatisation is if they'll still be required to do this once the current agreement expires, which IIRC is in 2016. If not, most of the false competition in the market will probably just end overnight, most couriers can't function without it.
And fwiw, I use Royal Mail a lot, I find them the best courier/mailer for most items, only beat by DPD for large/high value. Nothing's perfect but they do a better job than most.
Imagine if they disposed of a childs face!
I've not gone down the route of complaining officially, trying to make a big fuss, asking for disposal evidence, threatening legal action, small claims court etc etc.I'd much prefer a couple of polite phone calls and emails to try to get to the bottom of the issue first. Mistakes will always happen afterall. If these actions don't work then taking it to the next level (what ever that may be) will be considered.
You are way more tolerant than I'd be, at present you are ~£300 out of pocket... The longer you let it slide the less of a priority it becomes for them to address your problem, TBH you need to create a fuss...
Out of interest how many shocks does a servicing business like TF/Mojo/Loco receive and dispatch on a daily basis?
it's not unreasonable for you to expect RM to carry the item, there is a lot of precedent I've probably sent/received at least ~15 various similar bicycle suspension items (Forks/shocks/frames with shocks) over the last few years all via RM, normally de-pressurised (like you did), why the sudden exception being made?
Are RM citing [I]"The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009"[/I] by any chance?
I'm still not clear on what exactly RM have done with the shock, they've told you it has been "Disposed of" as it is a dangeous pressurised item right?
Are RM equiped for such disposals themselves?
Having grouping it in with items such as fire extingishers or gas bottles suggests they should just be taking the item to the tip, they need to engage the services of a properly equiped and trained pressure equipment disposal specialist... Have they passed on any of their "Disposal costs" OP or is it a T&Cs bullet point to try and deter you from complaining or claiming?
As a recorded item they [I]should[/I] be able to tell you exactly when and where and why it was identified as a "Hazardous item", a note should be appended to the tracking number in their system, they had contact details for you and the recipeint why not contact either you or them to find out more?
I mean the sorting office must be used to a fair few cylindrical items being sent to Mojo...
I've not read the whole thread .....
Did anybody get a laser aimed into their eyes during this story ?
If not.
I'm out.
I bought some forks off here from the Netherlands i think. Bloke had described them as bike forks containing oil. Got the tracking number so was able to watch them get sent from there to the UK, and then the UK post them back there. Got a mail saying that they couldn't ship them as they were dangerous yet they posted them back to another country.
Bloke crossed out the oil on the note and shipped them straight back no problem. RM are stupid.
Curious. I wonder if you genuinely lost a parcel in their system if it'd turn up/have turned up in these sellers:
sharonj2013
sharonkind123
What comeback you could have? I.e insurance wasn't in place/or pay out but you said 'you found it in your possession contrary to what you said at the time and heres proof'?
that would make even less sense.its too dangerous to ship so we've shipped it back to you?
not really. If they are deemed to be hazardous at the originating depot then they contact the poster, tell them its refused and to collect it. If its identified as prohibited/dangerous mid-transit at some intermediate hub/depot then its too late, theyve already carried it and exposed their staff to danger, making a mockery of the policy.
Love the idea they sell seized goods on, which no doubt are then posted to the new buyer.
Interesting set of items for sale there Hora.
Worth keeping track of if you ever get something 'disposed'
Lot of nice Lezyne gear going through those accounts. Almost worthy of a bit of investigation by a journalist. RM really aren't the most transparent of organisations, are they?
Lot of nice Lezyne gear going through those accounts. Almost worthy of a bit of investigation by a journalist. RM really aren't the most transparent of organisations, are they?
I'll ask If I can get it before Xmas, if they'll post it RM 1st class. Hang on.
What happens if the shock has been binned but the powers that be decide this shouldn't have happened.
Does the OP only get his £50 compensation back? It was only valued at £50 when sending via recorded service I think.
Double kick in the nuts.. 'we have ruled in your favour here is a cheque for £50' (for your new £300 shock.)
Interesting set of items for sale there Hora.
sharonkind123 'for sale' looks to be almost entirely made up of things RM say are dangerous or banned. Liquids, spray cans etc. Either being bought at an RM auction and sold on ebay or something more sinister. Doesn't seem right at all that RM can refuse to carry things then sell them off at auction.
I'll ask If I can get it before Xmas, if they'll post it RM 1st class. Hang on.
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
??????????????????????????????????
Doesn't seem right at all that RM can refuse to carry things then sell them off at auction.
And not only that but quoting a postage price specifying RM as the delivery method!
No update as of yet. I'm going to give them another few hours before I make contact/ramp things up.
I'm guessing my shock is more like £500 retail... Fox Float CTD BV with Trail adjust Kashima....what a name!
I was not contacted at any point by RM about my item being disposed of. It was only when I started to track down my item that I started to get any information.
Have spoken with the fine people at Mojo about this and they've never heard of this happening before. They send upwards of 50 shocks a week and receive the same amount (presumably) mostly via royal mail. A few other tuners out there too who must be in a similar position; windwave, fishers, loco, J-Tech, Flowtec etc etc.
I genuinely think I've been lucky and am optimistic about a positive outcome.
Thanks for keeping this going!
[quote=twoniner said]So, what happens if you send a whole bike that has forks, shock & possibly reverb fitted? Could it get binned?
Don't forget the tyres full of pressurised gas - if it's got Hollowtech cranks you're really in trouble.
[quote=whatnobeer said]Interesting set of items for sale there Hora.
sharonkind123 'for sale' looks to be almost entirely made up of things RM say are dangerous or banned. Liquids, spray cans etc. Either being bought at an RM auction and sold on ebay or something more sinister. Doesn't seem right at all that RM can refuse to carry things then sell them off at auction.
If you check the delivery method it's also all RM.
It says Hermes on the bike canisters- If they confirm it in writing that they'll RM it I'll postback.
Hi. These goods are Royal Mail confiscated goods as they are prohibited to send hence why I'm
Sending Hermes. Really sorry.
I can get Hermes to pick up tomorrow and they seem to bevworkingbsaturdays and Sundays st the moment so a good chance of delivery if you're not in the outer Hebrides.
Several are still listed as RM 1st class though Hora.
Watchdog! 🙂
[quote=PaulGillespie said]
I genuinely think I've been lucky and am optimistic about a positive outcome.
I wouldn't like to hear about one of your unlucky experiences 🙂
So, if Royal Mail decide they can't carry something after you've already sent it, couldn't they just arrange for the onward journey to b completed by MyHermes and then bill the recipient? I'd rather a £20 delivery bill than lose a £500 shock.
It's utterly ridiculous - why would getting them to sharon be any less risky than returning to sender!
Alex...buyer collects from RM?
[quoteDoesn't seem right at all that RM can refuse to carry things then sell them off at auction.
And not only that but quoting a postage price specifying RM as the delivery method!
This must be the ultimate revolving cash making scheme. Buy it off the two RM Ebay floozies, send it by RM and its confiscated... then appears back on Ebay and off we go again. BOOM !
Alex Simon +1.
Watchdog...
This all stinks. The ebay seller is offering RM services on the listings.
+1 for watchdog!
how does one get to these Royal Mail auctions? This Sharon seems to have the monopoly on the items. Maybe they don't make it to auction....
From a RM Chat Forum:
If these confiscated goods are being destroyed then can someone tell me how someone is selling confiscated goods on Ebay? This person is selling large quantites of items mostly liquids in tins or bottles, some hazardous, some not. We recently made a test purchase from them and from the batch number on the prodct we are 100% certain this item was the same item confiscated from us by Royal Mail a month ago. And to add insult to injury the Ebay seller posted the hazardous item to us by Royal Mail!!So if confiscated items are not being destroyed then someone at Royal Mail is stealing them.
[url= http://www.royalmailchat.co.uk/community/viewtopic.php?f=6&t=50885&sid=381ea500aef33452f2d80213bcdd9fe1&start=15 ]HERE[/url]
[url= http://www.royalmailchat.co.uk/community/viewtopic.php?f=6&t=50885&sid=d5f175edd92753ecef24f975eb36998d ]Anyone seen this thread?[/url]
Beaten by a minute.
Having had items go missing in the past (product samples being sent to our office) and got nowhere due to very obvious resistance, I'd suggest the following:
- Speak to your local sorting office manager (go in there). Tell him that you believe there is theft going on for the purposes of profit on Ebay and that you have evidence of it (print off those Ebay account pages). Tell him you have raised a query and are facing resistance. let him know he has 48 hours (not the bullsh*t 15 days or whatever they quote) to investigate and feed back or you will call the Police in and he can then deal with the operational disruption it will call. Let him know that you have notified the local press of a pending raid by Police.
I got a call within a day to advise that *surprise surprise* they had located our supposedly lost items.
There seems to be a real resistance to transparency in RM and an acceptance that it's ok for items to be lost, damaged, destroyed or now siezed and sold on spurious safety grounds. Hopefully privatisation will result in a top to bottom review of people & processes and get rid of old staff & attitudes.
[quote=Onzadog said]Anyone seen this thread?
Beaten by a minute.
Linked to on an earlier page in this thread.
The RM forum thread mentions RM selling "destroyed" good off to an auction house from where they're purchased by Ebay sellers. So sharon may be an innocent party in all this.
Maybe.
Wondering whether to message this "Sharon" on eBay to see what she says.....
sorry, missed it earlier.
Sorry, missed the earlier link.
The auctioneers named have one in January for bikes & accessrories - could be interesting.
[url= http://www.wellersauctions.com/trade-retail/auctions/tuesday-14-january-bicycles-and-accessories.html ]14th January[/url]
No catalogue published yet though.
The seller is probably buying the contents sight unseen by the pallet load. There was a case with Practical performance car a couple of years ago where one of their blokes sent an ecu off to get tweaked and it went missing in the post - it turned up on ebay 100% identifiable as it was specially built for a twenty seven liter V12 engine.
The innocent ebay buyer was also left with a useless ecu as he did not have a v12 enginge to attach it to. 🙄
Don't suppose the OP has a record of the shocks serial number? Could be very interesting if that turns up in the auction.
We probably should go to watchdog and some news outlets for this - it's hilarious if nothing else.
Confiscate goods due to be against RoyalMail policy - sell them to auction - send via RoyalMail to winner.
Seems legit.
#RoyalMailGate
We probably should go to watchdog and some news outlets for this - it's hilarious if nothing else.Confiscate goods due to be against RoyalMail policy - sell them to auction - send via RoyalMail to winner.
Seems legit.
More than legit, it's genius, as then you can confiscate them again when they are sent to the winning bidder 🙂
Maybe one for You and Yours on Radio 4 too.
Watchdog's one thing - I'd say a far better channel (and potentially more damaging for RM, so greater leverage) would be the Daily Mail and Daily Express, as their target demographic is very much the "outraged" middle Englanders who lap up things like Watchdog, Rogue Traders etc, and press coverage is much easier to recirculate in these days of syndicated news feeds.......
DMGT (who own the Daily Mail) own a huge number of regional websites they populate with spurious content that serves to drive traffic - a case of never let the truth get in the way of a good story if it will generate page impressions (see Bristol Post). Will see if I can find a contact in my press lists. They'd lap up a story of "Royal Mail stealing goods on the pretence of safety then selling for profit".
I've got a homing pigeon for sale if anyone is interested.
(no refund if you lose it)
I just sent my air shocks to TF for service via the Royal Mail. I had them nicely boxed in a Fox suspension box and nobody asked any questions and TF have confirmed they arrived safe and well as expected.
The only questioning from the Post Office was about buying extra insurance for them incase they lost them. WTF!
Sorry, missed the earlier link.The auctioneers named have one in January for bikes & accessrories - could be interesting.
14th January
No catalogue published yet though.
That's handy, it's just down the road from me and I'm off work on the 14th. I might have to pop down and have a look 😀
Just to help those late to the party (it's taken me about 10 minutes to pick up this thread from where it left off yesterday!), here's links to this eBay seller's listings which do appear to feature many potentially RM 'prohibited' items:
[url= http://www.ebay.co.uk/sch/sharonj2013/m.html?_nkw=&_armrs=1&_ipg=&_from= ]sharonj2013[/url]
[url= http://www.ebay.co.uk/sch/sharonkind123/m.html?_nkw=&_armrs=1&_ipg=&_from= ]sharonkind123[/url]
Looks fish-a-saurus.. 😮
Funnily enough, I just sent a parcel off today. The women specifically asked me what was in it as they now had to be stricter on what was allowed. She even gave ma a leaflet. Maybe a memo has been sent round.
I'm losing confidence in a happy outcome... just had a read of the RM chat website and this confiscation seems to be going on on a huge scale. Alcohol, perfume, minor electronic parts etc.
If I though I was a special case I'd feel a bit happier but now I just think I'm in the same boat as hundreds of other unlucky victims.
Notmyrealname - if you end up with a new shock, let me know 🙂
I sent two bike stems this week. I was asked what the package contained but not WHY at the post office.
To be brutally honest if theres a risk that they can keep whatever I pay for them to transport I wont ever use their service again. Whether the OP has a happy outcome or not.
If you identify the shock when the auction house release the catalogue, tell the police an the auction house that they are about to sell stolen goods.
Edit: damn link wont work
I've just been discussing this topic with a colleague who's well in to his Motorbikes, he sends the shock from his track bike for a service/tune a couple of times a year, He reckons he knows a few others who probably do the same sort of thing...
If they're going to implement this policy across the board I'd be interested to see what happens when the cease a ~£1K+ M/C shock...
Sorry if this has already been stated, but surely Hydraulic brakes could fall foul of these rules too as there is (potentially dangerous) brake fluid within the hoses!
Looks like I'll be finding an alternative method for sending a couple of sets of brakes I have to sell!
no more mail order condoms, they could contain air or high pressure fluids..
There is a lot of stuff that can fall foul of these rules. 🙄
It looks like collect +, Hermes etc can save a fortune this year on advertising, just sit back and let the RM self destruct!!!
[quote=hora said]It says Hermes on the bike canisters
Can't read all the thread, so maybe this has already been said - surely your case against RM is helped by people like the guy on the previous page who has just sent his "shocks" by RM and the package got through.
If his got through and yours didn't then they have acted incorrectly with yours. It's proof that they are not dangerous items.
I'd suggest going down with a set of Bombers, but they might confiscate them.
Notmyrealname - if you end up with a new shock, let me know
I'll keep an eye out for one 😆
On a serious note it is ridiculous what has happened to the OP (and countless others it would seem from that other thread), not got much faith left in RM, not going to be sending anything of value with them any more.
+1 for watchdog and press, kick up a stink, its the only way they'll listen.
I'd warn against any kind of cyber witch hunt against the owner of the ebay and twitter accounts that have been posted. She may be perfectly legitimately buying 'confiscated' stock from RM and then sorting, advertising and selling it on.
I don't think anybody was suggesting that, bails - if they are they're fairly much on their own.
The ebay sellers really are not at fault. They are purchasing stock from a company which deems it to of breached their policy.
The company at fault here is RM in my opinion for re-selling items to e general public.
OP - I have read the thread, but would encourage you chase them up depending on the time you last spoke to them.
In then event of RM dismissing the issue, I would make direct contact with some of the big names in the UK bike scene, however dont forget some of these big companies will get heavy discounts with RM and may not want to put their necks on the line with the product they sell.
It's been enough for me to email my entire buying team and our key trade partners to request that no samples are sent forwards & backwards with RM from now on, and that we should use Parcel2Go's standard service, which is usually UPS. Not a huge amount in RM terms, probably 200-300 parcels a month, but at an average of £8 a time, a decent hit to their revenue line. Hopefully more companies will do the same too.
The ebay sellers really are not at fault. They are purchasing stock from a company which deems it to of breached their policy.
Not outwith the realms of possibilty that the ebay sellers have an inside man looking out for prime stock to confiscate
The ebay sellers really are not at fault. They are purchasing stock from a company which deems it to of breached their policy.
Providing this is what they are doing, then yes, this is correct.
There's something a little distasteful about RM profiting from goods they deem "dangerous" - if it's too dangerous for their staff to carry, surely it is too dangerous to sell on to the general public?
If his got through and yours didn't then they have acted incorrectly with yours. It's proof that they are not dangerous items.
It's not though is it - just that some get checked and some don't. Bit of a strawman there.
If you post a load of ming vases and one doesn't get smashed that doesn't mean that none will. Or... you post a load of sulphuric acid in phials, if one doesn't break that doesn't mean it's not hazardous.
Is it wrong that I'm really tempted to look at the RM auction next month, particularly as I'm not far from the auction house to pop over and get bits!
surely your case against RM is helped by people like the guy on the previous page who has just sent his "shocks" by RM and the package got through.
Bit like saying your mate was speeding yesterday and got away with it, therefore you should too, officer...
Now you know why RM's advert says "we love parcels" its because they get your money for a service they don't give and then make more money selling your goods on! see how the shares are rising? should please a few STW's that bought them.
andyrm - MemberProviding this is what they are doing, then yes, this is correct.
There's something a little distasteful about RM profiting from goods they deem "dangerous" - if it's too dangerous for their staff to carry, surely it is too dangerous to sell on to the general public?
I agree, profiting from such items which are included in their loose T&C's for that type of item is simple wrong.
"we love parcels"
[img] 
[/img]
It's not wrong; it's theft.
RM has a duty of care to protect its employees from harm by banning and safely disposing of hazardous materials. That's fair enough.
However, those items never become RMs property, so they can't sell them on. They certainly aren't the Ebayer's property to sell.
If I was the OP I'd be tempted to report it to the police.
should please a few STW's that bought them.
suspect that most STWers than have RM shares got them for free, by being posties. the rest prolly only have a financail interest indirectly by having pensions, tracker funds, etc.
I'm still for the Anne Robinson treatment. RM might not admit anything, but my well cough up a few quid in an exceptional case.
So, here's my plan.
I will stick up a "terms & conditions" notice on my front door. It specifically says "Postmen and their goods are prohibited, and will be confiscated if found on my property.
When Postie comes tomorrow, i shall point at said notice, take his post bag off him and send him on his way. I shall then sell contents on ebay.
Sounds fair to me.......... 😉
A guy I worked with had a flat mate who was a postie who was sacked for stealing the mail.
Apparently caught because his car was visibly littered with many opened and un opened letters he should have delivered.
The Royal Mail brought no charges against him, just sacked him.
I too think the fact I have to buy insurance from them against them losing, breaking or stealing my stuff is plain extortion. If they had to cover losses a lot less stuff would get lost, Broken or stolen.
I thought that interrupting the mail was a criminal offence? Surely that would be able to be applied in this ^^^ and the OP's case?
As for escalating this, I would get on the phone to R4's Your and Yours. They seem keen to take on any sort of consumer champinionioning.
champinionioning.
Wow!! 😆
[i]Wow!![/i]
champinionioning - a difficult word to stop spelling 🙂