Pure-race/superstar wtf is going on! – Page 2 – Bike Forum

swisstony · 2011-03-30T14:49:50Z

It's been 3 weeks since i returned my ksi post for repair (after speaking to them and thats what they advised) and i've heard nothing at all, i've called numerous times but no answer and message box full, also no reply to several emails to pure racing, superstar or tibolts. I heard the chap is in taiwan but has the whole operation shut down? I know the company has mixed reviews(up until now my purchases from ss have been fine)but this level of non existent customer service is unbelievable.

takisawa2

Posts: 10654

Full Member

I ordered a chain device last Wednesday & it arrived Saturday. Had an issue before when my own impatience to get sorted for a weekend ride caused a mix-up, but the chap sorted it all out with no bother. So no complaints here.
And the kids expect every parcel to have Haribo in now though.

Posted : 05/04/2011 9:46 am

swisstony

Posts: 0

Free Member

Topic starter

well it will have been a month on thursday so there better be some haribo's in there!

Posted : 05/04/2011 10:04 am

joao3v16

Posts: 0

Free Member

I didn't order anything from Superstar and nothing has arrived.

Rant over.

Posted : 05/04/2011 11:09 am

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[Closed] Pure-race/superstar wtf is going on!