Forum menu
It's been 3 weeks since i returned my ksi post for repair (after speaking to them and thats what they advised) and i've heard nothing at all, i've called numerous times but no answer and message box full, also no reply to several emails to pure racing, superstar or tibolts.
I heard the chap is in taiwan but has the whole operation shut down?
I know the company has mixed reviews(up until now my purchases from ss have been fine)but this level of non existent customer service is unbelievable.
Kettle - Check
Biscuits - But of course
Interesting photos of marine life - I'll leave that to you, thanks
Scone with Jam and Earl Grey please.
Pitch fork sharpened
Octoporn at the ready
[i]I heard the chap is in taiwan but has the whole operation shut down[/i]
I thought he was the whole operation?
I had some Earl Grey scones last summer. Astonishingly good, as it happens.
Cream on first, then jam, obviously.
I've just started some extra strong coffee,if we're stopping up all night.
Ian
I heard the chap is in taiwan
I had to check the urban dictionary to make sure I wasn't missing a euphemism.
'Being in Taiwan' has a certain ring to it.
More biccies...
[img] 
[/img]
Hi there, I have forwarded your email to the workshop staff who will be able to answer your question or get back to you. I'm sorry to say that they are a little short staff at the moment due to most of the staff being out of the office on business for the next two weeks, they will be back on the 29th and should get to you email by the end of that week, we thank you for your patience and we will get back to you as fast as we can.
They may still be getting back into things?
ha ha , i'm having a blue riband, the wife must be on a nostalgia trip.
anyway it can't be just one guy, they must be still processing orders through the site?
the thing is, if when i phoned he'd said send it in but there will be a delay for 3 weeks as i'm off to taiwan etc then fine but not to say anything or even put a message on answerphone or website?
at least you've had a reply!
Cream on first, then jam, obviously
Can you explain how that works, for the hard of thinking?
I have terrible images of a spoon being involved!?
Ordered some brake pads from them last monday and received them 2 days later so they were up and running a week ago.
Had a dispatch email from them today. Someone must be in 🙂
Maybe his Mum helps out with order despatch when he's away?
Can you explain how that works, for the hard of thinking?
I have terrible images of a spoon being involved!?
One has a spoon for the cream, with which it is deposited on a recently cleft scone.
One then has a separate spoon for the jam (Preferably one of those nice ones with a hook). Jam is then loosely dropped on to the cream.
Of course, normally one would have one's gentleman's gentleman do this for one, but he's been rather absent of late. Something about popping up to Fortnum's, I gather.
😉
[i]Something about popping up to Fortnum's[/i]
He's in UKUncut? How unfortunate.
these threads were so much more entertaing when fruit used to insult us....I miss his unique approach to customers
Earl grey a cultured choice Sir... just jam on the scone obviously
Liking those biscuits as well
company devoting all their time to new customers at the expense of existing ones shocker!
I thought the new fashions were baking ones own cupcakes?
wwaswas, no, it's just that after recent events he's had to join a queue to stock up on the Little Scarlet. Worse than that, they're out of Patum Pep as well! Shocking. Might have to send him over to that nice big corner shop over the other side of the Wellington Arch.
Now, I know my place; I'm not a toff.Cream on first, then jam, obviously
... but that is crazy talk, Cap'n - mental craziness !
scaredypants, are you from Cornwall?
Surely everyone knows that cream on first is the only accepted method unless you're married to your sister! Clotted cream, obviously.
Just for you foxy...
[img] 
[/img]
"Of course, normally one would have one's gentleman's gentleman do this for one
You sick puppy! Kids read this forum you know!
Speshpaul - Member
"Of course, normally one would have one's gentleman's gentleman do this for oneYou sick puppy! Kids read this forum you know!
Next time it could be a.... (That's enough of that. Ed)
[i]Cream on first, then jam, obviously. [/i]
That's wronger than a whole herd of octopuses.
Oh lovely, nice cup cake - tee he 😉 BTW are the little blue dots Octopus turds?
are they not brightly coloured rocks to help you install your crankset?
Good god yes - unless there's condensed milk 😉Clotted cream, obviously.
Bitty?
[img] 
[/img]
unless there's condensed milk
Freak. I bet you waterski as well, don't you? Wierdo.
😉
I get the feeling this post has been lost so if you can't beat em...
[img] 
[/img]
tuck in!
Looks like a big nipple - Bitty 🙂
Is it just me or has this thread lost it's way a bit.
Oh, and jam than cream you crazy fools!
Out of curiousity whats the link with Superstar and octopus porn?
There is also a 'Dave Whitehouse' working for SSC, he answered a query I had a while back. FWIW never had a problem with their stuff*. Bit like that crazy Edinburgh bearing nutter - not to good at PR but apparently a decent enough bloke when dealing with him.
* until my pads suddenly fail the next time I am out 😉
I had a 'item dispatched' from them about 2 hours back.... for a warranty return item they have had since last Monday!
No idea what they have done - just got to wait for Mr Postie!
Good luck!
swisstony - Membercompany devoting all their time to new customers at the expense of existing ones shocker!
Not true this, I think... I've had sales related emails ignored at the same time as having warranty work done quickly. I think they're just generally crap at communication- never answer the phone either.
Just had a reponse from Neil
Hello it is with the distributors who have sent out a load today. They have been in Taiwan with KS for tech training and the international bike show for 2 weeks last week so there is a small delay.
A 'small delay' ha and an apology wouldn't have gone a miss!
Just had a reponse from NeilHello it is with the distributors who have sent out a load today.
Eh? I think he maintains Superstar and Pure Racing are seperate companies, but even if they are they share the same postal address so I fail to see how he can talk about sending something from one to another! 🙄
That's my understanding too, they said they'd need to return my post to the distributors which I think means they put on a different hat... Got there in the end though and very pleased with it now so I think that's the main thing but it wasn't the best.
The joke continues, after being told it would be returned last thursday i still hadn't received anything so i phoned up this morning to be told that for some reason it hadn't been sent but they would get it out today, i won't hold my breath!
it will soon be back with you and reliable service will be resumed