it’s pretty trivial to do a conversion.
Looks at current corporate data migration project that was first discussed in 2019 and is at least 6-12 months from going live...
Has anyone been getting emails from CRC and Wiggle sayingyou can download your order history? I’ve just received anohter emial saying i selceted to do this and here’s the link to download – but i haven’t selected/confirmed anything. Do you think CRC/Wiggle have done this automatically or has my account/emials been hacked?
Yep, loads.
Just deleted them all, have no interest in my order history.
Do you work for SAP’s sales department?
Or a salesfarce implementor. 'Just configuration init'!
I think its lame they are not keeping the data but at the same time understand why. Though why (assuming they are migrating accounts) it could not be stored as a text/xml dump against old accounts and surfaced in a rudimentary way I'm not sure.
They may well live to regret it once the post migration Tsunami of Customer queries starts...
probably more important than functionality that doesn’t earn them a penny
It's not a direct earner but if it has value to the customer then it has value to the business. For example, I often use order history to reference exactly what part I bought before. Now if there was a handy link to buy it again, I might just do that.... I do that on Amazon.
Also the data set is a customer's buying preferences. It could be anaylsed and used to target future marketing emails etc. There are 3rd party services that will do exactly this.
From the current approach (of which we can only see the surface, granted) it does appear that the historical order data is being seen as a hindrance to migration rather than an asset to be used.
Though why (assuming they are migrating accounts) it could not be stored as a text/xml dump against old accounts and surfaced in a rudimentary way I’m not sure.
My guess is the file would be vast and even more vast if they used XML, which is the most verbose way of representing anything...
Possibly they asked their consultants for a quote for exporting, parsing and re-populating the dB with it and after they picked their chins off the floor, they said 'Nope!'.
Also the data set is a customer’s buying preferences. It could be anaylsed and used to target future marketing emails etc. There are 3rd party services that will do exactly this.
I'd expect Chiggle has a team doing analysis & insight on their customer base - the historic data will have huge value to them but that won't need to be in a customer friendly format. Expect they'll just dump the contents of their old crm system into a data lake so they can still interrogate it but migrating that history to a new system doesn't really give them anything. They've confirmed that they can still provide historic order details if needed by the customer and are giving you the option to save your own order history before it's gone,so I think that's a reasonable approach but the email comms around this have been poor and confusing so customers are more concerned than they would've been with clearer messaging.
There are two parts to this. The business decision to not to migrate data and the implementation.
I managed similar size and scope projects when I was working so I get the business decision. Sometimes that call has to be made. What I dont get is the truly shonky implementation. Last minute comms to customers, contradictory emails and incomplete data provided. This makes think its been done on the fly as an add on and makes me wonder if they even made the business decision at the right time if at all?
Anyone know what the change is? Back/front end? Is it a consequence of the Signa Sports United buy out eg common platforms etc?
Anyway some poor team must be having a particularly dreadful time sorting this out. I hope they are being well looked after!
Also if you are a Wiggle Plus member they are not doing free next day delivery at the moment.Why exactly do I pay my subscription then?
Wiggle is down this morning, they did have a maintenance outage on their homepage for last night but you'd imagine they'd have a holding page to explain during the work.
Probably it was meant to be back online this morning...
That's incredibly bad - a full day of business lost on both sites?
I'd be absolutely hauled over the coals if something like that happened at work. (mind you, if someone came and said "let's delete all the order history for our customers, they'd be sent packing)
I got the Order History email.
I got the download link.
I downloaded the order history.
When we were burgled last year, it was really useful to be able to access order details going back years as the insurance company wanted lots of proofs to establish the details of custom builds.
I've no idea where I'd even start with this sort of thing. We had a TV on the insurance last year when the old one got smashed, which was easy enough as it was less than 2 years old. But my road bike is 19 years old and hugely / randomly upgraded. How exactly do you put a value on a an obsolete (or is it old enough to now have a retro value) Dura Ace groupset that I probably picked up at least half of piecemeal at bike jumbles and on ebay? Or a set of custom built wheels that were self built? Plus time and faff? If my house burnt down I'd expect a builder to rebuild it, I can't imagine wheelies want to spend time scouring ebay for the specific front mech that worked with that era's shifter pull but also compact chainrings.
Photos and a spreadsheet?
As you say, I'm not convinced that duplicating a 14 year old build will be possible but I guess it's enough to get an approximation of value. If my garage was gutted through theft or fire then I suspect I'd be looking again at the "purpose" if each bike and re-evaluating the mix of my quiver 😁
Yea, I guess in my head I know it's monetary value if I had time to trawl ebay for some of the niche/nicer bits and CRC'd the rest. Equally it would be nice to just tell wheelies it was a CAAD frame with Dura Ace and see what they say 😁. Trouble is I can see it going the other way "sorry, we've found a 42cm frame that sold on ebay with similar components for £270 in 2015".
The other bikes would be fairly easy, for the MTB's I'd happily take whatever the current sale price is + whatever small upgrades, and the commuter I'd probably take anything similar built to the same spec.
TBH this is a good reminder that I really should do the photo/ spreadsheet thing myself 😁
Also, my more recent acquisitions have been subject to less customisation so are a lot simpler to document and value.
That’s incredibly bad – a full day of business lost on both sites?
And Hotlines too - their B2B site.
New logo for Wiggle.. just looks like a standard Dafont script type font to me, prefer the old one?
I seem to remember the last time CRC did a website update it didn't go so well!
Hopefully it goes better this time. I've got a small shopping list
woodlikesbikes
Hopefully it goes better this time.
I think it's fair to say it's an absolute disaster so far.
a full day of business lost on both sites?
TBF the vast majority of orders will just come in over the next couple of days instead..
And I quite like the Wiggle Squiggle 😁
Looking at the placeholder pages, am thinking they are going to diverge a bit, CRC more MTB, Wiggle more road?
I think it’s fair to say it’s an absolute disaster so far.
.. best add Bikester to the list too.
Pffft, I guess it's just one bod on their lunch swapping it all over. After all
it’s trivial to map fields between systems and do an export/import operation.
I was hoping that with brexit and going back to the good old days they would go back to a double page ad in mbuk.
The way things are going today I imagine their IT dept are of the same opinion 😂
I'd laugh... but I'm too empathetic/sympathetic to the challenges ahead of them. They'll get the sites up soon... but the pain won't end there. Busy, busy bees... good luck and hugs to them.
Looking at the placeholder pages, am thinking they are going to diverge a bit, CRC more MTB, Wiggle more road?
I was thinking this. given they basically had the same stuff listed at the same price bar some discrepanices during what appeared to be pricing updates it would make sense to target the brands more.
Looking at the placeholder pages, am thinking they are going to diverge a bit, CRC more MTB, Wiggle more road?
And what about gravel?
And what about gravel?
Oh that's a whole can of worms there.
I hope Wiggle doesn't go full roadie - I've got another 8 months left of my Wiggle+ subscription and only ever buy MTB stuff.
At the other end of the scale from CRC/Wiggle being down, one of the swimming pools my work manage is shut all day due to a code brown just after opening this morning...
I guess the shit'll hit the fan over that one
Well it's back up
Seems there's been a price increase on several items from my watchlists.
And watchlists don't appear to feature at all.
Can't see an option to filter for in stock only
Other fairly standard filters missing too (e.g. stem length)
Can't sort by biggest saving/discount anymore.
Wonder when the first flash sale will begin
Still no wiggle though.
New wiggle !! I’m not convinced 🙁
Just had a butchers at both new sites on my phone, I'm not using the wiggle one again, god it's awful, both are a scrolling nightmare, it's gonna take ages to browse, I put it on desktop version, yep still awful, hate it, just hate it, WTF were they thinking, CRC site was so user friendly now it's as terrible as most others.
Looks like they've lost all the useful filters in search, reviews, and Q&As
Well the MOST useful filter was the IN STOCK ONLY one and it's gone. What a screw-up that is. I haven't got the patience to click through stuff only too find it's out of damn stock. Bag of shit
yeah it's awful. Worst thing is you can't see what item is in stock until you click through, and so much of it is out of stock.
Another here agreeing it’s awful! Half the menus don’t work, impossible to find things and when you do they’re out of stock. Oh dear… As said, it’s gone from a very user friendly site to a mess…
Worst bike related thing to happen since press fit BB, Covid, Brexit, cost of living crisis now this, the 2020's can FRO. 😖😡🤬🤬🤬, Only joking, well, half joking.😉
So much for my theory. They're even more identical!
And equally unusable. Hmmmmm, spectacular backwards step so far.
What an absolute pile of dogshit.
That's really the best I can say.
CRC was awful immediately after their last upgrade too, they took a while to iron it all out.
