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[url= http://www.planet-x-bikes.co.uk/i/q/LILUEXTRALIGHT/luu_extreme_additional_cnc_light_body ]Here...[/url]
Ok, so it's just the light body sans battery/mount, but for a tenner it's worth a punt just to play around with!
I've ordered 2, and a helmet mount. No splitter cable unfortunately, so probably will take it apart, and use a £4.99 'magicshine' cable?
I know the evenings are getting longer again, so gives you all summer to play!
DrP
Cheers!
Looks like me and one other person got lucky 🙂
damn, that went quick, last 3 sold in 30s
Out of stock
🙁
Especially as you could buy the helmet mount and a battery extension apck for a few quid more to make a helmet light
http://www.planet-x-bikes.co.uk/i/q/LILUAABAT/luu_screw_in_aa_battery_case_cnc
http://www.planet-x-bikes.co.uk/i/q/LILUHELM/luu_helmet_mount
I looked and they had 3. 1 min later they are sold out.
blimey - when i was typing the post (any buying mine) it didn't even have numbers counting down - just 'lots'!!
Oh well, sorry!
DrP
Sold out in the time it took to put my delivery details in 🙁
check out on one, seem to have 10
http://on-one.co.uk/i/q/LILUEXTRALIGHT/luu_extreme_additional_cnc_light_body
3 now at on-one.....
DrP
Must have had a ferret around in the parts bin 🙂
Ordered from on-one, but showing "on hold awaiting stock" and no email confirmation 🙁
We shall see!
Yeah I got one, also got this on the order status though
Status: Order held whilst awaiting stock - Your order is on hold whilst awaiting delivery of a missing item(s).
Dear customer,I am contacting you to inform you that due to an error on our part we have oversold on the light unit that you purchased as they were listed at £9.99 instead of the actual price of £69.99
We will be cancelling your order and giving you a full refund.
Sorry for any inconvenience caused.
Boo! 😐
Oops.
How many £49 iPad3 buyers will be getting a similar message? 🙂
same here 🙁
I also purchased the battery pack and mount - which have been dispatched! Annoyed!
woody2000 - MemberDear customer,
I am contacting you to inform you that due to an error on our part we have oversold on the light unit that you purchased as they were listed at £9.99 instead of the actual price of £69.99
We will be cancelling your order and giving you a full refund.
Sorry for any inconvenience caused.
Boo!
I just got the same email 🙁 , have replied asking that they cancel my order for the asociated battery pack since I no longer need it.
Oh poop!!
I also asked them to cancel the head starp and spare lens!
Oh well - seemed a reasonable offer none the less!
DrP
Hmm - still listed at £9.99 though.
Quick - buy them......
DrP 😉
You'da thought they'd take it off the flimmin website!
Email from "denied.orders@gmail.com on behalf of Charlie Tennick" this afternoon stating that "unfortunately due to a content error i have had to cancel the order you have placed for the LUU lights. these lights were incorrectly advertised at £9.99. and we simply cannot send these to you at this price."
When replied to about the fact that they actually took the payment not just "awaiting acceptance" so by rights are obligated to complete the order "Charlie" again said "we don't have these lights. as some orders went through before we had noticed the error. we cannot send you something we do not have. there is no need to start quoting laws to us. we know our rights. one of which is the right to refuse custom."
Love their punctuation and use of capitals...
There's no way I want anything else I ordered - it was lenses and a mount for the sodding light, so they can stuff it and I certainly won't be using them again.
Excellent customer service!
When replied to about the fact that they actually took the payment not just "awaiting acceptance" so by rights are obligated to complete the order
No they're not.
That does seem to be pretty poor.
I was slightly put out to not receive an apology when I pointed out that a pair of their merino socks weren't merino. But then I've been too lazy to attempt to return them too.
Email from "denied.orders@gmail.com on behalf of Charlie Tennick" this afternoon stating that "unfortunately due to a content error i have had to cancel the order you have placed for the LUU lights. these lights were incorrectly advertised at £9.99. and we simply cannot send these to you at this price."When replied to about the fact that they actually took the payment not just "awaiting acceptance" so by rights are obligated to complete the order
Maybe if you'd replied "oh okay then, everyone makes mistakes" instead of trying to be a smartarse, you wouldn't be choking on your sense of entitlement right now!
They don't have to sell at advertised price if it's a result of a genuine mistake.
The same mistake was made in the mail shot ... I ignored it as I figured it was just an alloy case at that price, then got all excited when people posted here it was a proper head unit .. but it'd sold out by the time I checked.
well i got a response stating:
[i][i]Please accept my apologies,
We oversold on the lights![/i]
Wasn't trying to be a "smart arse" and unfortunately for them as they took payment for items that were "in stock" then they are obliged to fulfil the order. Unlike the Tesco cock-up where they only gave an "awaiting acceptance" so did not "make an offer to deal" which Planet-X did.
They should ensure that their system is checked more thoroughly before they "go live" with any sales, clearance, etc.
So for some they "oversold on the lights", others it was "out of stock" and some get told "we cannot send them at that price". Whether it was a genuine mistake or not doesn't matter anymore as far as I'm concerned, their customer service and their employees are appalling and it serves them right if they lose money because of it.
The fact that the refund which they are now doing will take 3-5 days to come back but only 15secs to go from my account is hardly acceptable either.....
Wasn't trying to be a "smart arse" and unfortunately for them as they took payment for items that were "in stock" then they are obliged to fulfil the order.
OK, keep us posted with how you get on with your solicitors.
FWIW my refund was processed yesterday!
Hammy they are not obliged to honour it, just like the chap told you.
LOL @ Hammy taking on a mail order specialist... I know who I'll back to win.
It was a mistake, you knew it was a mistake but hoped to make a killing on it, but it didn't & won't happen.
No sympathy.
Wasn't trying to be a "smart arse" and unfortunately for them as they took payment for items that were "in stock" then they are obliged to fulfil the order. Unlike the Tesco cock-up where they only gave an "awaiting acceptance" so did not "make an offer to deal" which Planet-X did.
They should ensure that their system is checked more thoroughly before they "go live" with any sales, clearance, etc.
So for some they "oversold on the lights", others it was "out of stock" and some get told "we cannot send them at that price". Whether it was a genuine mistake or not doesn't matter anymore as far as I'm concerned, their customer service and their employees are appalling and it serves them right if they lose money because of it.
The fact that the refund which they are now doing will take 3-5 days to come back but only 15secs to go from my account is hardly acceptable either.....
That does come over a bit
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They do have to deal as they sent out an invoice and "acceptance of order" this morning.
In their own T&C's it clearly states this and as such the contract is binding.
From their own T&C's - "When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. [b]We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.[/b] We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable."
FWIW - the refund will take 3-5 days for me to receive the funds back irrespective of then processing it today.
As for not knowing it was a mistake? As far as I was concerned it was a light body at £9.99 - they had a light kit priced at £69.99 above it so it appeared to be a fair price for a clearance item.
Personally - I have no intention of dealing with them after their service so doesn't really matter what they choose to do as long as my money is returned.
Where can you get a battery pack for one of these?
http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-pricing-disputes/your-rights/
There's your rights for you.
If your offer has been accepted (for example, you pay a deposit, or receive a confirmation email), generally you can insist that the retailer sells you the goods for the price they were advertised at
I'm no legal expert but the line above surely says that if they confirm the order they are generally obliged to pay, unless (if you continue reading) it was obviously a mistake...
To the man off the street £10 for a bike light is not unimaginable, my dad got one from lidl for a five spot...