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[Closed] Prices advertised versus quoted

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[#2160919]

A window salesman came round to quote for some doors and windows. They quoted our 'standard' back door at £500. I then noticed on their webiste that standard doors are on special at £400. A couple of days later the local free rag has the same offer of a standard door at £450.

The rep phoned me today asking what I thought about the quote. I mentioned the web offer and he mentioned that they would honour the current offer at £450.

I know that by law they should honour the web price, but not sure if that would mean a 'Friday afternoon' job or bad feelings if I push too hard for the £400 price.

I don't mind people making a living, but taking the mickey is another thing.

Any thoughts?


 
Posted : 05/11/2010 6:44 pm
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£350 or you'll get someone else to do it.


 
Posted : 05/11/2010 6:53 pm
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They dont have to honour the website as it could be an error.
If a website advertises something at the incorrect price and they realise before they send your order they do not have to honour the price. Some of course will as a gesture of goodwill.

This is because it is on a computer so has not been processed by human.

In this case it sounds like the offer is available and they are just wanting more money from you.


 
Posted : 05/11/2010 7:22 pm
Posts: 40432
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If you're happy with the £450 then do it.

If not then get another quote, no shortage of windows suppliers.


 
Posted : 05/11/2010 9:07 pm
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wtf is this to do with bikes?


 
Posted : 05/11/2010 9:24 pm