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ive been dealing with On one for the last 3 months or so. Unfortunately i have had a few problems with them, mainly delivery, stock, wesite etc.
What i would say is however that i have found their customer service is excellent, especially WAYNE.
each time i have had a problem they have resolved it in a way that was most acceptable to me.
The latest issue was that i had to send a frame back that had a slight flaw in it, they arranged for collection Tuesday morning and the replacement was delivered back to me today Friday.
They are probably a victim of their own success a bit as they are very busy, their products are very good value so you would expect a few problems, but its how they deal with them that matters.
i will continue to give them my business 🙂
^^^^I agree 🙂
But should these problems exist, if you've had so many think how many others are too.
Mike at Dialled Bikes sent me out a new frame before the old one was sent out when an issue was missed.
If i'd been dealing with a company for 3 months and there was multiple problems i wouldn't be using them again.
Just my thoughts, not a dig at On One but at the situation.
So it's the customer care, rather than sales, team that answer emails? Good to know.
I didnt send emails i called direct.
no these problems shouldnt exist and maybe if someone else was selling the product i wanted at the price they are then maybe i would try elsewhere, but they arent.
at the end of the day i have got what i wanted and the problems have been resolved and not ignored or refuted.It could have been a lot worse