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Anyone had issue with these? I seem to be getting arsed around a bit here. Ordered 1 solitary Nevegal I was after for a week away:
28th April - Ordered 1 "in stock" 2.1" Nevegal tyre
5th May - a whopping 7 days later I recieved delivery notification
11th May - still nothing has arrived, I emailed them to ask what was going on
13th May - no reply to the email 2 days ago
Come on chaps, you physically took my cash when I paid, 6 days before you even claimed to post the thing. We've since been away on the trip I wanted it for, come back, the bike I wanted them for has broken and been posted to America. 6 months down the line when the tyres arrive I can't promise I'll still want the thing.
I've ordered a frame and bits to this exact same account before, it came quickly. What gives?
[b]
On-One
By phone
Monday to Friday, 9am to 5pm
Sales and Customer Services
Phone: +44 (0)1709 38 66 66
Existing customers, please have your order number handy. [/b]
HTH.
[b]Email: info@on-one.co.uk
If your enquiry is relating to an existing order, please include your order number in your email. We'll make every effort to respond to your email within 1 working day. [/b]
I'm at work, I've mailed as suggested on their website. Forwarding the order details. They're a company who does their business through a website, I'd assume this is the norm.
I'm just curious if anyone else has had issues recently really, if it's a stock issue I'm assuming a few people have had the same?
I have my own rule that applies to all on-line stores, if they say only one in stock I don't bother ordering as experience has shown me that the stock level is actually either zero or the one that is left is the broken one, badly made one, or the tried on sent back with additional pubic hairs one.
Yeah sorry, I didn't mean they had 1 in stock 🙂 I meant I ordered 1 tyre, and they were "in stock". I realised afterwards that did look a bit confusing.
They're still in stock now come to mention it:
[url= http://www.on-one.co.uk/i/q/TYKENE/kenda-nevegal-folding-mtb-tyre ]http://www.on-one.co.uk/i/q/TYKENE/kenda-nevegal-folding-mtb-tyre[/url]
I'll give them a call later and see. Getting a bit drowned in it at the mo, Mojo broke and was posted to America, tyre didn't come, cycle computer came from CRC with a broken line. Retail therapy has backfired.
I ordered 2 about 4 weeks ago and arrived without any issues - very pleased with them - Up front great - Rear I am using a Larsen TT and thet seems great too 🙂