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If i source a hub then they cough for spokes amd wheel build does thst seem fair
No it doesn't.
You are out of pocket due to their mistake.
Seriously, you need to toughen up a bit and tell them they need to rebuild your wheel at their expense, not yours.
5 visits with a nah, mot got your parts in yet mate response
So he has acknowledged that he's lost the bit, but hasn't realised that the bit is unavailable and the hub is scrap? Time for a conversation.
They haven’t lost the parts - they can’t be bothered to look for them properly 😀
There’s always small claims if push comes to shove
Can replacement parts really not be sourced?
The bits you describe wouldn't be part of this kit would they?
ritchey-mtn-hub-axle-conversion-kit-rear-135-x-10-to-142-x-12-mm (showing 1 in stock at SJS)
Problem is i am simply too nice.
If i source a hub then they cough for spokes amd wheel build does thst seem fair
Can I have all your money and assets?
No naming and shaming, young guy, new shop covid lock down etc
Looking from the outside you have gone above and beyond.
Quite honestly you're doing the young lad a huge favour, least he can do is put it right.
That conversion kit appears, at least visably, to be very similar.
However, the top hat part will be longer to increase vthe axle width and might have a different diameter rim
That said it doesnt state cl or 6 bolt so maybe thats not the difference. Possibly they changed the body diameter on the vantage mk2 and its that reason why the part Ritchey sent is too big.
Quite honestly you’re doing the young lad a huge favour
Not sure he is really. If this lad wants to stay in business he's either going to have to figure out himself that this is his problem and not the customer's or he's going to have to have it explained to him. He doesn't seem to be far along the path of the former option so far, so I'm one of those who would suggest you go to the shop and dig your heels in until he comes up with a solution.
You can always meet someone half way once they've started moving.
orangespyderman
Not sure he is really. If this lad wants to stay in business he’s either going to have to figure out himself that this is his problem and not the customer’s or he’s going to have to have it explained to him.
Yep you're correct and sloppy typing on my part.
More accurately ..."so far" STM is doing a huge favour but ultimately the lad needs to take responsibility before someone less nice gives him an "honest review" or starts legal action.
Update
3 hours in the garage
Some youtube video watching
Ritchey wheel pdf and........
The bearings werent deep enough into the cups
I don even think they are the correct beatings tbh
Thats why it wouldn't go back together again
And, it wasn't the wrong length top hat thingy, the bearings were 5mm ish outboard, that's the raeson the top hat refused to seat into the hub correctly
However it still refuses to go back together properly and is pissed in the frame so tyre is rubbing on chainstay
3 hours of head scratching and im no better off.
So the shop doesn't have the wheel anymore and you've wasted another 3 hours of your life trying to figure out whats wrong and can't work it out? Time for a different, competent bike shop if you're not even sure the bearings are right.
Time for a different, competent bike shop if you’re not even sure the bearings are right.
Yup, best to start again from scratch and explain the saga so far to the next bike shop/mechanic
Hopefully at least you'll not have been charged for any work attempted by the 1st LBS
You're being pretty selfish in your attitude frankly.
By bending over and letting them get away with this, you are unfairly denying them a valuable learning experience.
Not only is this unfair on the LBS (learning is always good, even when it's painful) but the next customer who is treated in the same way will get the same crappy service you are getting.
And it will be all *your* fault.
Go and give yourself a stern talking to.
Yes dad
Don't answer back to me! Straight to your room!
Have you measured the bearings? Best thing is to take everything out and start from scratch.
Considering their incompetence and followed by lack of taking responsibility do you want them doing any further work on your bike?
Can you email pictures of the hub and freehub internals to cnc@superstarcomponents.com
I have a sad game where I see what factory makes each brands products. I suspect it’s KT hubs knowing richey, so loads of other people selling the same hub. Bet you can get the endcaps with little hassle from another brand.
Neil SuperstarComponents
Wow, so the guy has f##ked up every single aspect of the job, that takes some doing, definitely shouldn't be in business, people less fortunate than yourself are going to get seriously stung by this clown when they cant afford to be, they wont be as nice as you so will probably give him a correct beating 🙂
Sorry, as part read/part skim read the thread op.
So the lbs lost some parts AND fitted the incorrect wheel bearings too??
Take it elsewhere.hope they didn't charge you.
Big edit.
Have you spoken to the shop folks and told them what you expect from them?
I’d missed the second page of the thread where you took this on your shoulders.
sounds like pretty poor service. At this stage you likely have a claim under the regular consumer protection laws: goods not fit for the purpose they were supplied for.
go back, explain what you want then negotiate
Lbs lost some unique parts from my rear wheel
Importer cannot source replacement parts
Wheel which only needed bearing change now scrapAt each end the axle there is a top hat, with an o ring seal, threaded and a knurled end with 2 flats for cone spanners
Both of those, pls a lock k nut that nips down pre load
Ritchey W c s vantage wheels
Ritchey warrenty is now swiss based and they sent me all they had keft in stock
Which were top hats for boost axle spacing and wrong sized5 visits with a nah, mot got your parts in yet mate response
So i took it upon myself to source the spare parts as i knew it would be quicket and more likely to happen3 hours in the garage
Some youtube video watching
Ritchey wheel pdf and……..
The bearings werent deep enough into the cups
I missed a few bits of information earlier.
Trying to piece this together and reading between the lines.
1. The lbs doesn't have tools/knowledge for the task.
2. They mashed the crap out of the end caps trying to use them to get the new bearings back in.
3. They then told you the end caps were 'lost'.
4. The new bearings may or may not be the right size. Either way, they are not fitted correctly
5. The new bearings are probably ruined.
6. The hub may be ruined - trying to force incorrectly sized or misaligned steel bearings can ruin the aluminium bearing seats, the axle might be bent or ruined.
7. You don't fully understand what you're looking at and are being fed dodgy information from a dodgy mechanic.
8. You need to get the wheel to a good mechanic, and/or give up and buy a new wheel, or spend several more hours learning how to DIY get parts & tools to sort it yourself.
9. The dodgy mechanic needs to learn they need a bit of training/tooling before they set up shop, or it is not going to end well, worst case somebody could die or life changing injury.