Lbs and should I feel…. – Page 3 – Bike Forum – Singletrack World Magazine Forum

vondally · 2018-01-21T10:19:38Z

So took a ti frame, 44mm headtube, that will be fitted with truss forks to a LBS. I explained I wanted the headcups pressed in and presented two hope headsets, new in the bags over, explained that it was two top headset to fit as it was a truss fork and needed a race down at top and bottom to work, sent the email from the owner/manufacturer explaining the setup, so need all the pieces back relating to the headset. Got the call to collect and I was working so asked SO to collect, explained that I needed all the pieces back. She explained and was told everything was fitted. Got home to find that the cups and bearings fitted but no race crowns X2 or spacers or top cover X 2, so asked what happened and SO explained what bike shop said, everything fitted. Called in bike shop, spoke to the mechanic, who said everything was fitted and all parts returned. Explained again what was I was missing and how I needed the parts to fit the forks. He opened his spares draw and produced a hope top cover, spacers and race crown, I asked if they were mine from the headset I brought in and he said yes. I asked when he was going to give them to me and he saidhe thought i did not need them. I explained my feelings and said I was missing the other pieces from them the other headset and he then proceeded to pass these over. I collected my parts spitting feathers and so on. So should I feel aggrieve, upset and generally infuriated by this ' theft'? It seems trivial but, The parts were mine and could have gone in my spares if I did not need them,on the rare occasions I use a Bike shop I get the parts back old and bits. The attitude and refusal to hand over the parts seemed bizarre for something relatively minor. Just the hassle for two people to try and get the parts adds to the aggreived feelings I won't use a LBS again, simples will buye a proper headset press rather than my well used homemade press. Is it any wonder bike shops are closing?

mahalo

Posts: 1507

Free Member

bet you're fun at parties

Posted : 22/01/2018 3:19 pm

jonnyboi

Posts: 3073

Free Member

Are they mutually exclusive? I'm paying them to fix my bike, not deliver an engaging and witty TED talk.

Oh I don’t know, maybe because I’m a paying customer and I like not to be treated like an inconvenience. If it’s not too much to ask

Posted : 22/01/2018 3:21 pm

superleggero

Posts: 178

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@mahalo

I'm civil and businesslike at parties 😉

Posted : 22/01/2018 3:23 pm

bencooper

Posts: 0

Free Member

I'm paying them to fix my bike, not deliver an engaging and witty TED talk.

I did a TED talk once.

Okay, I watched a TED talk.

Alright, I used to watch Superted.

Posted : 22/01/2018 3:45 pm

Stevet1

Posts: 3384

Full Member

should Leisure Lakes be considered a LBS?

Well they were my LBS before they had other outlets and mainly sold windsurfing equipment.
I didn't know there was criteria involved in being an LBS?

i generally prefer to travel a little bit further to a [b]genuine[/b] local bike shop if my bike needs some cash investment...

Not sure if joking or not here.

Posted : 22/01/2018 4:06 pm

rene59

Posts: 0

Free Member

If I needed an expensive tool for a one off job, I'd still rather purchase it, do the job myself, then sell the tool on again, than take a punt going to a bike shop.

Posted : 22/01/2018 4:57 pm

[Closed] Lbs and should I feel....