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How on earth to get...
 

[Closed] How on earth to get back my £47.99 from Strava?

Posts: 43955
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They’re not gonna staff a worldwide phone contact centre to sort out your issue if no ones willing to pay owt.

Exactly. Think of all the £10 subscriptions they're missing out on!


 
Posted : 29/06/2021 11:39 pm
Posts: 12668
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@kerley if you sign up for VeloViewer it pulls in all your historical Strava data.

Not you again, I told you my max budget was £5. Seriously though, thanks for the tip I may take a look at it.
My own problem is I like simplicity so having another app to just look at historical is overkill and I have lived without the data since whenever it got removed from free service.
I may actually be happier without anyway as at 53 years old I sure ain't get any faster!


 
Posted : 30/06/2021 9:29 am
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Your mistake was starting when too young and fit.


 
Posted : 30/06/2021 9:41 am
Posts: 584
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I paid the 48 quid this last year so I could see full leaderboards. Turns out you can’t see the full leaderboard even with premium

Cancelled it now, complete waste of money that was


 
Posted : 30/06/2021 11:38 am
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Turns out you can’t see the full leaderboard even with premium

You can on desktop.


 
Posted : 30/06/2021 11:53 am
Posts: 584
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You can on desktop

Yeah true but who’s opening Strava on a desktop? Maybe everyone but I’m not. For 50 quid I can’t see why it isn’t included


 
Posted : 30/06/2021 11:59 am
Posts: 10341
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Yep, it should be added to mobile - not hard for them to do. It's just that someone made a decision to unnecessarily limit it - happens often with mobile interfaces. You can probably get it from your browser on mobile too.

I don't know how well veloviewer works on mobile either. I always trawl through the data on desktop, but then I'm sat at my desktop 8 hours a day anyway.


 
Posted : 30/06/2021 12:48 pm
Posts: 203
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I don’t know how well veloviewer works on mobile either. I always trawl through the data on desktop, but then I’m sat at my desktop 8 hours a day anyway.

Slowly on my mobile but all the functions I use are still there. The explorer companion app is really useful if you're into collecting the explorer tiles, again this can be slow to update after a long ride.


 
Posted : 30/06/2021 12:56 pm
Posts: 1503
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Topic starter
 

£48 refunded.
Nice one Apple.
Got there in the end.


 
Posted : 30/06/2021 6:40 pm
Posts: 0
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Markhraylish
As a free account I’ve always had access to heatmap on desktop and now it appears in the segment explore map in the app (though is this because I’ve switched from android to iOS?)

The problem with the single subscription model is a lot of people will never use all the features and/or they use features elsewhere. I use bits of Strava and bits of trailforks but I don’t want to pay full price for both. I’d be okay with a half price half feature option at the level of the old free Strava. I reckon they’d pull in more money that way overall


 
Posted : 01/07/2021 6:23 pm
 5lab
Posts: 7926
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the pricing model is a bit like this though :

charge £50, and you'll probably get 20% of your subscriber base who are into leaderboards, or stats, or whatever subscribing

charge £50 or £10 and you'll probably have 5% of your subscriber base on the top tier, and 40% on the low tier. You've just dropped your profit margin significantly, despite selling more than double the number of subscriptions

given how much this matters to their bottom line, I recon they've modelled it pretty carefully


 
Posted : 01/07/2021 6:29 pm
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Nearly 50 quid is too steep for me. Affter uploading every ride for nearly the past decade, I've decided to try the revolutionary tactic of enjoying riding without uploading everything to the internet, and so far, it's really nice.


 
Posted : 02/07/2021 12:32 pm
Posts: 40432
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I’d be okay with a half price half feature option at the level of the old free Strava. I reckon they’d pull in more money that way overall

I would agree, but I can only assume they've done the sums and concluded they'll get more revenue from a single higher price.

I certainly caved when I couldn't see my position on segments any more, and still feel I'm getting my money's worth in terms of what it adds to my riding. Though Trailforks is by far the more useful product and much cheaper.


 
Posted : 02/07/2021 12:43 pm
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