Ordered a bike through cycle scheme, ive been abit of a pain in the rear with it to be honest switching and changing here and there but they have been very good up to now to be fair. Due to turn tomorrow so I wil report back!
Cannot flippin wait!
Ps. Some posts on here have got me on edge about yodel if anything.
fingers crossed.
The Pickenflick is made by Waltly. I doubt they'd just make a copy using PXs drawings, but they might. Ask 'em.
this is a company that might need to defend itself
One One / Planet X's lack of defence on this thread says it all really.
And you think they need to defend themselves why??
[quote=misinformer ]The Pickenflick is made by Waltly. I doubt they'd just make a copy using PXs drawings, but they might. Ask 'em.
> http://waltly.en.alibaba.com/product/1622161887-210760998/Specialized_enduro_titanium_alloy_full_suspension_bike_frame_aero_mountain_bicycle.html
this is a company that might need to defend itself
How so?
And you think they need to defend themselves why??
Did you read all of this thread?
Have you noticed how every is not entirely happy.
Many saying they will not use them again.
It would do px/on one a whole world of good to explain what the problem is with their communication and email problems,website showing stock where there is non and taking customers money and what they can do to restore customer confidence.
How so?
Specialized Enduro, didn't someone recentley get hammered for using the word Roubaix?
Yup Read the thread some folks pissed off, uttering the words will not use again and so on and whilst there are some who will vehemently stick to their guns others will wilt at the next OO/Planet X offer of X Y or Z when they have calmed down and retreived their teddy.
If you work in retail you know some customers are worth the effort to keep others, in all honesty your glad to see the back of em.
website showing stock where there is non and taking customers money and what they can do to restore customer confidence.
This is the nub of the problem.
Never answering the phone, taking days to respond to email and then coming back with a combative tone does nothing to help the 'we've had yet money now f. off' vibe of the customer relations and is a stupid own goal, but really the sheer level of fail in their web shop/stock control system and its relation to what's actually in the warehouse is just inexcusable.
If you have finite stock levels you do not expect to be replenished anytime soon, you know exactly how many you have to sell.
Selling more and then hiding behind T's and c's that state that ordering, paying, and even being emailed back to thank you for your order still doesn't constitute a contract to supply sounds like either a clueless organisation that never paid a real web/SQL dev/have pushed a simple design too far or a cunning scheme to obtain temporary capital. I'm assuming the former, by the way. A real SQL/web dev could fix the problem in days/weeks assuming there isn't a culture of people helping themselves to stock without booking it out.
misinformer - Member
How so?
Specialized Enduro, didn't someone recentley get hammered for using the word Roubaix?
Specialized = non-specific, single purpose
Enduro = a type of event, riding style
e.g. "[i]I bought a specialized enduro bike today coz my AM rig can't cut it anymore[/i]" 🙂
If any dissatisfied customer has paid with PayPal you could raise a dispute via PayPal. This is should get PX to pull their finger out.
I think maybe people should read this.
http://www.bikeradar.com/forums/viewtopic.php?f=40042&t=12955273&start=20#p18699783
FWIW, I've had some recent problems and they have been rectified. I was an unhappy customer and a bit grumpy.
But fair play to them for this explanation. Restores a little faith.
Found this thread after looking to see if I was in the same boat as others (it looks like I am)...
Ordered a bike on the 20th January before 3pm, expecting next day delivery (or soon after) as promised on the help page in "98%" of cases. After all the bikes in stock so it's just a case of a once over surely.
Got to Thursday and still no bike, phone them and told that it's just waiting to be built and should be next week (27th). Also got a phone call to say it would be built Monday or Tuesday.
Brill they've recognised thier mistake and given me a resolution... apart from I got an email yesterday afternoon stating it will be the 4th of Feburary now.
What a joke, just tried phoning them and the answerphone message is still on, (it states the opening times, then hangs up).
This has all the hallmarks of a company about to go out of business (taking orders but being unable to full fill them), I'm going to try and get through today in order to get an answer (and dependent on that a refund) and if not instruct my CC company to do a chargeback.
[i]This has all the hallmarks of a company about to go out of business (taking orders but being unable to full fill them)[/i]
steady.
Just cancel your order.
Wwaswas abit harsh. I like taking the piss out of brant sometimes but thats abit unfair. From the sounds of it (I dont know why they only posted the explanation on bikeradar) they are growing too quick/teething issues. Brant should explain it fully on here.
[i]Wwaswas abit harsh. [/i]
hang on!
I was the one suggesting the bloke posting the 'they're going bust' comment should go steady.
Looks like too much change all at once. I'm not sure all these 'new' brands is helping, when it sounds like the real focus should be staff training, and investment in website/backend IT.
Ah! Sorreee 🙂
wwaswas - MemberThis has all the hallmarks of a company about to go out of business (taking orders but being unable to full fill them)
steady.
Your right I take it back just a tiny bit livid that I placed an order under the basis that
http://www.planetx.co.uk/help#order
Please allow 2-5 days for delivery. 98% of UK orders placed before 3pm Monday to Friday are despatched the same day.
Seems that as soon as they recognised the issue that should of been changed or even simply adding "Apart from bikes for which a build time of around two weeks is required."
Ordered a bike on the 20th January before 3pm, expecting next day delivery (or soon after) as promised on the help page in "98%" of cases. After all the bikes in stock so it's just a case of a once over surely.
All bikes are custom built from frames and parts, for you. We hold no stock of complete bikes other than the ones on the wall in the showroom, or photo shoot bikes which are often offered as clearance models.
I'm sorry that this isn't indicated clearly on the help pages and I will discuss this with our guys today.
What if a bike turns up that I haven't ordered brant?
Can I keep it next to my two sofas? 8)
Recived my Pickenflick as promised. Trouble was the website didn't have the "right " spec and the interest in rectifying that fact that I ordered something that wasn't actually available just doesn't seem of interest.
I asked for a road chainset as the webpage said I could . Was told that the page was wrong and was given a MTB set. I can happily live with that, it has its advantages but my email suggesting that they could turn a very unhappy customer into a very happy one merely by swapping 2 chainrings has been totally ignored.
Brant, want to prod them on that one?
my email suggesting that they could turn a very unhappy customer into a very happy one merely by swapping 2 chainrings has been totally ignored.
I'd need a sales order number to look further.
I ordered a pickenflick on the 22nd, (the website stated 5-7days for build). got an email to say bike would be built on the 28th, got an email on the 28th to say it would be sent out the next day. got a phone call on the 29th to say it was dispatched on next day delivery and it was delivered the next day.
Happy customer here.
can't fault anything else .Well the stickers were half off before the box was open but that was a bonus as they are coming off anyway.
brant - MemberPage now updated.
> http://www.planetx.co.uk/help#order
Great, that's all it would of taken for me to not worry. You might even want to turn it into a sales point i.e
All our bikes are built to order in the UK by our team of skilled bike mechanics.
Just thought I'd be fair and update the thread, the build date I got in the email was kept and the bike delivered the next day. So apart from the intial misscommunication I can't fault Px.
One thing I will say...
It's sooo pretty! I'm not sure if this is normal but I spent about 15 minutes when I unboxed it just stroking dust off the frame...
P.S I haven't ridden it yet as I'm waiting for some shoes but I'm sure that I'll be happy with that too!
as some of you might know i have spent a few quid with On One during the last 14 months, mostly happy unil the last order when i ordered a Carbon Rockstar in medium because the large wasnt available, but Brant said they were available and said he would make sure i got a large instead of a medium. of coue i ended up with a medium, even after Brant and Gareth said i would get a large.
Anyway i wasnt happy with the way it wasnt resolved and i vowed i wouldnt buy from them again.
However an On One fatty came up for sale via Planet X so i bought it, i paid Friday, they emailed me AND phoned me to say it had been dispatched and that it would be delivered Wednesday, it came Tuesday. A great service and its probably evened everything out now, even though i still have the unridden Rockstar.
o, it also mean my 18 inch fireline will now be up for sale, watch the fs ads
My issue is now being handled by some one who works at giving a good impression. Yet to be concluded ( it wouldn't be instant)but its being dealt with in a manner that impresses.
My issue is now being handled by some one who works at giving a good impression. Yet to be concluded ( it wouldn't be instant)but its being dealt with in a manner that impresses.
Could you let me know how it goes, I was eying up the Pickenflick but couldn't get round the MTB chainring.
A MTB chainset isn't as bad as you think but I wanted a road bike with discs and that was what I thought I was getting. Got a rough stuff bike it would be fine. 42x11 is surprisingly high.
Love the bike. Just put a 27.2 carbon seat pin on and by gum is comfortable.
So - all of you that have taken delivery of your Pickenflick... how is it? Looks lovely on the site and I really don't need a new CX (I love my Jake the Snake... but it's starting to get a bit old... and I really need discs...).
Tell me they are rubbish and it will put my mind (and credit card) at rest 😉
Cheers
Nick
I ordered a Cyclocross carbon XLS (with a few custom options) bike from Planetx on the 3rd Feb.
Looking at their website, it mentions that delivery was free on all bikes, but I was charged 60Euro (Switzerland) for delivery. Not really an issue, but I emailed them about it politely and was told that the charge was correct, and that the website needed to be updated to eliminate incorrect info. Fine, but not a 100% nice customer experience.
I was emailed with info that the build date for the bike was the 7/2 and on this day it would be sent out by TNT International... In fairness to them, (they have been unerringly polite through the whole process, and when answering 2 queries by phone), the bike was indeed build and shipped on the 7th;
The issue for me, is that rather than TNT international, it has somehow been sent by PostNL! I can seemingly track the delivery to a point through one TNT link, but TNT cannot offer end to end tracking as it is in the 'standard' mail. I find this pretty annoying, and definitely *not* as expected.
TNT International would normally take 2-3 days for delivery here in Switzerland, but no one has any idea how long PostNL/Swisspost will take - I have been quoted up to 10 days by PostNL (who can't even tell me where my bike is!)
This end step has gone some way to eliminating the initially very good experience (even though I do feel that I should not have had to pay the 60Euro delivery fee!) and I do feel annoyed that TNT is clearly listed as the shipper on my PlanetX order, but this is not the case.
I really hope the bike is here soon, and in good condition, but I am not holding my breath :s
The issue for me, is that rather than TNT international, it has somehow been sent by PostNL!
Frankly I've been screwed by this too, living on the continent. Tracking in the UK then nothing and it's almost impossible to find out where the bloody thing is until it turns up. I was half way through a shouting match with someone recently as he couldn't tell me where my parcel was and when it would arrive when it turned up. The irony was he'd just got done telling me it'd be 3-4 more days (possibly).
I guess I'll keep my fingers crossed for a similar outcome;
To add insult to injury, their customer service dept just emailed me out of the blue saying that the bike should be with me today - I guess they didn't see the continental delivery address.
Ah well, I'm sure it'll be worth the wait when it turns up!
To resolve my post from earlier - Bike turned up on Friday last week. Well packed, as described. Not had a chance to ride it yet, but really can't fault the service from PlanetX - I'm really impressed.
If only they clarified their shipping setup beforehand! 🙂
