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I don't think they take calls anymore. I have been exchanging messages for weeks about a warranty claim on my wheels. They had them collected eventually but they are not responding. Its a bit of shambles as if I follow up online, they create a new ticket. I have no evidence they even have received my wheels.
Does anyone know how to deal with them? I am sick of infinite messages with different people who don't have answers. Is there any way to speak to someone?
It doesn't look like a healthy business...
I used their live chat thing yesterday to enquire about something, maybe worth a go if you can't get them on the phone?
Last time I had an issue they were fairly prompt with it, it took about a month to resolve but I did get updates whenever I e-mailed them. Got some free stuff as well for the delay.
Have you tried the live chat on the website?
[edit - what he said --^]
Thanks- the live chat wasn't available this afternoon but will certainly try again thanks!!
Live chat is the only way I've ever been able to get a response from them.
Do you have a sales order number you can pass me. DM or email.
Dave can't afford outgoing calls.
In the interest of balance, Planet X have rebuilt the rear wheel with a new rim and sent the wheels back in a nice box so all good.
👌🏻