[Closed] HELP: Any Sky engineers in the house?

Have you tried doing a download? Hold in the 'backup' button, located on the front somewhere, turn off at mains keeping the button pressed. Count to 30 or so and keeping the button pressed then turn it back on. Keep your finger on the backup button until a message appears on the screen, or until all the lights come on on the box then release the button. Wait until the message disappears (UPDATING SYSTEM SOFTWARE etc.). Give it another couple of mins. and try turning the box back on. I was a sky 'engineer' a few years ago but that's what we used to do. Good luck.

Thanks for advice pegasus. but it didnt work. message was flashing up on screen for a brief second then disappearing again.

We were watching a recorded programme at the time. Is there anyway I can do a system reset? Format the hard drive?

Thanks

just call Sky?

Try an AV forum for advice.

I know the new HD menu has been causing problems, apparently the box will now switch from input 1 to input 2 even if not recording among other things.

I have phoned Sky numerous times have had 3 engineer visits, totally sick of it and will be getting rid of it in February when the contract is up.

try [url= http://www.avforums.com/forums/sky-sky/ ]here[/url] for your answer

Thanks all. Sky coming out on wednesday couldnt get the box to reset as per instruction from sky CS. Looks like a new box for me £65 quid for engineer to come look at it.