[Closed] Good customer service deserves praise - Lyon/Ortlieb

We're quick to shout out when we feel let down by warranty and customer service so I thought it was worth a bit of praise when the opposite is true.

I managed to break the seatpost retaining strap on an old Ortlieb saddle bag a couple of weeks ago. The bag is well out of warranty but still in otherwise excellent condition so I was looking to buy a replacement part. I couldn't find one for sale anywhere, so emailed Ortlieb. They asked me to contact the importers - Lyon Equipment - and I explained my predicament to them.

A replacement strap appeared in the post this morning - no charge. It's that sort of thing that makes you appreciate why some stuff is worth paying a small premium.