[Closed] Giant are messing me around

If it was me I wouldn't waste the energy, unless you find 160mm isn't stopping you.

head back and return it, but generally in these cases the phone works well and keeping onside with the people who are dealing with it. Giant will not be setup for dealing with the general public, thats why they have dealers.

[i]"Specifications may be subject to change without notice."[/i]

"Specifications may be subject to change without notice."

This!

^^^this too!

Anyway 160 / 180 wont make much difference with Elixirs

If I was running that bike shop I'd just chuck on a 180mm rotor and a +20mm adapter. It would cost peanuts.

they've given you a free weight saving upgrade!

Just order 2 x 205's from superstar with adopters. Then send them the bill

As said above - just get the shop to swop the rotor adn adapter. Simple and cheap.

[url] http://www.giant-bicycles.com/en-gb/bikes/model/2013.giant.talon.29er.0/11857/56880/#specifications [/url]

Every effort has been made to ensure accuracy throughout this website. However, Giant reserves the right to change bike specifications, features, prices and colours without prior notice.'

I'd use it as an excuse to change the avids to some shimano

If you're that bothered actually take it back

I'd use the time to worry about more important things, like.....what's for tea today? 🙂 There's only so much time to worry and you should use it wisely.

If that's the worst thing you've got to worry about, you have a very easy life.

Was the fact it's listed as having a 180mm front rotor a major selling factor to you?
Would you have bought it if the spec list was showing a 160mm rotor in the first place?

*edit* No I don't work for Giant or even a Giant dealer (although used to)

Does it really matter to you? Really?

^^^^. Are you doing downhill or something...... Do you really think it will make a difference...... Moan at them by all means.... But there's such a small difference performance wise I'd get them to give you something else like a bag or some clothing as a goodwill.... But seriously...... There's more to worry about fella!!

^^^^. Are you doing downhill or something...... Do you really think it will make a difference...... Moan at them by all means.... But there's such a small difference performance wise I'd get them to give you something else like a bag or some clothing as a goodwill.... But seriously...... There's more to worry about fella!!

160 on the front will fail to handle the awesome power of 29 inch wheels and your bike may explode so be careful out there buddy!

like others have said:

if you are really bothered, then talk to the bike shop you bought it from. Your deal was with them the bike shop, not with Giant

Troll

Just to repeat :p the specs on the web-site aren't a binding contract and they also add the disclaimer that's been reposted earlier. So the bike shop is perfectly correct in what they're saying, so if it really is a big deal for you then either ask nicely if they can sort you out the 180mm as a goodwill gesture or you're also probably entitled to still return the bike as a last resort

The "Specifications are subject to change without notice" comment is legally meaningless. Otherwise, they could list the details for a full sus carbon bling machine and send a £50 Halford special with that as an excuse.

Your problem is with the shop, not Giant. If you can call it a problem, that is... 🙂

I'm going to go against the flow and agree with the OP on this. Yes, I get that there's a disclaimer and specs may change yadda yadda, but at the end of the day they've advertised one thing and handed over something inferior when he's parted with the cash.

I also note that they didn't inform him of this change, he had to notice it for himself. I think that's pretty poor tbh, regardless of whether the difference is a big one.

[However, Giant reserves the right to change bike specifications, features, prices and colours without prior notice.]

That's a bit crap isn't it? If you are buying a bike cos of the spec as well then I think they should have the decency to inform the customer. One would think this is what sets companies apart customer service in addtion to excellent bikes.

On the other hand the bike could easily make a customer happy and sort him out.

hey patriotpro - wtf?

I had a simular issue with another brand of bike with regards the front mech. Was advertised on web as an X7 but came with an X5, through prinicple i complained to the shop, they agreed and after having a word with the parent company agreed to change it.
If they hadnt i would have returned it for full refund, after all you wouldnt buy a 50inch tele from currys to then settle for the 37inch you find in the box when you get it home!

What are you what the ****ing about asterix?

he thinks you called him a troll.

you think I was trolling? - I wasn't

did you think the OP was a Troll?

they didn't inform him of this change

versus

Giant reserves the right to change bike specifications, features, prices and colours without prior notice.'

OP - just go for a ride, then to the pub. You'll be fine.

but at the end of the day they've advertised one thing and handed over something inferior when he's parted with the cash.

whats inferior? if we were talking Sid XX and some cheap suntour forks you might have a point, but 20mm on the rotor...

Talk to the shop see what they can do, but really 20mm makes no difference in the REAL world!!

Yes, I'd be annoyed if I'd bought a bike advertised as having 180/160 brakes and I found out when I got it home that it had 160/160 too and they refused to do anything about it. I'm not sure the "specs subject to change" thing really has any meaning, but if the shop want to stick to the letter of the law then I'd check to see whether I had a right to return it. If I did then they'd be getting the bike back and I'd be giving my money to somebody who actually cared enough to sort out trivial things like this.

On the other hand, if I'd got to the shop and they'd said "sorry this seems to have a 160 rotor on the front" I'd probably have told them not to worry about it. It's not about the performance difference between a 180 and a 160 rotor, it's about giving my money to people who give good service.

160 is better - it's lighter.

I'm with the OP on this. Given the huge amount of kit out there, the OP (like me) would have spent hours agonizing over all the details in minutia, before laying down the stupid amount of $'s we pay for bikes these days. That 180 rotor becomes important. It's all relative see.

Get it sorted, otherwise every time you look at your pride and joy, you'll think about that rotor.

tbh The chances of any dealer actually reading a 3rd party website and then comparing specs is somewhere between slim and non-existent.

And you were very happy when you left the shop - plus if you'd bought it from anywhere else, it'd have a 160mm disc as that's what Giant supply.

[i]Yes, I'd be annoyed if I'd bought a bike advertised as having 180/160 brakes and I found out when I got it home that it had 160/160 too and they refused to do anything about it.[/i]

Or did he get home and then read up on the spec?

And you were very happy when you left the shop - plus if you'd bought it from anywhere else, it'd have a 160mm disc as that's what Giant supply.

Yes, but the "somewhere else" might have given a different response, for example "I can see that this has disappointed you, and although the Giant specs are subject to change, I'll get that swapped over for a 180 for you, since that's what you were expecting, sir"

What do the shop make on the bike and how much will the profit be hit by new rotor, adapter and labour costs? Rotors seem to be minimum £30 on CRC plus and adapter for £5?

I doubt many bike shops buy their parts from CRC @ retail price, mind. And for the LBS, there's two important questions, not one:

1) What's my profit on this sale?
2) What's my likely future profit from a happy customer, who obviously can afford to buy a decent bike in the first place, on parts, servicing, accessories, energy gels, a replacement bike in three years time....?

oh, and another:

3) What's my potential future profit on other customers recommended by this happy customer who come to me because they've heard about the great service I give?

Giant are kings of customer service and with a polite word from the dealer, will quite likely cover the cost of an upgrade. So the OP will probably get what he wants if he keeps his wig on and doesn't get all shouty. Then he can feel he's won............but we'll all know the truth 😆

You bought it happy and rode it home, if it'd been mail order or you'd raised it in the shop before purchase then maybe but as it stands suck it up buttercup. If you want bigger buy an adaptor and new rotor.

TBH if the front rotor diameter is the only thing not quite as per the website spec' then you've probably done quite well for yourself.

Have you checked the model number on all the components?
I mean [U]all[/U] of them? Are the BB, tyres, Front Mech, Hubs, spoke count, stem, bars, headset and seat post all exactly as per the spec sheet?

Then you probably need to ask yourself is a slightly smaller rotor than the website says an actual deal breaker or are you being picky for other reasons?

Is this really a bit of "buyer's remorse" with some transference onto the shop staff?

If you do take it up as a complaint what sort of outcome are you really looking for?

-A slightly bigger rotor to be fitted FOC?
-Some money knocked off?
-An apology from someone?
-Return of the bike and a full refund citing SOGA?

Those are the basic options, and chasing till you get any one of them is a bit Dickish TBH... and I'd not be shocked if future enquiries from oyu were met with a polite "We can't get those I'm afraid" when you get yourself labeled as a "Difficult customer".

Strictly speaking I don't think the shop are at fault here.

They had a contract with you to supply a "Giant Talon 0" and sell it to you at an agreed price, they've done that, the detail of the spec was probably not stated. If there were any items stipulated in that contract such as "the bicycle shall have a 180mm diameter front brake rotor" or even if you'd printed off the spec sheet and insisted they staple it to the order and write "Bicycle to be [U]exactly[/U] as per this specification" then you might have a point, but that isn't what happened is it.

They got the bike delivered in a box from the distributor assembled it, checked it was functional and safe and then no doubt gave you a call to tell you it was ready, did they charge any extra for that?

For their trouble they get accused of dicking you about and then you head off to whine on the interwebz, and we wonder why LBS's are in decline...

I'd ignore a blatant chancer quite clearly trying to get something for nothing after the deal's been done.

I don't know if it's me but the rotor on the webpage 'looks' like a 160?

I returned a shepherds pie to Tesco's once.....I sh1t you not.

pfft, I once returned a can of Irn-bru

I don't know if it's me but the rotor on the webpage 'looks' like a 160?

not just you, in the pic it is a 160, caliper bolted directly to fork with no step-up adaptor kinda confirms that unless RS now using PM180 mouns on their forks, but that that's still a 160 in the pic, but on the 'FULL SPECS' tab it lists 180.

either way it's not worth worrying about...

[url= http://www.sadanduseless.com/2013/04/middle-class-problems/#more-14535 ]here[/url]

^^^^^^ Rorschach - you just made my day with that link it sums up this thread perfectly.

The Op asterix, not you.

Haha, that link is mint rorsach. 😀

[i]Giant arse messing me around[/i]

You what?

Mind this can work the other way to.Back in 03 i brought a Trek liquid which was suppose to come with Rock Shox forks and shock but turned up with Fox front and back.So i definitely never took it back EXCELLENT 😆

to continue the trek theme, order a bike but by the time it arrived the model was discounted by £200, got it at the revised price.

When I picked up my kona I had to take the wheels off to put in the car. Very nice suprise to spot that it had the Sram x9 type 2 mech! The web just says x9. Felt rather smug.

I returned a pint of McEwans lager once, what do I win?

It's not a great exspence for the shop to change it , I'm a touch surprised they did not just fit a 180 as a good will thing

But it's not unusual for the spec to be inaccurate now as then
The problem is nothing to do with giant thought as your contract is with the shop

The whole point is though he bought it from a shop, he had the chance to inspect it. Had he bought it on-line then this is the sort of thing the distance selling regs are there to protect as you don't have a chance to inspect the goods before purchase. Sure a 180mm to 160mm change rotor size difference would probably pass most people by but then he clearly noticed it later and if it's that much of an issue for him it should have been on his checklist at the bike shop. It's absolute bollocks making a comparison with advertising it as a full carbon super bike and actually giving you a £50 Halfords special

Hi Guys,

Just thought it would be worth pointing out that, as some have commented, most bike shops don't check the specification of each bike that comes in against the website and/or brochure.

Most will state that specifications are subject to change and there are various reasons that they might. Mostly it would be down to a shortage of a certain product and sometimes it is just an error or omission.

In any case the first thing to do would be to go back to the shop and see if they can resolve the issue. As mentioned the Manufacturer or distributor will always refer you back to the shop as the contract of sale is with them.

Hopefully the OP will update the thread with his opinion on how the situation here is being resolved and that it is to his satisfaction.

Dave Corrigan - Store Manager

patriotpro - Member
The Op asterix, not you. Haha,

Cheers mate - no worries 🙂