Hermes are very poor indeed. Recently had a delivery which took over a week, when they advertise a 2 day service. Tracking showed package sat at senders local Hermes depot for seven days. In the end they delivered it to the wrong address when I was in and waiting. Tracking showed it had b en delivered to my address and had been signed for. I got it the next day when it was dropped off by a neighbour.
Contacting them is like bashing your head against a brick wall. All you are told is to wait another 24hrs for the tracking to update. Complete disconnect fbetween their 'agents' taking questions and what is happening on the ground. i had six different delivery dates from the online tracking while waiting. Made it very difficult to make arrangements to take delivery. Package had also taken a beating in transit.
In future I will check with sender which delivery service they intend to use and if it's Hermes then I'll give it a miss unless they can provide a better operator. Parcel force or DPD seem to be the ones to go for. You get what you pay for.
