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Just wanted to say that [url= http://www.extrauk.co.uk/ ]Extra[/url] have replaced (for free) the head of my [url= http://www.extrauk.co.uk/product/detail/Topeak/Hand_Pumps/5193/ ]Mountain Morph Pump[/url] which I had somehow managed to lose.
I think that this is exceptional customer service as the pump is well out off warranty.
I remember them going through boxes, and eventually finding me a pair of alternative cleats(missing from my pedals, should have come with two types) in the managers draw, rather than have me wait for the next shipment to arrive. Nice people.
I third that, they have been very helpful with some teething problems with my Tracer VP I bought.
Same here 10/10
Had problem's with my intense 5.5 fixed plus spares 🙂
I ordered some bars from a retailer who delivered the wrong ones. They were happy to have them returned, then order the correct ones from extra, and then send them to me. I wanted them as a Christmas gift so Extra just swapped the bars for me directly.
Top chaps.
Slightly OT - sorry - but what problems did you have with the Tracer? I've fallen in love with that frame and wondered how people were getting on with it? Thanks
Can I add to the Extra love-in with the fact they're currently being very helpful with a warranty issue on my intense.
Thier Maverick fork man Craig was really helpful over the phone and gave me some good tuning advice for my SC32's. Sadly, I understand they don't do Maverick forks any more 😥
Matt-P,
Nothing serious, just the chainline rubbed very slightly on one of the VPP bolts (due to them having a circlip as well as threaded bolt as well as grub screw keeping it in place!)
I believe Tracers now ship with a modified bolt that does away with the circlip. Either way, a quick call to Extra and they'll have a new bolt to you very quickly.
Cheers Mike. I took the plunge and ordered a frame - and have the same problem! I'll drop Extra a line and see what they can do.
How do you find the shock? I'm a bit surprised how much travel 'm blowing through.