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Maverick email evans and phone up head office and tell them .
Glad youre ok and survived though,but mistakes do happen and things do get forgotten, sometimes resulting in injury, sometimes not.
My mate had his bike serviced by Evans once, his crank arm fell off shortly after he rode away from the shop. He hasn't been back since.
I have used them previously and never had a problem. Also found their customer service fautless and never had a problem with their staff or delivery.
Mistakes can be made by anybody, anytime. I give benefit of doubt until something goes wrong, so will use them until they kill me with thier incompetence.
As an ex-employee of Evans I find this situation hard to believe. Evans Customer care are usually very good and I find that this story may be a little one sided.
Try posting on their facebook - you'll get more sympathy there.
I've never seen a mechanic test riding a bike. - That's why I do my own repairs.
This was standard practise when I worked there. You obviously didn't look hard enough.
I think if you collected a bike and clearly the work was not finished (fluid on stuff and bolts on shifter not tightened) i would not have asked for a tool to tighten up yourself, I would have asked that finish the job and heck the bike over.
as a note about pad pins, it is the same for cars and motorbikes these pins etc just stop the pads falling out over bumps, if the caliper is at a funny angle etc. The pins do not take any of the brake force that is done by the caliper body.
Calamity James - Member
My mate had his bike serviced by Evans once, his crank arm fell off shortly after he rode away from the shop. He hasn't been back since.I have used them previously and never had a problem. Also found their customer service fautless and never had a problem with their staff or delivery.
Mistakes can be made by anybody, anytime. I give benefit of doubt until something goes wrong, so will use them until they kill me with thier incompetence.
I've had both good service and terrible service with Evan's, this inconsistency though can be tolerated when such things are only an inconvenience..... I hope my complaint to them will ensure some improvements. My post on here is more a warning to those who may not be aware of issues and use Evan's, whether they continue to do so is their choice as it is yours. I hope you do not encounter any issues that compromise your safety
My post on here is more a warning to those who may not be aware of issues and use Evan's
That being the case we could really do with knowing which branch this was, as asked several times. As you've said we can't tar all branches with the same brush so this whole thread is only useful if we know where this happened.
Again, trying to be constructive.
Seems to be of resistance in giving up the relevant information ?
Which branch of Evans was it ?
As an ex-employee of Evans I find this situation hard to believe. Evans Customer care are usually very good and I find that this story may be a little one sided.Try posting on their facebook - you'll get more sympathy there.
I've never seen a mechanic test riding a bike. - That's why I do my own repairs.
This was standard practise when I worked there. You obviously didn't look hard enough.
Well given Evans has yet to provide a response, I cannot offer their side of the situation or rather any excuses they may bring to the discussion. Fact of the matter is they left both pins out and hence left me with one failed brake and potentially none. Whether you believe that or not is up to you but it wasn't me who pointed this fact out, it was the mechanic that looked at the bike when I returned to the store. Now I guess there are some other possibilities, perhaps he had installed the pins for example and it had been installed badly and had fallen out? I don't really think that's very likely tho somehow. Any other possibilities I am not experienced enough to derive logically.
In-addition I'm not on here for sympathy neither do I use facebook or twitter.
Which branch of Evans was it ?
Just tell us & I'm sure that we can get their side of the story
buck53 - Member
My post on here is more a warning to those who may not be aware of issues and use Evan's
That being the case we could really do with knowing which branch this was, as asked several times. As you've said we can't tar all branches with the same brush so this whole thread is only useful if we know where this happened.Again, trying to be constructive.
Sorry, it's quite hard to read and respond to every comment - this was the Bristol branch
nealglover - Member
Seems to be of resistance in giving up the relevant information ?Which branch of Evans was it ?
Keep going neal, you continue to highlight how much of a dick you are by following this thread and leaching upon anything thats non topic related in an attempt to show how much of a bitch you are. Try actually making a contribution to something that is actually meaningful or does that require too much of the little intellect you have?
Keep going neal, you continue to highlight how much of a dick you are by following this thread and leaching upon anything thats non topic related in an attempt to show how much of a bitch you are. Try actually making a contribution to something that is actually meaningful or does that require too much of the little intellect you have?
I asked what branch it was so I could avoid it.
It's been asked numerous times and not answered. Seems like it should have been in the first post to me.
(Your post has been reported by the way)
nealglover - Member
Keep going neal, you continue to highlight how much of a dick you are by following this thread and leaching upon anything thats non topic related in an attempt to show how much of a bitch you are. Try actually making a contribution to something that is actually meaningful or does that require too much of the little intellect you have?
I asked what branch it was so I could avoid it.It's been asked numerous times and not answered. Seems like it should have been in the first post to me.
(Your post has been reported by the way)
So have yours, you have littered this thread with rubbish and have done nothing except seek to be malicious, who do you think STW will favour when reading your comments which are obviously made to provoke and belittle others
Who knows ?
I'm not the one resorting to childish insults and name calling though.
And I'm not sure I've broken any rules either.
(I may be accused of trolling, but compared to your thread title I don't think anything I have written even comes close)
Keep going neal, you continue to highlight how much of a dick you are by following this thread and leaching upon anything thats non topic related in an attempt to show how much of a bitch you are. Try actually making a contribution to something that is actually meaningful or does that require too much of the little intellect you have?
How to win friends & influence people?
As Neal says the branch was all important, thanks for letting us know Bristol was the culprit in this instance.
this was the Bristol branch
There we go, that's what we needed.
So we're all aware of the problem and location, I think we can mark this as sorted and call it a draw, no?
*Puts on tin hat, runs for cover*
[img] 
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I was going to pass comment and make a suggestion - but I'm feeling a bit fragile and dont think I could bear the wrath.
Moralof the story - learn to fix your own bike (it's not complicated, it's a bicycle)
Blimey!
This thread is only going one way.
I B L T - there said it
Beginning to lose sympathy for the OP now
Binners that clip is the best thing on the Internet 🙂
Brilliant 😆
Get fair trading involved. It's pretty important imo that they get proiperly called up on this.
nealglover - Member
Who knows ?I'm not the one resorting to childish name calling though.
I just saying it how it is, not one other person has consistently put the effort in that you have to lower the tone of this discussion..... you're probably the type of person who will sit there laughing when an elderly person slips on ice, nasty and malicious..... do you really think anyone places any value on your contributions on here the things you say, I certainly don't, if you actually cared about the topic and the seriousness of Cycling safety, you'd have no reason to sit there attempting to belittle me or anyone else. The fact of the matter is that you care more about rubbishing discussions than you do about contributing to them in a thoughtful and insightful way. It's people like you that make forums rubbish!
Has nobody else spotted the more serious fault...
my rear wheel skids to the right
They must have twisted the hub at the same time.
Are you sure it was Evans the bike shop, not the big girls' clothes shop?
.
OP welcome to the forum
I think you fit right in
EDIT - What's your view on helmets?
richmtb - Member
This thread is only going one way.I B L T - there said it
Beginning to lose sympathy for the OP now
This post was never initiated for sympathy, sympathy doesn't change anything - I created this post because in my industry safety is everything and as a cyclist (which we all know is a dangerous mode of transport), making it as safe as possible is vital and that includes having competent work completed by those we trust to do the work for us.
I only wanted to raise some awareness of potential issues that we may face and on that note I think I have spent enough time doing so on here..... whether you sympathise or not and whether you take note or not, this is entirely up to you, neither of which will benefit me, hopefully this post will benefit some.
(which we all know is a dangerous mode of transport)
Is it? Suppose it depends on the condition of your breaks
In all seriousness take up molgrips' advice.
If you have complained and aren't getting a decent response then speak to trading standards
Has anyone claimed troll yet, 9/10 were on page 5 and I can see this running...
[b]OP have you phoned there h.o.?[/b]
I've not read all of this so apologies if this has already been mentioned, but is this not a job you could have done yourself? I got fed up with paying loads in service and works charges for my bikes so have built up a decent collection of tools, the big blue book from Park Tool and learnt how to do the work myself.
but is this not a job you could have done yourself?
In fairness to the OP
Aside from the home mechanic heroes that abide in this parish most people wouldn't think twice about having a bike shop sort out issue with hydraulic brakes.
were on page 5 and I can see this running...
I admire your optimism.
Thanks for the head's up OP.
I FOR ONE WILL NEVER TAKE MY BIKE TO EVANS IN BRISTOL FOR SERVICING!!
As I live in West Yorkshire that's not too much of hardship TBH.
OP has a valid point , paid for a service which hasnt been carried out properly..but what I cant stand is when someone has one bad experience they come out with nonesense like this
Evans Cycles..... Majorly INCOMPETENT? Read this if you value your LIFE!!!!!
🙄
Whoops, watch out. The new 'washes whiter than white' sheriff's turned up. Now we're really in for it 🙂
OP have you phoned there h.o.?
Evans have company call girls?
My coat's kind of a brownish colour.
I admire your optimism.
I admire your eloquently veiled threat 🙂
[i]My coat's kind of a brownish colour. [/i]
this moderation stuff is quite scarey, uh?
meanwhile in the real world.
people who like Evans still shop there people who don't don't.
Evans hit by internet backlash? Servicing prices slashed!
http://www.evanscycles.com/servicing?view=html&utm_source=email-uk&utm_medium=email&utm_campaign=2013-kor&utm_content=2013-02-08-uk
Keep going neal, you continue to highlight how much of a dick you are
Personal = Bad 🙁
This makes me a sad panda.
Is the original post available on Kindle yet
neal
Try telling a Mod how much of a d8ck they are making of themselves to ensure consistency 😉
Blimey!www.youtube.com/watch?v=J4aHrRocA3E
Lets all look on the bright side. I for one am going to cycle to Evans in Bristol tomorrow and thank them personally. Without their valiant efforts, it is highly probable that the "ladies fighting with handbags" clip would have passed me by entirely. And my life would have been just that little bit emptier.. 😉