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Every now and then you receive customer service over and above what's expected... Tonight after a great ride around Kentmere and Green Quarter we got back to the car to find it locked... with the keys inside! It was starting to get cold so we decided to wait for help in the pub rather than freeze. Coppering up to get enough together for a drink, we were asked what the problem was; dressed in riding gear and a bit muddy we might not have made the ideal customers.
After explaining our predicament including having no money apart from a few quid from the bottom of our packs we were told to just set up a tab, get food and drink and pay when we got sorted out. When the recovery agent just sent a taxi to take us home, which wasn't big enough to fit the bikes, (we live in Cumbria, but an hour away from Staveley) our bikes were locked in the pub storeroom for the night so we could come back next day for them, and pay the bill. All this without hesitating; we've eaten in the pub before but are hardly regulars.
In a cynical untrusting world this put a smile on our faces and got us out of a fix. Many thanks to the staff, and please support places like this as they are few and far between and really deserve our support. The food is great too, and big helpings which is just what you want after a ride.
Great beer too!
Lucky to get a phone signal IME 😉
+1 for the eagle and child - always a warm welcome when we've been there, often soaking and muddy!
True about phone signal (Vodafone); the pub let us use their phone including lots of incoming calls explaining why the recovery mob were being so useless.
We ended up next morning with the car manufacturer/dealer's bloke who tried and failed to get in and eventually broke a window as the only option.
The guys at Wheelbase were also great and didn't take the mick too much, even when we had to borrow their brush to clean up the million small cubes of glass resulting from the forced entry.
Staveley really in a great spot, although best during the week to avoid the crowds in my experience. The smell from the bakery (next to Wilf's and the brewery) drove us mad while we were hanging around. Wow, stunning trails, bakery, brewery, café and pub. I knew there was a reason why I never go to trail centres... 🙂
Mini owners be aware; it is possible to lock the doors with the keys inside (unlike most modern cars (including mine) and the wife is now somewhat out of pocket...
Jees, Staveley must be posh - you couldn't find a feral teenager to break in for a fiver ? 😯
Never been in there, but the pub sign gave me nightmares as a kid !!
This thread is making me hungry and thirsty.