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[Closed] DX Customer Support...

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[#1044084]

Hey all,

Ordered 3 P7 torches and lockblocks. It's been over a month since I got the shipped emails but I've only received the lockblocks (just a week after shipping I might add)...

Just emailed Customer support. Anyone have any idea what kind of world of pain I'm about to embark on?


 
Posted : 16/11/2009 1:39 pm
 Del
Posts: 8278
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i can give you a starter right now. they took 4 faulty torches back and replaced them quite happily. took a couple of weeks, and because they'd been used for a while i paid postage, but apart from that all good.


 
Posted : 16/11/2009 1:55 pm
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I think the delivery must be a bit hit and miss. I ordered a P7 torch, batteries a charger and mounts on 1/11 and they arrived on 14/11. Quite quick really.

Your stuff has probably got lost in the old Royal Mail strike. I ordered some kneepads from a UK store and they didn't arrive after 4 weeks...postal strikes...


 
Posted : 16/11/2009 2:02 pm