[Closed] Dave Hinde

PayPal dispute opened and refund now issued. You have to love PayPal!

Alternative parts ordered elsewhere and turned up next day.

Lesson learnt.

I'm currently on the end of bad customer services from these guys with a wheelset, I've had a couple of excuses (you never know they might be telling the truth). I paid over the phone by Visa Debit, a month ago! What's the quickest and most straight forward way of getting a refund?

Invoking the chargeback procedure

If you suspect your card has been used fraudulently, if the goods and services you bought with your card are faulty or if they do not materialise, then you should contact the bank who has provided you with your Visa debit card within 120 days, requesting they initiate the chargeback process. It does not mean you will automatically and immediately get your money back. It will initially become a ‘dispute’ in which the claim will be fully investigated by both banks before any money is returned.

http://whatconsumer.co.uk/visa-debit-chargeback/

Cheers! Didn't know about that. This is a handy link also [url= https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms ]Trading Standards[/url]

Thanks for that, Jamie; I'd always assumed that you only got that with credit cards - not debit.

Are you being treated like a piece of s&*t aswell househusband?

Are you being treated like a piece of s&*t aswell househusband?

No, not at all - I just wasn't aware of that fact. I've always used the credit card for the added consumer protection it adds but it now appears that debit cards offer it too.

I've always known about Dave Hinde's reputation and have only ever bought once from them; a bottom bracket so I didn't think much could go wrong - and that was five years ago!

I actually went in their shop in Northwich one day (2001 ish)...and from that day forward, I was cured!!!
I'd never give them a shit penny again!!!

I actually went in their shop in Northwich one day (2001 ish)...and from that day forward, I was cured!!!
I'd never give them a shit penny again!!!

Ohh, do tell! It sounds like you're holding back on the full facts there! 🙂

I've always found them great, much better than Superstar, CRC etc.

I think those with problems are likely to be noobs who break stuff then cry about it on the internet

I bought a wheelset that went out of true within 2 weeks. I was told I must have misused and I would have to pay postage to and from their shop to get them trued. I said I would get the LBS to do it and was told that would invalidate the warranty...:-)

I would rather build myself than buy anything from them.

[img] [/img]

Heh...

davehinde - Member
I've always found them great, much better than Superstar, CRC etc.
I think those with problems are likely to be noobs who break stuff then cry about it on the internet

Some sort of wind up, surely....?

davehinde - Member
I've always found them great, much better than Superstar, CRC etc.

I think those with problems are likely to be noobs who break stuff then cry about it on the internet

The problem is the appalling customer service. Taking peoples money and not giving a monkeys. It's criminal.

Superstar, CRC etc you place an order at 3pm and it's with you 9am the following day.

@PeterPoddy - no big deal. I went in there to buy something. It was too hard. They were too busy to serve me, although I was the only one there in person. The whole experience was bad. I never went there again.

PeterPoddy - Member

davehinde - Member
I've always found them great, much better than Superstar, CRC etc.
I think those with problems are likely to be noobs who break stuff then cry about it on the internet

Some sort of wind up, surely....?

Look at his post history. 😆

Hah yup wind up merchant.

Some unbelievable feedback, but this one is my favourite...

I will never buy anything form this seller again, no replies to emails, poor.

Reply by number1bikebits (Jun-06-08 03:58):
How can it be fair that a complete idiot can leave bad feedback?

Another cracker:

Dave Hinde = No.1 Cowboy in the cycling world -Total amatuer & con-man - BEWARE!

Reply by number1bikebits (May-21-07 01:21):
We think this guy has an unusual obsession with the wild west. Weirdo Alert !

@stratobiker - I did the same circa 1999, went in to look and possibly buy a new set of forks, empty shop, staff to busy to talk to me. Worked for two years in Northwich, went to Dave Hinde once, once was enough. ****ing awful experience. How are they still in business in the Internet age? Does no one use google before buying online?

I'm not sure who I like less, Dave Hinde or Mark Anthony Bikes. Both total lying *s. Dave Hinde at least is quite funny and takes a bit of pride in his lying *ness.

Dave Hinde taught me how to build wheels. Or, to put it another way, the wheels I bought from him were so bad I learnt how to rebuild them and have never used a shop to build or true any since.

no stooge yet ?

I have to say reading this post has made me chuckle.... But seriously in this day and age how can you run a business in this way? Its a wonder he is still going. A google search of this Hinde fella brings up all kinds of worrying information. And those ebay responses?? WTF? I think this man seriously lacks any sort of business acumen.

As long as folk buy on price and nothing else he will keep going.

If everyone had the sense to avoid him he would go nicely out of business and wander the streets of Northwich with a carrier bag, shouting random things. It would be a better world.

This makes interesting reading.... Glad it's still available really, so everyone can see what a twunt DH is (AKA Number One Bike Bits on eBay)

http://toolhaus.org/cgi-bin/negs?User=number1bikebits&Dirn=Received+by&ref=home

Popped in the other day, picked up cassette, chain and BB for an old Italian frame size that no other local bike shop had as usual great service and a great price! I have been buying stuff on and off for years never had an issue and the lads are always a good laugh! Can only speak from experience.

To be fair I agree with liquid up there, never had an issue and always get a good deal on prices.

Me too actually- I bought some wheels over winter that were miles cheaper than elsewhere and they were great, very helpful on the phone too.