Holding page updated with a slight variation to the returns policy, now allowing up to 60 days for orders before 22 Feb. New returns form, return under your own steam and refund by bank transfer rather than original payment.
Yeh this was what was on the holding pages before it all went down:
<h2 class="bodySmall" style="font-size: 1.8rem; color: #282830; font-family: Sora, sans-serif; background-color: #ccd6db;">Returns Process</h2>
Return Form
Orders before 22 February 2024 can be returned within 60 days of your order date. Orders after this date can only be returned within 28 days of your order date. No returns will be considered after 22 April 2024.
Please do not return goods outside of these windows as we can not guarantee they will be returned to you
Has anyone got a copy of that new returns form? Asking for a mate...
Yes PM me your email and I will send it over
Anyone buy one of the nukeproof or DHB waterproof jackets in a large that's not quite the right size they want to move on?
Gone.
Thanks Andy, I actually got it yesterday morning shortly after posting that, some very strange (maybe cache related) thing where I went onto wiggle.com and it was the old holding page with that text and the link to the form worked! Just wondering now whether I believe that I'll actually get a refund if I send something back now! I've tried emailing to confirm but no reply...
Has anyone returned anything & got a refund in the last week?
Wouldn't expect one now tbh.
I e-mailed CRC two weeks ago about an order that came through, but was missing a brand-x seatpost.
They replied the next day, asking for photos of the box (even though I had stated that the box was sealed in a large plastic bag, so no chance of any items falling out)
I replied that day, but haven't heard back and I'm not expecting to.
£45 is not the end of the world, and it was a gamble ordering from a company going under.
I thought they"d forgotten my dropper lever when it wasn't in the box. I found it inside the shoebox that was part of the order. Harder to hide a whole dropper post though. Hope you get it sorted
Has anyone returned anything & got a refund in the last week?
Sent something back to RM Cycles end last week. Arrived yesterday. Will update if/when get refund. Dont see why shouldn't get a refund but not overly bothered. Checked RM Cycles out and they seem reputable.
Sent something back to RM Cycles end last week. Arrived yesterday. Will update if/when get refund. Dont see why shouldn’t get a refund but not overly bothered. Checked RM Cycles out and they seem reputable.
Lol fair enough. I meant returned anything to CRC/Wiggle specifically based on their closing down page saying returns within 28 days of order are ok up until 22nd April.
Emailed both Wiggle & CRC at the start of the week but haven't heard anything back. Know I took a gamble, entirely my own fault, but do have some stuff that didn't fit and I'd like to return.
Lol fair enough. I meant returned anything to CRC/Wiggle
Bigger LOL. RM Cycles ARE now the return pathway for Wiggle CRC returns up to 22nd April. Check the address on the Wiggle return form.
😄 I thought you were just taking the piss! Thanks!
Not yet. Couldn't see any point chasing them week either side of Easter. I am wondering if a small shop in kent is currently snowed under with parcels and the staff there are standing around going WTF!! Might take them a while to get their shit together!
