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[Closed] craft windstopper base @ Merlin? - check it!

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[#6753437]

They've sold out of most sizes so are obviously popular.

I've received 2 in small, and both have holes in them; bang in the middle right underneath the collar behind the wind stopper fabric :-((and not where the label is safety pinned).

Given they've sold out I'm expecting to either get a refund or get a defective replacement.

This isn't a whinge about Merlin, they're already aware and sent us free return slip, just a heads up to get them checked rather than think it's wear and tear in 6 months.


 
Posted : 06/01/2015 2:18 pm
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odd post

prendas ciclissmo have them in.


 
Posted : 06/01/2015 3:01 pm
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Not sure what's odd about it, its basically a PSA for other customers. Feel free to check my forum history if for some reason I don't meet your exacting standards. Or are happy buying defective kit?

Other half, who bought me one of them, has just opened the long sleeve version she bought me for an upcoming birthday from CRC and guess what, that's got a hole near the collar too.

So that's 3 tops bought all with the same fault. I foolishly figured other people might benefit from this info.


 
Posted : 06/01/2015 5:31 pm
 DanW
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I've had 2 tops for the past few years and they've held up really well. No holes or anything like that. Sounds more like Merlin just got a dodgy batch


 
Posted : 06/01/2015 6:08 pm
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Sounds more like Merlin just got a dodgy batch

which is what I thought and why I titled the subject as I did, 'til Munqe-Chick dug the long sleeve she'd stashed from CRC out 🙄

Mini-moan regarding Merlin; they were aware at the start of the week we were returning one and have, in their own words, sold "hundreds" since then but didnt see fit to put one aside for us for exchange before selling out.

M-C has emailed Craft direct and included photos (which they asked for), we've got several of their other base layers and like their kit, M-C is understandably a bit peeved that an Xmas and a Birthday present she's bought me are both defective. I'm not Merlin or Craft bashing but given they've shifted "hundreds" the chances I got all the defective ones is unlikely, hence the anti-PSA.


 
Posted : 06/01/2015 6:47 pm
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Craft have already replied to Munqe Chick asking for details to send replacements to, so kudos to them for standing behind their product. We'd rather have the jerseys than the money back - I bought one after wearing one I got as a gift I was that impressed by how effective it was.


 
Posted : 06/01/2015 8:04 pm
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Craft make nice stuff, glad to see they back it up too.


 
Posted : 06/01/2015 8:07 pm
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Having seen the pics Craft have stuck 3 replacement tops in the post direct to us, obviously keen enough to stand behind their products to take the vendor out of the loop.


 
Posted : 12/01/2015 11:53 am