Not often you get a good news story but on balance. My most recent order was placed on a Wednesday and delivered on Saturday. Seems fair enough to me at the moment.
having just had another order received very quickly and efficiently, i feel duty-bound to add my positive experience. several orders over the past few months, all boringly problem-free start to finish.
globalti - MemberI don't suppose anybody has considered the possibility that CRC are actually being let down by THEIR suppliers? There are serious shortages of all kinds of raw materials at the moment and manufacturers are having to beg steal and borrow to meet production deadlines.
CRC have traditionally had very good real-time stock info. Only time I remember it going awry was in the flood sale when bargains sold out within minutes of being put up on the site and folk were disappointed to be told later that they had indeed sold out.
I hope I am not being naive in assuming that people here are complaining about delays of products that were listed as in stock when they ordered them.
I suspect the logistics of order picking must get much much harder when you get so big that your warehouses are on more than one site though. Some larger companies would seem to deal with this by sending things held in more than one warehouse in more than one parcel on more than one day, regardless of what they do or don't charge for postage.
(FWIW, in many years and dozens of orders of varying sizes, CRC was always same or next working day for me, including custom-built wheels, apart from the last two orders in last couple of months which were four days to dispatch, and seven days so far on current one....)
Order placed on Monday, dispatched on Wednesday, received on Thursday. That'll do for me.
Been disappointed the last few times I've ordered from CRC tbh. On occasion the stock status has influenced my product choice on the basis that they are sent out the same day (as stated by CRC). And despite showing as in stock, my last few orders have taken 2 or 3 days (at least) to be dispatched.
It's not a crime. It's not even a really big deal. But most other stores I've ordered from have provided a better service. Don't really care much for the reasons behind it. And I doubt CRC will care much in losing my custom. But for the sake of my own convenience I will likely be ordering elsewhere next time. Even somewhere that doesn't claim to dispatch the same day....at least you know where you're at.
I have found that delivery times have reduced but thats not the problem.
what fustrates me is the "processing" comment on in stock items which takes a phone call for them to "hurry the order up"
I have not been impressed with something I have returned as faulty which is another matter all together!
Merlin and UK bike store all the way, small enough to care!
[b][u]s13joe[/u][/b] - [u]Member[/u]what fustrates me is the "processing" comment on in stock items which takes a phone call for them to "hurry the order up"
Fair comment.
