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I've emailed Cannondale
I'd be grateful if Cannondale would give an update about the CAADX recall. When are UK dealers expecting to get replacement forks? I understand that you can't just make the forks at the drop of a hat, but an indication to customers about the likely date of forks being available to UK dealers would be appreciated.
Lbs has mine waiting but ive not had time to go get it swapped. I'll give them a ring tomorrow and get it booked in and report back once it's done.
Complete radio silence from my lbs. The bloke who was sorting is never available and never rings back.
Very frustrating.
Yes, mine was fitted last week - it has all of the same mounts etc that the previous fork did - see pics below.
[url= https://live.staticflickr.com/65535/48710202572_37bf9e3326_c.jp g" target="_blank">https://live.staticflickr.com/65535/48710202572_37bf9e3326_c.jp g"/> [/img][/url][url= https://flic.kr/p/2hdmwbQ ]IMG-1156[/url] by [url= https://www.flickr.com/photos/85556236@N06/ ]markwsf[/url], on Flickr
[url= https://live.staticflickr.com/65535/48709704933_85ff811b78_c.jp g" target="_blank">https://live.staticflickr.com/65535/48709704933_85ff811b78_c.jp g"/> [/img][/url][url= https://flic.kr/p/2hdiYfR ]IMG-1157[/url] by [url= https://www.flickr.com/photos/85556236@N06/ ]markwsf[/url], on Flickr
[url= https://live.staticflickr.com/65535/48710041421_1142616ff7_c.jp g" target="_blank">https://live.staticflickr.com/65535/48710041421_1142616ff7_c.jp g"/> [/img][/url][url= https://flic.kr/p/2hdkGhn ]IMG-1158[/url] by [url= https://www.flickr.com/photos/85556236@N06/ ]markwsf[/url], on Flickr
[url= https://live.staticflickr.com/65535/48709704718_9b7c92dcd4_c.jp g" target="_blank">https://live.staticflickr.com/65535/48709704718_9b7c92dcd4_c.jp g"/> [/img][/url][url= https://flic.kr/p/2hdiYc9 ]IMG-1160[/url] by [url= https://www.flickr.com/photos/85556236@N06/ ]markwsf[/url], on Flickr
Hmm disappointed that it's not matte as the original / fashionable.
Bit of wet'n'dry and laquer will solve that if it bugs me though.
My original is gloss with lots of very obvious branding. That replacement looks fine. More importantly, does it alter the ride/handling which is a real plus point of the CAADX?
Yeah, it doesn't quite completely match, but it's very close - probably more to do with the fact the bike has not been cleaned for a while but the fork is shiny new. Graphics are a lot more subdued than the original, so it doesn't quite fit in. I guess they wanted to make one model of fork to fit several model years of bikes.
I can't comment on the handling as I've not ridden it since - I'm assuming it's identical geometry so should be unchanged though.
@markwsf Thanks for posting those photos. Really useful to see.
Has anyone chanced getting a replacement when their original fork doesn't have the decals inside the fork blades, and thus is ok?
Quite fancy an all carbon fork...
Cue lot's of cutlery based jokes... 😉
Some progress. I had this message from Evans today:
Cannondale have confirmed that we will receive at least 2 drops of forks a month and are being supplied in the order in which they were submitted.
We do ask for your patience whilst we work with Cannondale to get this turned around and you back out on your bike as quickly as possible.
Please be advised this is most accurate information we are able to provide you at this time and will provide updates when available. The store will make contact once your allocated fork has been received to make the necessary arrangements.
Thank you for your continued patience on this matter.
Kind regards,
Evans Cycles Product Recall Team
Mate has an affected bike/fork and is being told January (not Evans BTW) and it doesn't sound like they are offering fitting?
I asked about just collecting the fork but was told it had to be fitted. If i wanted it for DIY I had to bring the old fork for them to dispose of first.
Are people still waiting for forks? My LBS just told me today it will be January and the bike has been with them 2 months already 😒
Getting mine fitted tomorrow (they've had it about 6 weeks but Ive just been busy). Not sure if I just got in ahead of the rush, got lucky with the allocation, or the shop just got its order in with Cannondale before others. They're a big cannondale dealer and do a lot of mail order but not Evans.
I'm still waiting for Evans to give me a date for a replacement.
I haven’t heard from my LBS for a month or so. I’ll be ringing soon for an update.
Just been in touch with my LBS where I purchased mine and they are expecting forks to be in in January
As of today, my CAADX is finally at my local Evans shop having the fork replaced.
Still awaiting contact from LBS, this thread has reminded me to chase it up, ta!
Still not heard anything here, I'll get back to them tomorrow.
Just got back from pedal on, not a shop to go in with a credit card thats for sure, soooooo much bike porn!
New fork looks really good, except the mudguard drilling in the crown is really big and obvious (presumably its drilled out again after laquering). Will have to get creative with some sugru I think or find something to plug it.
The Dorel Industries share price over the last three years suggests a company that has got problems .
The Dorel Industries share price over the last three years suggests a company that has got problems .
A) Whats that got to do with a fork recall?
B) They make everything from Cannondale to baby parifinellia. Trumps trade war will be the worry to their bottom line, not a niche fork recall.
The Dorel Industries share price over the last three years suggests a company that has got problems .
People predicted the demise of Cannondale when Dorel scooped them up over ten years ago, Dorel owning the US equivalent of Apollo, widespread purveyor of BSOs. Instead, all manufacture was shipped to Taiwan and CDale has delivered a quality line up of bikes year in year out. Letting the bicycle people run the company and design bikes, whilst the money men police the bottom line has clearly worked out for them.
First ride on the new fork this lunchtime, 11 miles of typical CX stuff (muddy banks, grassy parks, woody singletrack, dismounts and hurdling benches) with some colleagues.
Aesthetics:
Visually it's a different profile, higher aspect ratio bladed sections, straighter blades and with wider shoulders (so more mud clearance, the old one looked marginal for clagy mud and 40mm tyres, this one easily has another 5mm all round so a 47 or 50 might even fit).
The gloss has grown on me, I think perhaps the old matte one was looking a bit tired but the new one looks really smart. I've cut some circles of gorilla tape to seal the mudguard holes for now.
It actually makes the whole bike look a lot more modern, which is great for a 5 year old bike! Matches the new novatec hubs I'd got too.
Ride:
The fork feels different, can't put my finger on it, maybe more vibration damping due to having a carbon steerer? If it's different it's certainly not in a bad way. Gave it a bit of a pounding through the woods, plenty of heavy braking and on some off camber banks and not a hint of twist or flutter.
Getting mine fitted next week from DMC Shrewsbury.
They have been great so far.
I picked up my bike with the new fork today and rode it home. Like @thisisnotaspoon says, it is a better fork in many ways, and even on the short ride it felt different. Since I use a mudguard on it in the winter the bolt hole is not a concern. I got this bike originally for £730 in a sale from Evans three years ago and its been a great bike - fast and fun to ride off road and a useful wet weather road bike. It's been three months waiting for the fork (although I did carry on riding it since Cannondale said they found nothing wrong with the old fork). I'm glad to have it sorted.
My LBS have my new forks actually in their possession! Might get to ride my bike before Christmas, when was the recall? June?
Yeah I had mine done about a month ago at the local Cannondale dealer. They tried to charge me £15 for the pleasure and forgot to tighten the zip ties holding the wireless sender to the fork so it could rotate into the wheel. Fing cretins. I won't be buying a bike from them - ever.
-The waiting time depends on when the enquiry was made, it will go into Cannondales replacement que.
-Unless the bike has had a significant crash\impact the old forks should be fine to keep riding on. -There shouldn't be any cost as the shop should get labour credit.
Mine was fitted today. Just need to fit all the bits I’d moved to another bike and I’ll be back on it.
Bike shop (Mike’s Bikes in Haverfordwest) have been great, fitted the forks while I was in the shops. It looks good in the flesh too.
I borrowed a Giant road bike while I’ve been waiting and it’s horrible...too racey and rim brakes scare me. The ‘dale suits me with it’s more upright position and wider bars. Time to get fit again!
just had mine done. Fork looks really nice!
with a 243mm steerer and with the headset bearing race, they weigh 506g
RESURRECTION ALERT
I've just realised, that my CAADX frame set in the loft (please don't judge me), is one of the affected models.
Anyone know if there is a time limit for this recall, or have I missed the boat. Local dealer is closed today
I think a call to the dealer would be your best bet since those links don't seem to work now.
As an aside - i want some mudguards for my CAADX, can anybody recommend a set please...
@markwsf’s looks tidy
Would have thought the recall has to be still active just on commonsense grounds, but don't know for sure.
I had 2 done and it was a bit of a shambles tbh. Took best part of 6 months and a lot of calls, resending info etc. The shop (Evans) were great in the end because one bloke just stepped up and sorted it, but it sounded like they were dealing with ropey communication from Cdale.
Bluemels worked well on mine, but depending on year model, you may need a bridge for the seat stay mount
Sorry, it’s a 2014 model
athen you'll need a small L shaped bracket, from memory I think the hole points the wrong way for a mud guard mount. I have a pic somewhere, I'll try and dig it out
Many thanks @andy5390.
Had a feeling it wouldn’t be All that straight-forward !
I should add that I’ve had the front fork replaced as per the recall
Like this
Why don't you just drill through the mudguard and mount from below (ahem)?
That is an absolutely bonkers way to fit a mudguard 🤣
Just bolt straight through the guard as boblo said.
stoc - mine are made by Whyte - chosen because a staff members bike had a set and I thought they looked good. linky
They are pretty good - matt black so fairly good looking, but be aware there is only one stay for the front gaurd so they do rattle a bit off-road or on bumpy roads.
Best not look at the rear mounting - instead of L brackets etc I've got a load of zip ties that do the job - function over form. 😉
Thanks @markwsf. I’ve got a set of bluemels in the garage ... just storing up some patience before i attempt fitment 🙂