Found a faulty part, 4 months past any std 12 month warranty period. Gave em a ring, as there's regularly a post on here thanking Hope customer service.. they said sent it back.. just got a brand new part FOC next day delivery. You can't knock that kind of support.
Yes it would have been nice not to have had a faulty part in the 1st place but who has a 100% quality control.. no one, & maybe not every part is the pinnacle of design but all the kit I've had (4 different wheelset types, 3 brakes sets) have done the job I wanted them to and all at a great price point. The fact that there willing to stand up and backup there products without a qualm make them a company worth dealing with/buying from in my book
They get a hard time on a couple of other forums, for being expensive and a bit agricultural. But their products in my opinion are second to none, they look great, work and the aftersales/service side is great. Not to mention how easy everything is to work on yourself. I love Hope.
^^^^ what he said....Can't fault them as a company for service and support and love their kit
and on here for only having good customer service as they have to do so much of it, doesn't seem to work that way down at superstar 😉
I've never had use of the legendary warranty as I've not managed to kill any of it despite lots of trying.
