What Foxychick said! 8)...sorry had a few beers tonight!
fullbouncebill!!!
Max is on Holiday so he will probably not read this......I recon you`re safe!!!
Stoney,Thats ok then,I am sure the odd stw-ers on here that might know me wont say anything! 🙄
Loving the tags to this thread!!!
Keith is indeed Mr Supermatchmaker!!! 😉
I pop in a couple of times a year when I'm in the Lakes. Never had anything but excellent service from them, and very good advice when I haven't bought anything.
Thought Youd like that one FC 🙂
What FBB and FC said ;-P
My LBS is great. I:Cycles in Innerleithen.
The best Razzle is one found in a hedge....might have to split a few pages with a knife but still such a bargain.
Amblewhat?
Just to set the record straight
The price quoted was £2.14, the offer of a 1.6mm crimp was foc, as we sell packs of twenty and the guy did not want to pay for twenty. Fair enough so offered free items that would sort him out. He stormed out without buying anything as he had no cash on him. The offer of a spoke nipple was a tongue in cheek gesture, as he was such a tight wad. If he classes his experience as bad service, then either he, or I, have a lot to learn. Make up your own minds I guess.
As an aside what is the problem with trying to make a living? We try our best to help every person that walks through our doors. They have taken the effort to walk in, we take the effort to help, not always sell!
I thought SSS was a troll. From the above post obviously not! I only wish I had a bike shop like BikeTreks near me!
Nice one ridemore,Its funny how a troll, and a very poor rant can bring out the best qualitys in a LBS! 😉
So ssss joined the forum on saturday and this is his only post?
I love it when LBS staff come on to correct the rants of their 'customers'!
Well said Andy! 🙂
he had no cash on him
basic shopping concept FAIL.
😆
Spoke nipples make good cable ends. Being a right pikey, I've used them several times!
😉
[i]he had no cash on him[/i]basic shopping concept FAIL.
LOL!
😀
Hate to break up the love in, but my brother had bad service from Biketreks, he bought a Nomad which had problems with the chain line, (the chain wouldn't run smooth resulting in a couple snapped chains, and much annoyance ) Biketreks refused to accept there was a problem even though they built the bike. After lots of tooing and froing they swopped the parts but claimed the bike had been damaged through use in some way (it hadn't) and charged him. They also had a nasty habit of just replacing parts and changing things that weren't necessary without asking. Considering the amount of money he'd spent I thought the service was poor. Ive found the staff downstairs to be condescending on a couple of occassions too. Pity because its a lovely shop, I haven't got a bad word to say about Keith he's always very helpful.
Now I've had to join to say my bit.... Sometimes people just dont get it. They buy everything from the internet 'because it's cheaper' - What about all the things LBS's do free of charge...When you want something from the LBS they may not be there, credit crunch etc. Use them or lose them.
See if you can get your gears tweaked or get route advice from a computer. I've had bad service in Biketreks and in Wheelbases, but I also get bad service in Morrisons I just dont get the chance to broadcast it over't 'net.
Now where's me copy of Razzle....Keith is the man, shame all the other staff keep changing!
Since the early nineties Biketreks have provided me with fantastic service
and its always been a pleasure visiting the shop for the banter and friendly advice. Customer service doesn't get any better than this - period!
Quite often the folks that complain about quality of service are the ones with a fundemental flaw in their personality....the inabilty to deal with matters in a rational and polite manner....the only way they feel this is posible, is stamping their feet and having a rant....result they dont get their own way...then sign up to a forum and whinge.