Forum menu
Evoc. Uk distributor was rude, obstinate and very unhelpful. Luckily Evoc directly were very good when I had issues with a bag. Ubyk were brilliant in facilitating it all.
Rose, brand new latest model frame, 2 years after purchase when I spotted a crack. 3 weeks turnaround. (They did the frame swap too)
Found Merlin excellent too when I had issues with a reverb and some shimano shoes which lasted one weekend in afan.
Giant . On Friday, my brother discovered a crack on the seat stay of his revolt. He took it up to Giant Bromley on Saturday. They contacted him on Monday, and yesterday he picked up a complete new Revolt.
I think it probably helped that he has bought 3 bikes through the same shop.
I bought a 2nd hand (but almost new) Boardman HT Pro off Ebay and the bottom bracket went within 6 months. I took it to my LBS and he said try giving Halfords a whirl as they had sole selling rights for Boardmans.
I took it down to Halfords reluctantly as i doubted they would help,but they replaced the BB without question.
I was on a roll now!
Over 18 months they replaced the freehub (twice) and then the BB again.
So Halfords have been brilliant considering i didn't even buy the bike from them!
Another "happy" Giant owner here.
I've managed to crack 2 carbon Defy frames in under 18 months and the service from Giant has been exemplary. Also had a crank arm disintegrate and that was dealt with in the same fashion.
Am hoping 3rd time lucky now, but almost have a feeling of inevitability that i'll be taking it back to the shop in the future. Which will beg the question of where I go from there. But while Giant are happy to sort the problems out I guess I should stick with them.
Found Merlin excellent too when I had issues with a reverb and some shimano shoes which lasted one weekend in afan.
Merlin are good but I think they charge for return postage
Another vote for Giant, I bought a bike from them which had crappy cable disc brakes, I complained through my lbs about how rubbish they were compared to the model below with decent V brakes, they took the bike back and swapped the whole lot out for a set of Magura Louise.
I've never forgotten and have always been a fan since.
Question .... as I'm not quite sure how this bit works , my bike is coming up to 18 months old now, and I have had quite a few bits changed under warranty i.e forks x2 ,cranks x1 ,reverb stealth x 3 ,rear derailleur x1
So would as these parts still be covered under warranty once the bike is 2 years old ? or is it the individual item that would continue to carry the 2 year warranty ?
The bike frame is covered by the manufacturer warranty, the components by their supplier. So if the frame is 5 years that is covered, if the Reverb is SRAM then it's 2 years
I have had great experience with Bird. No issues with the frames, but I emailed them about an issue with a sram wheel and they replied within 9 minutes with a 'stick it in the box and we'll send a courier to collect it and take it back to sram' I haven't actually done this yet as I've been away but after reading comments above I'm hopeful that sram will be good too.
I know a few folks who have had issues with YT, very slow response, or no replies for days or even weeks over issues with components on nearly new bikes. Sorted in the end, but took months.
Crc have been good over the years too, and I've had good experience with specialized with frame claims also.
I can add nukeproof crc to the list. An out of warranty swing arm replacement from initial email to receiving the replacement 5 days, and to be fair one of those days was a Sunday.
Rear triangle snapped on the brake mount of my 7 year old fuel ex 7. Trek replaced it with an ex9 rear end to keep it silver, the updated fancy rocker plates and all new bushes/bearings.
Giant sorted out a new frame for me very quickly when mine turned out to have a problem, the shop were very on the ball too.
Hope did a good job with a hub that ripped some spokes out.
Other than that I haven't really had to test any warranty claims, lucky maybe!
Had a carbon remedy and noticed a few tiny pin head sized bubbles in the lacquer. Wasn't really fussed, but mentioned it to my LBS owner whilst the bike was at the shop. He took a few photos on his mobile and I thought nothing more of it. Few days later and a top of the range Remedy 9.9 frame appeared as a replacement.
Also had a friend who commuted for years on a low end Fisher MTB and eventually salt corrosion got to the BB and it cracked. Trek offered him a choice of frames and he had a new 8500.
Good experience with Santa Cruz and Cannondale both through Leisure Lakes.
Bad Experience with RaceFace or to be precise the importers at the time. Because of that I have never brought anything RaceFace again.
@beano68 no all your component warranties will still expire on the date n years from purchase. Having them replaced does not reset the clock.
Bad Experience with RaceFace or to be precise the importers at the time. Because of that I have never brought anything RaceFace again.
See I never had anything other than exceptional service from Silverfish (the importers), especially with Race Face warranty.
Cannondale were always a nightmare to deal with (speaking more from a bike shop point of view than as a customer). They'd usually come up with the goods eventually but the wait could be months and months.
Hope have always been very good with "not-quite-warranty" stuff like FOC spares or parts.
Canyon have been superb for me. They sorted out my cracked frame by shipping a replacement and refunding me for my LBS to build it. They would've collected the bike and done this for me in Germany, but the LBS option suited me better.
Cheers @Benpinnick, Was just worried about all the issues I've had with SRAM even tho they have virtually replaced nearly all the parts of my bike to a new bike again!
Lost loads of time/training on the bike already this year and with races coming up it just doesn't give me confidence in their parts.