Just like to say thank you for very prompt service from Ribble bikes!
Ordered a new Di2 road bike from Ribble last week and when it turned up one of the Di2 cables had split, probably during transit:
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Not brilliant but these things happen.
Emailed them Friday lunchtime, response from Ribble was that they were very sorry and that they would send me a replacement cable and new bar tape to fix the problem. Great I though!
Well the replacement cable(s) and tape turned up at 8am on the Saturday morning, less than 24 hours from me emailing them!
Very impressed and thought I'd share! 🙂
Cool, great service.
I used them to order a new bike an R872, and first one was bust, (again probably in transit) they were very helpful, kept in contact while new frame was built up. All good.
🙂
Any excuse to show off about your new bike, eh Sam. 😉
Hey! There's no picture of the bike! Obviously if you want me to post up a picture I can....
Just very impressed with the service and thought I should spread the love as a way of saying thanks. Probably more useful to them as a company too. 🙂
Pic?
Well if you insist:
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nice bike 8)
time for some 200km audaxes then Sam ... just make sure there's
no ice eh ... 😉
Got the list of Ken's audaxes from Scott so will peruse that, do quite fancy > 100km audaxes! 🙂
But yes, need to avoid the ice this time....
200k audaxes require a steel framed bike with mudguards, rack Carradice bag and toe clips. And they don't worry about ice.
I'll look after that shiny Ribble in the meantime... 😉
lovely looking bike 🙂 very jelous.
