Bent frame?

Why not take it to a LBS and get a quote on whatevers wrong.

Try:
Washer between the wheel hub and free hub body is missing
the seal is popped out of the free hub.

Sounds like the washer to me though

What rear hubs? Have they ever been serviced? If it were me Id be trying above. Sounds like there is a washer or similar missing from the axle assembly as the frame shouldnt touch the cassette. The axle should always poke past the cassette.

Hi guys and thanks for the reply's.

Darrenspink I here what your saying about going lbs and that is on the agenda if I can't sort this myself, don't think the frames are bent though as there carbon, but in will double check just in case that is possible.

Pitchpro2011 could you explain in more detail what your saying please? Where you saying to put a washer? I'm thinking the washer would compress against the end of cassette thus causing same problem if I'm thinking you mean put washer between dropout and end of cassette?

Dooge the hubs are Planet X and no they haven't been serviced on any if the 3 sets of wheels I'm running, well at least by lbs, I have replaced bearings though. And the axle pokes out by about 5mm but as said when you tighten QR it compresses up against axle/end of cassette. Perhaps something is missing, but I am usually ok at keeping parts together and to lose something off three rear wheels is not like me.

Once again thanks for the help so far on this problem

the hubs are Planet X and no they haven't been serviced on any if the 3 sets of wheels I'm running, well at least by lbs, I have replaced bearings though

Has this only been a problem since you had the bearings replaced?
Sounds to me like there's a spacer or washer missing somewhere along the line.

I have only replaced the bearings in one set of wheels, I have new bearings waiting to go into another set of wheels but have hung back since this started to happen.

I'm thinking it must be the cassettes being too big, but they have ran in the past, though there was two races last year where I had issues with the rear wheel coming loose when I applied pressure to the cranks at the start of a race!

Lbs open at 10am and will head down for there opinion as need this sorted ASAP as got training I need to be doing for couple of events etc

I will post picture later too, but it is very tight between dropout and cassette when compressed!,

So you've replaced the bearings on all 3 sets of wheels and have the same issue on each?

If that's the case, and the dropout touches the cassette when you tighten the qr then you've missed a part somewhere when putting the hub back together. Not sure how guy could do that 3 times though! Do you have a cone and locknut at the end of each axle?

Edit: if you've only done one set of wheels then I'm stumped. Could you try the wheels in another frame.

Yeah bearings only replaced in one set of wheels, and am pretty sure no parts have been lost in the process, I'm stumped too and going LBS later as it's open from 10am

List the parts on each set of wheels and what work has been done to each pair. And attach a picture of the lock ring end of the cassette (in frame) and the other end of the cassette where it sits close to the spoke flange.

and where do you live?

Yep your missing the washer, when you pull off the free hub body there is a washer that usually comes off with it, you don't want that to come off, it a washer that sits in between the sealed bearing of the wheel, then the washer, then the free hub body, it's only as wide as the inner race of the bearing and allows the wheel to spin independently of the free hub.
If you still don't know what I mean I'll find you a video or take a picture of mine.

Watch from 12 minutes in

Sq225917 I have sent you email with pictures.

Am pretty sure I haven't lost a washer as even though I'm not 100% sure what am doing sometimes with bikes I am pretty savvy at keeping things together when dismantling parts, and on top of that one set of my wheels have just came back yesterday from PX (with a new free hub body replaced as a good will gesture, which I thought was nice of them) and the wheels should have been ready to be fit to bike, so unless they have lost the seal too?! Which is always a possibilitie then I'm thinking it's not a washer.

I don't know I'm at a loss and as said going LBS at some point this morning. Perhaps this is blessing in disguise as was meant to be on a 6 hour cross ride today but weather awful so giving me chance to sort this and other stuff.

Once again thanks for the reply/input

Your Wheels are too big, try 26in ones

The frame should not touch the cassette therefore either something is missing or the inside of the dropouts are worn.
If all wheels used have the same hubs but only one has been serviced I would suspect worn dropout 💡

Cassette can't be too long, length of freewheel dictates this unless wrong freewheel has been fitted. This can be eliminated if you have not changed freewheels.

Photos would be good....

You need to check the wheel bearings spin with your fingers, then the washer is fitted on the spindle, then insert the free hub,push the seal in, check the free hub spins by hand, insert the end caps, then the casette, the cassette lockring (do not over tighten). If all that is right I have no idea how it could jam.

Yes photos

[img] [/img]

See how your axle end is flush with the cassette, it should be proud by about 2mm. Without having a similar wheel to hand I don't know what order the parts go back in place and which part is missing/misplaced. Nothing looks broken though, just don't use them for the time being or you may damage the frame.

I'm in work first thing tomorrow, I'll pull one apart and take some pictures for you showing the assembly order. Expect a mail before 10am.

ps thinking about it if you have replaced the bearings in that wheel the |LHS bearing might not be fully seated.

Simon

The wheel shown in the picture is the wheel that has just been returned by Planet X after having a new free hub body fitted as a good will gesture, no bearings on this wheel have been replaced by myself and would like to think/hope it came back from PX ready to go straight onto my frame and into drop outs, which incidentally don't look worn to me.

It's a puzzle that's for sure but am sure we'll get to the bottom if it.

Thanks again guys...

Have they fitted an axle back to front?

Take the spindle out and take a picture so we can see the end of the cassette

How close is space from cassette to spokes? I wonder if freewheel is not back in properly.

[img] ~320x480[/img]

That's mine with 12mm end cap on the cassette

This is another bike in the shed with quick release
[img] ~320x480[/img]

Freewheel could be too long 💡 assuming nothing else has been changed. Even if there was a spacer like Hope use there would not be enough axle protruding to connect to drop out going by that photo angle.
Having said that there is a shiny bit on the protruding axle which may hint at a spacer having been in place as per Hope.

When fitting the wheel is there a gap between drop out and cassette that you then pull the drop out/frame into contact with wheel? ie does wheel move side to side before tightening qr?

I was in lbs the other day looking for a road bike one, 105. The only one in stock was an XT which was few mm shorter and a different shape at hub end. Could have fitted with a spacer/washer but prefer correct thing to save hassle

Borrow a mates wheel.....

Unlikely but have they put the axle end caps on the wrong way round? As in left one on the right and vice versa?

Stephen, so are you saying the wheel that came back with the new freehub has the same fault as another wheel that you have serviced but not sent in to PX?

It really would help to have the following for each wheel

1. Model
2. Cassete used
3. Who has serviced the wheel.
4. What was done to it.
5. When did the fault appear.

I'm assuming they all worked fine when new and this fault has only appeared after some 'interaction' with the wheels. There's bound to be a common thread but with so many questions flying back and forth it's hard to track exactly what is what.

Have you perhaps got a spacer on the back of the Cassette that shouldn't be there?

1.85mm 11 speed cassette spacer maybe?

Cassette would barely fit with the wrong spacer, barely, but it would.

I had a small stone that stopped the cassette seating properly on the freehub. Didn't realise until I had some of the same issues. I took it apart and put it together a few times before I realised that the lockring was barely catching a thread. A good clean and it all went back together properly

I put a different cassette and lockring on my PX wheel. The new lockring was slightly wider and caught the frame. I left the new cassette on and used the old lockring and all was good.

Might be the case here?

Not stripped my PX hubs for a while so can't remember how the internals are set out.

Odd if it the same with all three wheels on two different frames.

Picture down the back of the cassette please, showing the use/or not of a spacers between cassette back and spoke flange.