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[Closed] Anyone purchased from Bike outlet?

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[#1865804]

Looking at getting some Hope brakes form bike outlet in york. Before I hit the buy now button, just wondering if anyone has dealt with them?

Cheers

Dan


 
Posted : 05/08/2010 8:32 pm
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Yes and they were good. Others have had poor experiences though


 
Posted : 05/08/2010 8:35 pm
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I've ordered from them before. Changed some shorts i bought for a different size without any questions and refunded when half of it when they couldn't supply 2 pairs in the new size.


 
Posted : 05/08/2010 8:40 pm
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yep I used them bought some wheels they have been spot on.


 
Posted : 05/08/2010 8:50 pm
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bought fox forks from them no problems at all .......


 
Posted : 05/08/2010 9:55 pm
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Had great service each time. Called them last weekend to cancel an order which they did, (no questions asked) and received an immediate refund. Good shop 😀


 
Posted : 05/08/2010 10:00 pm
 sv
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Woeful service with plenty of lies told to me when I purchased a set of Hope Hoops. They never had them in stock as I overheard a conversation when I should have been put on hold. When the girl came back on she told me their courier had lost them and no they didn't have a tracking number for the delivery. Two weeks between ordering and receiving a refund - I will never order from them again.


 
Posted : 05/08/2010 10:07 pm
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Do a search on here for them, there was a thread a little while back.

I'll never use them again, really bad to deal with. My experience was posted in that other thread along with many other bad experiences 👿


 
Posted : 06/08/2010 10:18 am
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Thanks to everyone for the replies. Think I'll pay the extra and go some where else.

Cheers


 
Posted : 06/08/2010 10:27 pm
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i've had lots of stuff from them, in store and phone orders. never had a problem. usually fairly competative with the prices also 😉


 
Posted : 06/08/2010 10:49 pm
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I've always got on perfect with them but you do hear quite a few gripes about slow dispatch and out-of-stock stuff claimed as in-stock.


 
Posted : 08/08/2010 9:15 pm