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I know activesport come in for a bit of stick from time to time but a recent experience is worth sharing.
I ordered some wheels manufacturing bottom bracket spacers. When they arrived, I chucked them in the box while waiting for the rest of the build kit. Come to build it up and find they've sent the wrong ones. Kick myself as I should have noticed.
Called them up and explained what had happened. They were very apologetic and posted out the right ones that day which turned up the next.
Well worth a mention I think. Even got to keep the wrong ones, not that I know what I'll ever use them for.
Just don't try to sell them in the classifieds...
Especially if you respray them.
Is that Mark Anthony - I've had quite a few things from them without hassle
(always crossed my fingers when pressing buy, though, after comments on here)
I recently ordered from them by mistake not realising who it was. I only got what I had ordered after chasing them - although they had taken my money they clearly had not dispatched the goods until I chased them up
Never to be used again.
I don't get it. They sent the wrong ones and then sent what you actually ordered. Is this a positive or negative experience in your opinion?
<span style="font-size: 0.8rem;">I don’t get it. They sent the wrong ones and then sent what you actually ordered. Is this a positive or negative experience in your opinion?</span>
Mistakes happen in any business and walk of life. It's how you deal with them that makes a big difference. Sounds like they did a great job of sorting it out, potentially well after the normal 14 day returns wondow.
Anyway, I won't touch them with a barge pole for previous terrible in-store experience
Exactly that. I judge not on the mistake, but the rectification. For that reason, it's very much a positive
I had used them without having any issues before I had seen the negative comments on here .
I've used them plenty since and never had a problem.
Wow, others standards are too high and some too low it seems...