Wickes To-Order at 50% off, plus an extra 15% off cabinets.
Yes, I’m impressed with product but that’s the easy part.
Customer service was good also. Sometimes there are problems and it’s how a supplier handles those problems. We had a dodgy kitchen stylist who ordered the wrong worktop and didn’t suggest we have end-panels to the exposed sides of the cupboards.
First off, we sent the wrong worktop back on day of delivery and had the replacement delivered the next day by specialist courier. Then, on first day of installation we noted that there should be glossy end panels for the exposed sides of the cupboards, so conatcted Wickes and they sent the end panels next day also, and didn’t even charge us for the end panels themselves which should have been an extra. They must have spent a fortune on specialist next day couriers.
The worktop was dealt with by the store, the end panels by the head office as store manager wasn’t in that day. The head office had no qualms about resolving the issue, so I’d say there is a policy of customer service at Wickes rather than just at individual store level.
Because of their prompt responses, we never incurred a re-visit from the kitchen fitter.
Sounds like I’m singing their praises but I’m not. They did exactly what they should in the situation. I’m sure there are some horror stories out there with kitchen suppliers. Probably Wickes included.
There’s always an offer on somewhere with these sort of things, so never pay full price.
Shop around for sinks and taps online, we found the same sink and tap that Wickes were selling for about £100 less per item. They draw you in with the offers on cabinets and then sting you on the accessories because most people will go the easy option of a one stop shop.