[Closed] When did Easyjet change their T&C's?

Got a link? There used to be 2 terms that contradicted themselves IIRC?

Yep, in edited post

if we bought our tickets before the change in terms, will the old terms apply?

i suppose you have to find out when they changed and find a copy of the old terms?

I've always treated the T&C as 32kgs. The 50kg is maximum you can take but you'll pay for anything extra over 32kg, but it did contradict itself and read that you could take 50kg if youve paid for a bike.

Interesting grammatical error in the bicycle T&Cs where have they used ie instead of eg. Popular error but this might give a little room to stuff the box with other goodies.

but it did contradict itself and read that you could take 50kg if youve paid for a bike.

i think theyve now removed that line

if I read that right its a max of 32 kgs for both your hold bag and your bike. That's a killer for me as my dh bike in its bag with a few tools and a spare tyre is about 30 kg. My bag would be 18kg. Oh well easyjet is off the list then.

It does appear it has been changed. the old one clearly said bikes were excempt from excess baggage fees

Hmmm, it does look like they've changed doesn't it, there used to be an explicit exemtion for bike from the weight limit.

Anoying that as last time my bike bag with a few spares/tools was 32kg. Seems a bit rubbish that if you pay the extra for an extra bag you just get another bag, not any weight allowance for it. And only 12kg to split between 2 bags!

There's going to be a lot of people in the que with just hand luggage and dressed in full body armour this summer 😛

Wonder if the airports forced the change or if easyjet really lost money on bikes?

edit: I suppose its a very easy £20 'fine' for every bike bag that they open and find anything that's not part of the bike in there as the 1bag+1bike allowance says you can distribute bits between the two bags (or in this case the non existant second bag).

You can always pop a bit more in your hand luggage:

http://www.easyjet.com/en/news/20040922_01.html

It still contradicts itself when it says that you can distribute the weight between your sporting goods and your normal hold bag anyway you like but under the bike rules it says the bag or box must only contain the bicycle and not any other items.

Going to be tricky using them Easy Jet for mtb holidays now. Road bike and clothing would come under 32KG easily, not so sure about a heavy all mountain or DH bike.

I seem to rememeber someone saying BA will take a bike as normal luggage so in only worked out marginaly more, I guess seeing as most of us would 'need' ~30kg for the bike and another bag that' be the 2 bags plus bike option, that BA might now be cheeper.

Edit: BA is 1 free bag + £34 per extra bag (presumably per flight so x2). But the bags are only 23kg. So you might get away with a heavy bike within reason, just put everything that's not padding into the luggae bag rather than the bike. DH bikes might struggle though.

Some of the guys I went with last time felw with Ryan air and paid about the same total as I did with similar luggage. They were on DH bikes but didn't use as much packing, just the bog standard bike boxes.

Thanks for posting - I was wondering if that loophole was ever going to close!

http://singletrackworld.com/forum/topic/anyone-flew-with-bikes-on-easyjet-recently

Dunno if this will help but we eventually found conflicting statements and printed the one that suited had no problems at airport either end.

Dunno if this will help but we eventually found conflicting statements and printed the one that suited had no problems at airport either end.

It's that conflicting statement that's been removed 🙁

I'll find out next Wednesday 🙁

When did Easyjet change their T&C's?

About half an hour after Ryanair...

Just packing and the road bike in a Neil Pryde bag lined with a cardboard box is just under 20kgs with shoes spares and bottles etc in there.

My other hold bag is 11.8 kgswith roadie gear and normal clothes.

Doesn't bode well for the mtb.......... 😯

It does appear it has been changed. the old one clearly said bikes were excempt from excess baggage fees

Doesn't bode well for the mtb..........

Yup this has ruined it for me. I'm stuck between easyjet at bristol and flybe from my doorstep in exeter but they don't guarantee to bring your bike "bicycles are on standby".

Bum.

That's how it used to be.
I think they're saying it been amended for the worse

Mr trump - it appears to ahve changed - the exemption from excess baggage charges appaers to have been removed

but they don't guarantee to bring your bike "bicycles are on standby"

I don't think any of them guarantee to carry any of your hold luggage on the same flight

Mr trump, where does it say bikes are exempt? My reading of it is that its 32kg max combined weight, so if my bike bag was 32 kg I could not have any other hold baggage?

jota180, I just called flybe and it was the first thing they said.

Mr trump - it appears to have changed - the exemption from excess baggage charges appaers to have been removed

There's going to be a lot of people in the que with just hand luggage and dressed in full body armour this summer

That's what we're planning anyway. Wear the 5.10's put flip flops in the luggage type affair and what's wrong with four pairs of kecks exactly?

We usually cram all sorts of stuff in,as long as the bike bags werent over 32Kg and hold bags not over 18Kg, we were let through without a hitch.

We rarely took much in the way of hand luggage as a result,mainly because we didn't have to.

Looks like I'll be taking one of them bags that folk try to cram into overhead lockers then! as long as its no larger than 56x45x25cm. 😀

Mr trump, where does it say bikes are exempt? My reading of it is that its 32kg max combined weight, so if my bike bag was 32 kg I could not have any other hold baggage?

Thanks for posting. Oh bu**er, s*d & da*n! This is going to be a potential nightmare, as Mrs B has already booked our flights for Italy trip in Sept. The plan was to do as last time and max out both bike bags with bikes & climbing gear. Looks like we'll have to wear all of our fortnights worth of clothes and just pretend to be obese. (anyone got any XXXXL jackets they don't want :wink:)

Yer I dont think it means what you think it means..

don't forget you are only meant to pack you bike into the bag, not all your tools and riding gear

It doesn't say that any more either as far as I can see

This is the old regs
http://stafftravel.easyjet.com/en/book/regulations.html

Each passenger is allowed a maximum hold baggage weight of 50 Kgs including any sports equipment, subject to available space. The maximum weight for any single piece of baggage is 32 kgs.

Jota180- exactly, above is the quote from the old regs

below is the quote from the new regs

You to an additional weight allowance of 12kgs and increases Your checked in Hold Baggage allowance to a maximum of 32kgs. A single item cannot weigh more than 32kgs in total.

It seems pretty clear to me that there is now way I could get a dh bike and armour and spares and all my clothes etc for a week in france/spain. I normally have a 30kg bike bag and 18kg hold bag..

@ jota 180
Follow the link in 20.7 of the terms and conditions and it states the following for Bicylces

Bicycles
.
BicyclesBicycles are permitted for carriage provided that specific criteria is met:

•The bicycle must be packaged in a bicycle box or bag
•Only one bicycle per box/bag is permitted
•No other items can be carried in the bicycle box/bag (i.e. clothing)
•The handlebars must be flush with the frame
.

•Pedals must be removed or flush against the frame

Bicycles with hydraulic suspensions or brake systems will be accepted.

This is some baaaaad shiz peoples.

As someone who booked tickets on a specific basis I'll be writing to complain shortly & would encourage anyone else to do the same. You pay for a bike bag containing only a bike & they allow you an extra 12kgs.

my AM bike is 36lbs = 13kg. The bike bag (essential under the new T&Cs) weighs in at a further 9kgs (not to mention the essential spares parts/tyres etc
All this weight has to come out of your std. allowance and your other hold luggage.

It stinks of a sharp practice designed to steal additional profit from customers who have booked in good faith & will be mugged at the airport (usually only on the way home - when it's harder to argue your case).

Got it Mr Trump

@crotchrocket you won't be able to argue about the spares etc. taking it over the new limit as they were never permitted on the old regs

yar - my point was that bike allowance gives you an extra 12kg.
Thus: if the actual bike weighs 12kg, then the weight of the (essential) bag has to come out of your standard allowance. Thus you are actually being penalised - you can take LESS "clothing" than a std passenger

to look at it another way: if you buy a bike allowance (12kg) they insist you have a bike bag.
If the bike bag weighs in at 9kg then they are effectively charging you for a Bike Allowance for a bike that can weigh a maximum of 3kg.
Lunacy!

Has anyone used s and s couplings and put their bike in a standard large suitcase ?Is it cheaper to do this and pay any excess baggage charge.?
I know the couplings are about 600 quid but is it worth it for regular travel?

A 12 kg bike is 26.5 pounds...

This is depressing. I love my dh holidays. 😥

I can get my tandem well packed up in a 32 kilo bag

You still have 32 kgs do you not - just before you had 50 kgs if you had a bike

Monarch used to give you 32kg for the bike bag, not sure if they still do though

yes 32 kgs, my dh bike is about 18kgs, the bag is about 7 kgs, so I have 7 kgs of hold and 10 kgs overhead..

Plenty. 17 kgs of non bike luggage?

Logic would say put the heavy bike bits in the hand luggage as there's no weight limit. How do you think I'd get on with my pedals, chain and cassette in my hand luggage then?

yeah body armour, full face, tools, spares..

Can I have my park pedal spanner in the hand luggage please Mr Easyjet?

The bike bag (essential under the new T&Cs) weighs in at a further 9kgs

A cardbox box coated in PVA will save you a few kilos, and quite a lot of cash compared to a bike bag or polycarbonate case.

also - if you box is all taped up, they're unlikely to open it at check in, so long as it's under 32ejkg* (*About 30kg).

I've had 18kg in my hand luggage before now.

But I'm driving this year - the price increases alone were enough to ruin flying for this year.

I think they may get upset having a weapon such as a chain close to hand or even a pedal spanner

Just looked on wayback engine and they don't have any recent backups to compare... Anyone actually know when the change occurred? Also anyone got a full copy of the old version?

crotchrocket - Member

If the bike bag weighs in at 9kg then they are effectively charging you for a Bike Allowance for a bike that can weigh a maximum of 3kg.

And of course the only reason you need such a heavy bike bag is that they can't be trusted with your bike, so you have to armour it up like it's made of glass.

I'm pretty sure I can pack down to 32kg but I really don't want to have to... And that's for a trailbike holiday, downhill with all the assorted kit would be a problem I reckon.

Also anyone got a full copy of the old version?

I posted a link to it earlier in the thread, they haven't changed it yet for staff travel

I'm just hoping its a recent alteration as I'm sure they can't alter the conditions without informing you ( not aware f that) and if we paid under the old terms then surely that frms the basis of the contract.? Any way of telling when they changed?

A cardbox box coated in PVA will save you a few kilos, and quite a lot of cash compared to a bike bag or polycarbonate case.

Ideal!! - except they specify your bike "must be packaged in a bicycle box or bag"

Ideal!! - except they specify your bike "must be packaged in a bicycle box or bag"

A cardboard box, with a bike in it, is as I understand it, a bicycle box.

You can write "bike" on it if it makes you feel better.

jota- cheers, I actually looked at your link but missed the key part, apparently I'm a dunce!

Shame, as a few years back, I printed the t&c, highlighted the appropriate bits, laminated it and put it in my bike bag.

Bit of a waste now.

Riiight then - I've just got off the phone with Easyjet and the lady was adamant that it is [i]still[/i] 32kg max for the bike bag plus 18kg for another bag booked into the hold. She's putting this into an email for me and also making a note on my record that I've phoned and queried this.

keep hold of that saxabar - looks like a few of us might be needing it 🙂

Off the phone? Where did you find a number they would answer?

So hang about.

I've paid for 1 bike and 1 hold bag at 20k weight.

I assumed that meant I could bring a bike up to 32k, and a big holdall with all my gear (weighing up to 20k)

Am I misreading this, because if I've not then we're screwed. 4 of us flying out next week...

Even worse...I sent all my stuff out on wednesday in my mates car, so I won't be able to bring it home!

Yet the same statement about bicycles found through the FAQ on their website and updated in April this year has the magic line about '[url= http://easyjet.custhelp.com/app/answers/detail/a_id/4040/kw/bicycle ]The bicycles are exempt from additional excess baggage charges.[/url]'

Good find. Here's the number anyhow: 0843 104 5000.

Great find Redwoods, I just clicked the link, read the magic line and selected "yes" to he "was this answer helpful?"

I'd actually tweeted Easyjet asking if they'd recently changed their T&Cs regarding bikes and they replied with 'here's the information about taking bikes on board' and added that link.

They do seem to like to make it ambiguous and confusing don't they.

So wait are we saying it's ok now? I'm booked on an easyjet flight this summer (I usually drive but have been roped into flying) - I've booked a hold bag and a bike bag, there's no way I will be able to hit 32KG total, my bike and bike bag probably weigh that alone...

Which we are now saying is fine like it used to be. Bike bag up to 32kg. Kit bag up to 20kg but total less than 50kg.

Which is actually just how it used to be.

sledder - I'm taking a screen grab of that linked-to page so there's no chance of ambiguity at the desk, but yes, panic over.

Thank **** for that and breathe!

Been following this post as I booked my flights in March for an August trip, and once again, the power of STW has triumphed!

Until I get to the checkin desk and get stung, then I'll be cursing!

Good find in the FAQ, though I would imagine if it came to it the T&C's would be authorative but certainly room to wriggle. For what it's worth, four of us flew out Gatwick on June 2nd, three of us got through ok with shy of 30kg for the bike and 20kg for the suitcase, but one of us got stung £150 when he attracted scrutiny by exceeding the hold limit of 50kg combined. Based on what he was charged for excess weight, we all should have been over. Coming back through Nice was fine (all under 50 total). It is ambiguous and seems arbitrary what they might decide to do. Be sure to stay under 50 total hold limit and under 32 single item limit for a fighting chance I'd say. We booked a while back in Jan and unsure when the T&C's changed.

This seems really confusing.
I'm flying with Easyjet in a couple of weeks time to Geneva.

Booked a bike and bag into the hold.Looking at the website the total weight is now limited to 32kg for both bags,with 10kg limit for the hand luggage,making 42kg in total.

As i booked some months ago does the new limit apply ?

It all comes down to "Bicycles" statement in their terms and conditions. To make it confusion, the T&C link to a page where there is no mention of the weight of the bike, therefore, it looks like 32kg is to total weight of all hold luggage.

However, Redwoods found a current "Bicycles" statement on Easyjets FAQ section which has the old wording which states that bikes are not subject to excess baggage fees. In practice, this means the bike bag is limited by manual handling rules to 32kg and your total is limited to 50kg.

Hope that clears it up a bit.

It looks like this is all cleared up now, but here's the email I've just received 🙂

18th June 2012

Dear Andrew,

Thank you for your call.

I am writing to confirm that your hold luggage can weigh up to 20kg and your bicycle can weigh up to 32kg. The weight allowance for both items combined must not exceed 50kg.

You will not be charged for excess weight when carrying a bike. I have included a link to the rules and regulations regarding the carriage of bicycles:

http://easyjet.custhelp.com/app/answers/detail/a_id/4040/kw/bicycles

I hope this information has been useful.

Yours sincerely

- Sinead Colgan -
easyJet Customer Services

yay! saxabar for pope!

"ahem" and on behalf of redwoods, "ahem"

Sorry and yes props to all of you who took the effort to sort this out (although I am not the arbiter of positive comments) . Feel the love STW!

good find with that FAQ link

Just back from a trip to the alps. Flew out of Edinburgh airport where they were very strict about it! Made one of the guys take out 200g of his bike box as it was 32.2KG!

Used to have no problem whatsoever!

Funnily, I just had a mail saying the opposite. I mailed the link back to the CS lady though.

Funnily, I just had a mail saying the opposite. I mailed the link back to the CS lady though.

Show us the content?

18th June 2012

Dear Wrecker,

Thank you for contacting us.

I can confirm that if you bring your bicycle with you this will incur a sports equipment fee of £25 if pre-booked or £30 at the airport. I can confirm that the hold baggage and sports equipment have a combined allowance of 32kg

To find out more in regards to carrying a bicycle, please visit:

http://easyjet.custhelp.com/app/answers/detail/a_id/4040/kw/bicycle

Kind regards

- Jasmine Graham -
easyJet Customer Services