I wonder if anyone can give me any advice.
I ordered a surface Pertex Jacket from Triton Cycles on 17th August this year 2012.
After a couple of months use it started to fray around the stitching of the cuffs. See pics. I'm a bit gutted as the actual wind/waterproofageness/comfort has been excellent.
I sent it back to Triton who took 4 weeks to send it to Surface (part of Charge Bikes)
Triton and Surface have now said this is not a warranty item and is my fault. I don't think so as it is obviously frayed around the stitching.
So I am a bit miffed.
I wonder if anyone can advise me as to how to proceed. Or even point out what I cannot see - ie that it is my fault..