Ordered a tyre from them about 3 months ago, to be told about a week later it wasn't in stock and would take a further week to arrive... waited and chased it up to be told it would take about another month to be in stock. Obviously order cancelled and i went elsewhere. If i'm honest the guys were always polite and helpful whenever i rang though...
Bike Forum
Tredz - Poor performance chaps!
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Posted 6 months ago #
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Think some of you are missing the point, that was selling things they dont have in stock.
My local bike shop isnt a spec dealer so couldnt have helped, plus i have issued with their arrogance at any rate so have already chosen not to shop there.
Local shops do nothing for me tbh, i have worked in a shop, can repair things better than them generally and they cost a fortune more than alternatives online.
Selfish but true unfortunately.
The last time i was in EBC for example, two mechanics were re installing a cannondale headshock by banging the top tube with a wooden mallet while the forks were in the workstand. Ill bastardise my own bike for free thanks.
Anyhow its here now, just an email to say it would be 3 weeks would be nice in return for selling me goods they dont stock
Posted 6 months ago # -
used them twice - twise had crap service..
items in stock when your order...
then nothing for 5 days - then email saying items are not in stock
blah blah blah
like a lot off online shops the stock is held by the distributor and then the shop relies on their data to keep their shop uptodate..
having said that they still seem crap
won't use them again.
Posted 6 months ago # -
Another with poor experience of tredz - they took an order for two items via their website, didn't ship either and ignored chaser emails for three weeks before I rang them, they couldn't find a record of the transaction or mails so asked me to re-send everything to them via email.
Emailed me back three days later to inform me that the items were out of stock and couldn't be supplied, claimed they had tried to contact me but my email address and phone number didn't work which seemed odd given they had confirmed the order on the email address when I placed it and had claimed they had no record at all of the order when I called. Mail and phone details were correct on the order.
Out of interest I checked their webstore later that week while searching for alternatives and found they were still advertising the items as available.
Posted 6 months ago # -
I have used them 5/6 times and very pleased with the service I have received. I did recommend to a mate who did have a bit of an issue with a handlebar he ordered back in the spring though. Was sorted eventually.
Posted 6 months ago # -
Tried twice to order from Tredz, both times had 'out of stock' emails and then further email extending the time to get said items; orders cancelled at this point both times. Never bothered with them again, and never will whilst the competition is so much better.
Posted 6 months ago # -
The shop (in Cardiff) is pretty good for stock and the mechanic is both knowledgible and and a dab hand. Unfortunately their stock comes from Swansea who seem to have trouble moving things around! My only online experience was when ordering a wire bead Aspen tyre at the bargain price of £12, I was sent a folding version a week later (at no extra charge).
Posted 6 months ago # -
surprise surprise, they have just emailed me to tell me the product I ordered is out of stock. absolutely ridiculous effort to allow me to order the item in the first place!
Posted 5 months ago # -
Hi, I am slightly annoyed given that your website didn't inform me that the product wasn't available otherwise I would have ordered it from elsewhere. I think you should review your stock checking policy regarding online purchases to avoid people wasting their time ordering from you.
I would like to draw you attention to a thread started on Singletrackworld regarding your company. Here is the link: http://singletrackworld.com/forum/topic/tredz-poor-performance-chaps?replies=43.Should you decide to take heed of the experiences of your customers (if you can call them that given their orders were mostly unfulfilled) I would suggest you reply to this thread to let people know you are improving your service, lest people will continue to vote with their fingers and shop elsewhere.
Regards
Anthony
My reply to their standard let down email.
Posted 5 months ago # -
First, thanks to Anthony for bringing this to our attention.
We are horrified to read some of you have encountered problems at Tredz and completely agree it shouldn’t be the case.
We’re very aware that we are only here because of our customers.
As a few of you have pointed out, we're not 'that' bike shop. As a team, I can promise you we genuinely care about the work we do and it hurts to see that we’ve been falling short in some cases.As cyclists and consumers ourselves - we care plenty about the way we treat our customers and peers.
As such, we clearly have to listen to this, and more importantly learn from it. Rest assured we’re taking this as a kick up the backside and we thank you lot for giving it to us.
We are truly sorry that any of you might have had a poor experience with us. WE WILL DO BETTER.
We don't feel it's our place to start a conversation here, but we’d encourage any of you who have been affected to please get in touch with us on 01792 799508. We’ll do our utmost to rectify any problems.
Posted 5 months ago # -
I still like tredz. good response too in a non sierra cycling type way!
Posted 5 months ago # -
These guts really suck. They claim items to be in stock which they don't have and then just leave you hanging without letting you know.
Avoid.
Posted 5 months ago # -
nice
Posted 5 months ago # -
I've had no problems with Tredz. Only used them 2-3 times though.
Posted 5 months ago # -
Ive ordered a giro kids helmet from them a week last Sunday, an automatic email said they will be in stock a few days later. They apparently sent it on friday, one week later although the website said in stock. They said fingers crossed it arrives by crimbo!! its too late to buy from else where now, shops that say you can buy up to wednesday cant control the royal mail!!
They price match thier web page in store which can be handy but otherwise i wont be letting them take the piss again.
Posted 5 months ago # -
First, thanks to Anthony for bringing this to our attention.
We are horrified to read some of you have encountered problems at Tredz and completely agree it shouldn’t be the case.
We’re very aware that we are only here because of our customers.
As a few of you have pointed out, we're not 'that' bike shop. As a team, I can promise you we genuinely care about the work we do and it hurts to see that we’ve been falling short in some cases.As cyclists and consumers ourselves - we care plenty about the way we treat our customers and peers.
As such, we clearly have to listen to this, and more importantly learn from it. Rest assured we’re taking this as a kick up the backside and we thank you lot for giving it to us.
We are truly sorry that any of you might have had a poor experience with us. WE WILL DO BETTER.
We don't feel it's our place to start a conversation here, but we’d encourage any of you who have been affected to please get in touch with us on 01792 799508. We’ll do our utmost to rectify any problems.
Just got this...
We are very sorry but there will be a slight delay with you order.
Unfortunately you ordered just as we were awaiting a restock, but we're still aiming to get the item to you soon: likely next week.
We apologise for the wait, do please get in touch if you have any questions.
I ordered about 6-7 items and three are out of stock and stating "Likely next week" is very poor. I called them and pretty much waiting for themselves to be supplied, I am new to cycling and this is my first experience with Tredz, I shall not be buying again if these items are not del this week.
Posted 4 months ago # -
OK
I dont work for Tredz or know anyone or does
To redress the balance a little ...
I ordered a waterproof for chrimbo online on the weekend before chrimbo.
Got a phone call on the monday to say sorry , although the item is listed as in stock , it actually isnt .
Was offered choice of refund and order cancellation , or keep order as is and get delivery just after chrimbo.
Kept order , and jacket appeared before NYE .
So they can do the right thing sometimesPosted 4 months ago # -
Wait till you get the further delay email next week leodis75, that was the point last time I cancelled my order.
Posted 4 months ago # -
An item I ordered 2 weeks ago still shows no signs of turning up, they haven't been in touch either way... Could have got it in-stock elsewhere so not too pleased. Hadn't realised it was so common
Posted 4 months ago # -
I must be lucky.
Ordered a light, got email next day 'out of stock, 7-10 days' and then got the item 3 days later.
On a sample size of 1 they did Ok for me, good price too.Posted 4 months ago # -
I've only ever ordered from Tredz once, and that was enough. Ordered a waterproof jacket, and a couple of bottle cages. Jacket took over a week to arrive, and the bottle cages well over a month. Not once did they return any emails. They offered a 10% off £50 voucher as way of apologising, but safe to say it was quickly destroyed.
Posted 4 months ago #
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