I bought one a while back from Tredz and like you, had to strip it from new due to the cable snapping and not being able to access the grub screw to free it at the post end. This is because the post isn’t in one of it’s 3 positions. The grub screw is accessible when it is. I found the recommendation to strip it down somewhere on the interwebs, set about doing it and had exactly the same problem.
The three silver rods sat, with a bit of grease, into the grooves but as soon as I tried to put the whole thing back together, they locked up – refusing to fit inside the outer. It seemed to be that the track the smaller front facing rod was supposed to sit in looked shallower than the other two – which might have been why the post felt stiff to start with and caused the cable to snap.
As an aside, I think I did read that you’re supposed to have the lever depressed to activate the cam as you put it all back together – have you tried that?
Tredz swapped the post out straight away and the new one’s fine, if a little in need of a strip down from the off, but I’m a bit reluctant because of the problems I had before. I think I’ll have to man up and go for it, but just don’t fancy the faff. Reading on here though, it does seem that it shouldn’t be too difficult to strip and rebuild, so maybe I’ll have a crack at it at the weekend…
Hope that’s some insight? I guess if it looks like it’s the same problem as mine, a chat with the shop might be in order?