Just to balance some of the bad experiences on here late last year I got a Strive CF 9.0 Race from the factory outlet, ordered it on a Friday evening, was delivered the following Wednesday, all well and good
The next Friday was Black Friday and they knocked another 20% off the price, I went on live chat and suggested I was going to return my bike bought last week and repurchase at the lower Black Friday price, they just refunded me the difference no questions asked, the money was back in bank account another 3 days later
£4.5k bike for £2.8k, I was very happy, it rides great, is well made, much better quality than the Commencals I had previously and I’ve nothing but good experiences from Canyon