I’ve never ever had an issue with them (over 5 years ,4 frame purchases and about 10 other accessory orders) until the most recent order for a small item.
Ordered, paid paypal.
5-6 days past, not long I know but usually prompt service from them and in hindsight, I never received anything more than the normal paypal receipt email; i.e. not their own confirmation so I chased the order.
Answer straight away along the lines of they’d pass it on to the appropriate dept to check it out and get back to me.
1 day passes I get an order confirmation from them
another 4 days pass .. they can no longer find the item did I want anything else. (I’m not surprised coz there were only 2 left when I ordered a week ago)
I reply back within 24 hrs saying no, please cancel refund
3 days pass they say they’ll pass it onto accounts to refund
another 3 days now .. still waiting for the refund.
Now 2 weeks and 3 days since initial order and payment! Should I start asking for interest on the refund 😆
EDIT: for the record I’m not worried, only a couple of tenners worth, it’s getting quite entertaining for me in a stupid way now.