About the only thing you need to really work, FIRST TIME, with travel insurance, is the emergency help number. With NFU – according to the information pack and website – it’s 0800 22 92 92. Great.

Except it doesn’t work. Turns out (while you’re lying in a hospital or have no money / car keys / wallet / phone etc) that the number doesn’t exist and tracking down the alternative is exceptionally hard work involving 30 minutes of digging around on Google. It’s underwritten by a French company, who helpfully don’t publish the direct claim number either.

FFS, how hard is it?!

that’s pretty bad and I have had to call a few.

Make a complaint and also to the FSA (financial services authority)

NFU car insurance also, avoid!

Flaperon – are you stuck somewhere?

website also has this info on it:

Emergency numbers
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.

From the UK 0800 22 92 92 (free call)
From France 0800 22 92 92 (free call)
From a mobile and from anywhere else worldwide +33 145 16 64 65. (You can reverse the charges for this call or ask one of our operators to call you back)