Erm.. hang on…
Being an ex Voda contract holder I changed to 3. So signed up with an 18mth contract.
Since having the handset I’ve encountered the following:
Reception, Ok, ok except in the South Downs where often you get no reception at all, and i’m not just talking about being in the valleys either. In and around major conerbations it’s ok though, though I live in between two major cities I still don’t have 3G, only the odd flicker now and again, which is dissapointing considering the vast amount of people down here. Other than that it’s reasonably quick, no call drop outs, download speeds often take a little time to get going but streaming YouTube stuff seems to be fine. Mails and texts no problem at all. Streaming music has been no problem, acessing STW via t’internet in Sotty station is non exsistant, but once through the tunnel it’s fine (just pointing out odd coverage)
I too have suffered with customer service. They have been pretty awful TBH. Simple change of DD dates caused 4 months of torture and repeated call to-from them to sort it.. This ought to be the first “trouble free month” I’ll let you know. If you really dig your heels in and get past the 1st line “script readers” then the service ramps up a bit to the level of almost being a resolution seeking environment, but you do have to ram home your argument many, many, many, nany x 45000 times to actually get some sort of resolution.
Having said that I did receive a free dongle with £30.00 on it for roaming from them when I finally lost my patience last month.. And pretty much had to get through to the call center manager to seek resolution.
Now, if you take that fekup out of the equasion, all’s reasonable really..
But how often do you have to contact Cust Service? well me twice in 11 years with voda, yet (roughly) 19 times with 3 in the last 4 months.