Just got an email newsletter from Pure racing..
Looks like they have dropped KS, apparently not paying for warranty works.
Looks like the Reverb is still king then!!
KS End of Distribution Announcement.
With regret we announce Pure Racing will cease being the exclusive distributor and service centre for all KS products as of today – 19/02/13.
Despite a long relationship, having nurtured the KS height adjustable seatpost brand to one of the most popular in the UK during our tenure we are now parting company.
KS continued attempts to avoid paying for work done in upholding their “2 year manufacturer’s warranty”, we have had to absorb large losses on their behalf which is unacceptable. While this dispute continued KS restricted deliveries and spares preventing Pure Racing from offering the support we expect for our customers, it has been decided that it is time to go our own ways.
We apologise for any customers who have been left with backorders unfulfilled as KS refused to offer any delivery dates for future deliveries for the past few weeks.
We had minimal stock and this has been cleared. Unfortunately we can only offer basic servicing for the transition period, as KS have restricted spares supply and failed to honour work done previously and is unlikely to pay for any future work. All warranty work will need to be forwarded to other service centres in Europe, until a new UK service centre is opened.
Pure Racing MD, Neil Wilkinson had this to say: “Pure Racing has worked tirelessly to build the KS brands in the UK over the past 5 years so it is of course sad to come to an end of this particular chapter in our history. We tried our hardest to work through any issues, but KS seemed intent on trying to destroy their own brand and distribution/service base. However, Pure Racing has several new projects and brands to build for them a successful, long term and sustainable business in the UK and Republic of Ireland, always with the best interests of our customers in mind.”
What happens now?
If you have any complaints, queries or requests please forward them to KS Taiwan or KS USA:
Until KS sets up a new service centre/distributor in the UK we recommend forwarding any manufacturers warranty or service requests to other European distributors which can be found on:
Items returned to ourselves for warranty or service will be returned immediately.
Thank you, Neil Wilkinson"