For those with time on their hands, heres the email thread (cheeky twunts)
Well no because I would not purchase the car Adam, if the tape was not suitable you could have returned it as stated in the return policy on the website and we could have issued a refund as you have used the tape this is not now possible, but as stated the tape was sold as it comes from the supplier and was not faulty so we now consider this matter closed as we are getting nowhere, we are sorry the item you purchased did not suit your needs but we have sold lots of this item and this is the first issue of this nature we have had so we are confident there is no issue with the tape.
Kind Regards,
Mark
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There is something wrong with it! It wont fit a road bar! If I sold you a car that was too small to sit in I think you would quite rightly want your money back.
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Hello Adam,
We are not sure what you want us to do ? the bar tape you purchased was not faulty and was sold as it comes from the supplier so if it was not long enough for your needs we can only suggest you purchase another, there is nothing wrong with the item you bought so unfortunately we cannot replace it.
Kind Regards,
Mark
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It isn’t long enough. When you sell bar tape for use on road bike bars you expect it to actually fit on a standard road bar. Its purpose is “road bar tape”, which it isn’t long enough to do hence its “not fit for purpose”.
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Hello Adam,
We do not understand how it is not fit for purpose ? it sounds as though it was simply not long enough for your needs that does not mean it is faulty, if this is wrong can you clarify what the actual issue is.
Kind Regards,
Mark
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I wouldn’t have to return it if was fit for purpose. Hence, I am at least entitled a refund. I was hoping some good will would mean you would exchange without having to go through the effort of posting a half used bar grip back.
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Hello Adam,
We are sorry to hear the bar tape you ordered was not long enough for you but if you want to order more please do so online, as you have fitted the bar tape you purchased we would not be able to accept it back for a refund as per the terms on the website.
Kind Regards,
Mark
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Hi,
I recently purchased the Brand X bar tape and found it way too short. Even when I tried to minimise on overlap and stretch it out, it is still way too short. I don’t even have particularly long or wide bars.
I would send it back, but it seems a bit pointless as its going to cost me more than £4 to send it back and I have used one side already so you cant sell it on.
Can you please send me some new bar tape that will actually fit my roads bars please?
I have spent a fair few quid on CRC in the past so am hoping you will resolve this for me easily.
Thanks,
Adam
Which tape did you buy?
